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Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly

5.0 out of 5.0

Recent guest reviews

The propriety is very private with a boutique feel to it. While there are other guests around you never have any difficulty getting a restaurant table or a place by the pool. We had a romantic dinner on the beach and we had the beach to ourselves so it felt very exclusive. The staff are always courteous, attentive and chatty. By the end of the week they all knew our names, food allergies and habits. There was a very high personal touch in every part of the resort that made it almost feel like we were celebrities.

great staff and great hotel...this is the place to come relax.

Great hotel with activities to keep guests entertained. Saw a lizard in the room so a little disappointing.

Pros: Rooms were fantastic. Beach was nice. Staff was friendly. Massage was out of this world. Not crowded. Cons: Drinks were ok. Food was hit and miss (some meals were great others tasted like hotel food). Unlike other resort pools, these were standing only and no place to put down your drink. No place to lounge, sit or relax in the pool. Water was pretty cool and the hot tubs were very cool. Nothing to do after 8pm. The resort kind of shut down. Wish there were evening shows. Overall a very nice experience.

This resort is fabulous, the staff goes out of their way to make you feel at home.

Very nice hotel, I loved the attention customer service this hotel provided!

Wonderfully run hotel with excellent service from staff. It never felt crowded-always was seated right away at restaurants and no reservations required. Plenty of loungers on the beach. The staff was friendly and accommodating. The water is not the turquoise color I had hoped for. It it was clear enough that you could see your feet in 4-5 ft of water. Lots of seaweed but the staff worked tirelessly in cleaning it from the shore line. You could easily walk through the seaweed on the shore into sandy bottom areas. Bottom line the seaweed was not a deal breaker. Overall, we had an excellent stay at this hotel and would highly recommend it.

was really nice hotel, staff excellent could use a bar close to beach not just swim-up one

Great boutique resort. Clean rooms, great food, excellent amenities, and a beautiful beach.

The hotel grounds are beautiful and the staff is very friendly but I would never go back. The AC in the hotel is awful not only in the rooms but Resturants and Main Lobby. Also the the rooms and lobby had a bad stench. To top it all off the food was horrible in every Resturant.

When we arrived the lobby was beautiful, we checked in and they gave us another room not the one we paid for . They claimed it was better but the space was much smaller . When we tried to switch the same night they told us something was wrong wrong with the room. The next day we found out they rented the room to someone else and was waiting for the person to check out . When we did go to the room it smelled like a sewer . They tried but the place smelled awful .

This was our 5th year to stay at Beloved. This resort has the best staff, food, service with great beaches!

Overall stay was great, food, amenities, and staff is lovely! I would definitely stay there again no questions asked. During our stay there was a fire I understand those incidents are out of anyone’s control however how the hotel manages such accidents it’s within their control. Half of the guests including my husband and I were escorted to “safety” by basically going around the front part of the property while the others stayed at the beach. The hotels emergency protocol can be improved it seemed like their team was not on the same page, we were moved to the neighboring hotel which was nice however the room was not what we had paid for at the beloved. We had a terrace with plunge pool and pool view at the Beloved and over at the Excellence we were moved to a room that only had pool view and was furthest from the beach. I feel they could have done better in accommodating us. The staff at the Aroma are exceptional with their service and attention as well as Alex covering the beach area.

This was the most relaxing vacation I've ever had. The staff treated us like royalty. Anything we asked for we recieved. Honestly we didn't even have to ask. 5 stars and more!

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Punta Sam Ferry Terminal is within a mile (2 km) of Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly, and other popular attractions like Playa Mujeres Golf Club are within a few miles (5 km). This 109-room, 5-star property has 3 outdoor pools along with private in-room spa tubs and a full-service spa.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. Enjoy the garden views at Aroma Restaurant, one of 4 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

Guests can expect to find free WiFi and 42-inch an LED TV with satellite channels and a DVD player. Beds sport premium bedding and pillow menus, and the bathroom offers a jetted tub, a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include private spa tub, free minibar items, and a furnished balcony.


Property features

Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly features a marina, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, and there's also an airport shuttle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include a fitness center, a spa tub, and a rooftop terrace.

Room options

Terrace Suite with Plunge Pool

King 1 | Sleeps 2

Ocean View Penthouse Ste w/plunge pool

King 1 | Sleeps 2

Two Story Casita Suite w Plunge Pool Ocean View

King 1 | Sleeps 2

Ocean View Terrace Suite W/ Plunge Pool

King 1 | Sleeps 2

Guest reviews for Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly

Everyone (54) Couples (122) Business (1) Family (75) Friends (12) Other (3)
4
Partner Couples

The propriety is very private with a boutique feel to it. While there are other guests around you never have any difficulty getting a restaurant table or a place by the pool. We had a romantic dinner on the beach and we had the beach to ourselves so it felt very exclusive. The staff are always courteous, attentive and chatty. By the end of the week they all knew our names, food allergies and habits. There was a very high personal touch in every part of the resort that made it almost feel like we were celebrities.

By on Mar 3, 2019

5
Everyone

By on Feb 1, 2019

5
Everyone

By on Jan 30, 2019

4
Everyone

By on Jan 30, 2019

5
Everyone

By on Dec 30, 2018

5
Everyone

By on Dec 23, 2018

5
Everyone

great staff and great hotel...this is the place to come relax.

By , from Burke, VA on Dec 7, 2018

5
Everyone

Great hotel with activities to keep guests entertained. Saw a lizard in the room so a little disappointing.

By on Nov 12, 2018

4
Everyone

Pros: Rooms were fantastic. Beach was nice. Staff was friendly. Massage was out of this world. Not crowded. Cons: Drinks were ok. Food was hit and miss (some meals were great others tasted like hotel food). Unlike other resort pools, these were standing only and no place to put down your drink. No place to lounge, sit or relax in the pool. Water was pretty cool and the hot tubs were very cool. Nothing to do after 8pm. The resort kind of shut down. Wish there were evening shows. Overall a very nice experience.

By , from Washington DC on Nov 5, 2018

5
Everyone

This resort is fabulous, the staff goes out of their way to make you feel at home.

By on Oct 28, 2018

Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly

Condominio Playa Mujeres, Playa Mujeres, QROO 77400