Hotels in Butlers

"Was advised that I would be met at airport and no one there until I called again and waited an extra 30 minutes. Unreliable! On arrival at the hotel, our room was not ready, when check in was expected by 3 pm. We did not get a room until 4:30 and at that point put us in a room in a lower level with lesser views. Room had hair in bathroom, master bed and patio. Nothing in room for anything exceedingly t towels and sheets. Could not leave fast enough. Best part was being introduced to a driver that was even surprised we had stayed here. This is off the beaten path and nothing within walking distance. Pictures were deceiving of what this place is and the condition. Front desk staff was less than helpful in communicating and anytime someone new came in they had to focus their attention there as there was only one person capable of checking in. Curio stands for curious why anyone would enjoy this place. Recommendation Look Elsewhere"

"After booking a room with a kitchen online, I contacted the hotel to confirm and was told my reservation did not include one. After verifying that my original booking did list a kitchen, I went back and forth with the hotel but was still told none was available, so I canceled and rebooked a suite. Upon arrival, we explained the situation and were told it would be looked into, but never heard anything further. The “suite” itself was disappointing; two small beds in one room and a largely empty adjoining space with just a sofa. The patio had only two chairs, no table, and overlooked the pool bathrooms. Despite multiple requests, we were never provided a table for either the room or patio. At one point, we returned to find our room door propped open with no one inside, which was concerning. We reported it to the front desk and were told it would be investigated, but again received no follow-up. Another frustrating experience occurred when we bought ice cream for our kids. When one cone broke and started leaking, I asked for a cup and was told I’d have to pay extra. The front desk said no manager was available and that someone would follow up, but no one did. Overall, the stay fell far short of expectations. Staff were not particularly friendly and consistently failed to follow through on requests or concerns. Based on this experience, we would not return to this property."

"Loud music from pool bar, impossible to listen to anything else or sleep in room until after 11 p.m."