Looking was great, next to shopping and outside dining places.
I recently stayed at marriott beach casino and resprt and unfortunately, my experience was far from satisfactory. From the misleading marketing to the unhelpful management and staff, my stay left me thoroughly disappointed. This stay was marked by a series of disappointments that revolved around biases, being ignored, and a staff that treated guests as if they didn't belong. It was far from the pleasant and welcoming experience one expects from a hotel. It became apparent that biases existed within the staff. Whether it was based on appearances, backgrounds, or even room categories, some guests appeared to receive preferential treatment while others were sidelined. This blatant partiality left me feeling uncomfortable and unwelcome. First and foremost, the marketing for this hotel is incredibly misleading while booking through orbitz the hotel marks itself as all inclusive. What added to my frustration was the complete lack of transparency. The hotel did not disclose important information about ongoing renovations, which resulted in noise disturbances throughout my stay. Additionally, I was not informed about certain fees and charges until checkout, which left me feeling deceived. Perhaps the most disappointing aspect of my stay was the attitude of the management and staff. When I attempted to address my concerns with them, I was met with rudeness and dismissiveness. It seemed as though they had no interest in addressing my grievances or improving my experience.
It's a big property with other bars/restaurants within walking distance. The Resort at the time I went was quiet and not sot busy which I didn't mind. The staff was nice and friendly.
Beautiful people, Great room, damn good food. 👍
The view
Customer service is at an all time low at this place. Worker seem to not pay attention to persons of color. The staff treated white persons with priority and ignored black persons like myself. They need to find a way to distinguish and manage guests accordingly or better yet learn to treat everyone as equals black or white
This was a beautiful property with plenty of things to do and see. The property is well maintained. My only issue is the seaweeds in the water,. I was not impressed with the beach.
I liked that it had a travel desk with affordable activities to do. The staff was amazing and courteous. Really enjoyed my stay and look forward to returning
The hotel was clean with large pools. Great location and good amenities
Huge facility with friendly staff. Great beach walking but too windy/wavy on Atlantic side for snorkeling.
The personal of service is no have a pacient with clients
Excellent stay, peaceful and quiet. Friendly staff. Easy access
I bought a package for air travel and hotel accommodations for December 7th. My flight was delayed for a whole day so I I could not check in to the hotel until December 8th. I notified Orbitz customer care who then informed the hotel on December 7th of the changes. I was to have received a refund for the 7th which was already paid for. However the hotel extended my stay so that they had me checking out on December 12th instead of December 11th as the original reservation intended. So when I checked out today December 11th they have me considered as an early checkout and are still charging me for 4 days instead of 3 days with a refund for the 7th.
Wonderful Service. Very nice people. Easy navigation. Clean room.
Nice beach, friendly staff. Lots of food choices at the resort and nearby.
Located 1.5 mi (2.4 km) from Frigate Bay Beach, St. Kitts Marriott Resort & The Royal Beach Casino is within a 10-minute drive of other popular attractions like Royal St. Kitts Golf Club. This 389-room, 4.5-star resort has 3 outdoor pools along with a golf course and a casino.
This resort is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.
Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include furnished balconies or patios, coffee makers, and laptop-compatible safes. Housekeeping is available on request.
St. Kitts Marriott Resort & The Royal Beach Casino features a golf course, 3 outdoor pools, and a casino. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a gym, a sauna, and free WiFi in public areas.
Looking was great, next to shopping and outside dining places.
I recently stayed at marriott beach casino and resprt and unfortunately, my experience was far from satisfactory. From the misleading marketing to the unhelpful management and staff, my stay left me thoroughly disappointed. This stay was marked by a series of disappointments that revolved around biases, being ignored, and a staff that treated guests as if they didn't belong. It was far from the pleasant and welcoming experience one expects from a hotel. It became apparent that biases existed within the staff. Whether it was based on appearances, backgrounds, or even room categories, some guests appeared to receive preferential treatment while others were sidelined. This blatant partiality left me feeling uncomfortable and unwelcome. First and foremost, the marketing for this hotel is incredibly misleading while booking through orbitz the hotel marks itself as all inclusive. What added to my frustration was the complete lack of transparency. The hotel did not disclose important information about ongoing renovations, which resulted in noise disturbances throughout my stay. Additionally, I was not informed about certain fees and charges until checkout, which left me feeling deceived. Perhaps the most disappointing aspect of my stay was the attitude of the management and staff. When I attempted to address my concerns with them, I was met with rudeness and dismissiveness. It seemed as though they had no interest in addressing my grievances or improving my experience.
It's a big property with other bars/restaurants within walking distance. The Resort at the time I went was quiet and not sot busy which I didn't mind. The staff was nice and friendly.
Good Morning Alysia,Greetings from the St Kitts Marriott ! Thank you for your feed back. I will share with staff the great compliment , hope you will visit again
Beautiful people, Great room, damn good food. 👍
Good Day Jason,Thank you for your great feedback !
The view
Dear Teresa, Thank you for your great feedback . We will share with the staff . Regards
Thank you for your feedback ! we will share with the relevant staff
Customer service is at an all time low at this place. Worker seem to not pay attention to persons of color. The staff treated white persons with priority and ignored black persons like myself. They need to find a way to distinguish and manage guests accordingly or better yet learn to treat everyone as equals black or white
Dear Black Thank you for sharing feedback about your recent stay with us. I am disappointed to hear your stay did not meet expectations. Please accept our apologies. We hope to welcome you back and provide you with a better experience. Kind Regards
This was a beautiful property with plenty of things to do and see. The property is well maintained. My only issue is the seaweeds in the water,. I was not impressed with the beach.
Good day, Thank you for your feedback and we look forward hosting you again.
I liked that it had a travel desk with affordable activities to do. The staff was amazing and courteous. Really enjoyed my stay and look forward to returning
Dear Guest Thank you for your review It is good to know that our team exceeded your expectations and made your experience memorable. It was a pleasure to serve you. Regards
Good Morning ChristopherThanks for your feedback Looking forward to hosting you in the future