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Recent guest reviews

Customer service is at an all time low at this place. Worker seem to not pay attention to persons of color. The staff treated white persons with priority and ignored black persons like myself. They need to find a way to distinguish and manage guests accordingly or better yet learn to treat everyone as equals black or white

This was a beautiful property with plenty of things to do and see. The property is well maintained. My only issue is the seaweeds in the water,. I was not impressed with the beach.

I liked that it had a travel desk with affordable activities to do. The staff was amazing and courteous. Really enjoyed my stay and look forward to returning

The hotel was clean with large pools. Great location and good amenities

Huge facility with friendly staff. Great beach walking but too windy/wavy on Atlantic side for snorkeling.

The personal of service is no have a pacient with clients

Excellent stay, peaceful and quiet. Friendly staff. Easy access

I bought a package for air travel and hotel accommodations for December 7th. My flight was delayed for a whole day so I I could not check in to the hotel until December 8th. I notified Orbitz customer care who then informed the hotel on December 7th of the changes. I was to have received a refund for the 7th which was already paid for. However the hotel extended my stay so that they had me checking out on December 12th instead of December 11th as the original reservation intended. So when I checked out today December 11th they have me considered as an early checkout and are still charging me for 4 days instead of 3 days with a refund for the 7th.

Wonderful Service. Very nice people. Easy navigation. Clean room.

Nice beach, friendly staff. Lots of food choices at the resort and nearby.

Staff went out of their way to assist any request we had! I forgot my heartburn pills at home and the bartender stepped outside and flagged down a cab to take me to the closest pharmacy. He also called first to make sure they were still open. This level of service happened 2-3 more times during our stay with other members of the staff. Highly recommend!!!

We had a great time at St Kitts Marriott. Staff was friendly. Everything was conveniently located with pizza/smoothies by the pool, a great breakfast buffet option ($), and easy access to the ocean and BEAUTIFUL views. Some thing were overpriced but expected with being on an island. Overall, very happy.

Lots of construction work being done so one restaurant closed. Recently updated areas of hotel noted. Room had some mold on ceiling and lots of water in the closet. Also a distinct moldy smell in room. Hotel unwilling to extend check out time as we had a later flight, however not a big issue. Staff very friendly. Not a lot of night time entertainment other than the casino. Overall nice hotel

We wondered why we were getting charged 8.95 a day for wifi. The staff confirmed it was because we were orbitz customers. Having said that, the hotel waived the charges, but it was annoying nonetheless.the positives about this property; big rooms, plenty to do, good location on the beach. The negatives were our orbitz room had no view to speak of, the lobby was under construction and the litter was not picked up as well as it could've been.

When we get there they supposedly upgrade our room but although the room was comfortable, there was No view, only to the parking. The hotel was under renovations. The reception personnel was attentive and helpful.

Every Marriott person I encountered was friendly , courteous and eager to be of assistance. The place is nice , but the people make the place.

858 Frigate Bay Road Basseterre St. Kitts

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Golf course

St. Kitts Marriott Resort & The Royal Beach Casino places you within a short walk of St Kitts Royal Golf Club and within a mile (2 km) of Timothy Hill. This 389-room, 4.5-star resort has 3 outdoor pools along with a golf course and a full-service spa.


Dining

This resort is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.


Rooms

The 389 rooms are individually furnished and have an array of amenities, including furnished balconies or patios, refrigerators, and coffee makers. Guests can expect WiFi, free WiFi, and 37-inch flat-screen TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, phones, and ironing boards are also available. Housekeeping is available on request.


Property features

St. Kitts Marriott Resort & The Royal Beach Casino features a golf course, a full-service spa, and 3 outdoor pools. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this beach resort include a casino, a 24-hour fitness center, and a spa tub.

Room options

Suite, 1 Bedroom, Non Smoking, Resort View

1 Double Bed | Sleeps 4

Suite, 1 Bedroom, Balcony, Ocean View

1 King Bed | Sleeps 2

Suite, 1 Bedroom, Balcony, Resort View

1 King Bed | Sleeps 2

Royal Suite, 1 Bedroom, Ocean View

1 King Bed | Sleeps 2

Guest reviews for St. Kitts Marriott Resort & The Royal Beach Casino

Everyone (21) Business (7) Couples (41) Family (21) Friends (8) Other (10)
1
Everyone

By on Mar 23, 2020

Review comment responded on Mar 26, 2020

Thank you for your feedback ! we will share with the relevant staff

2
Partner Couples

Customer service is at an all time low at this place. Worker seem to not pay attention to persons of color. The staff treated white persons with priority and ignored black persons like myself. They need to find a way to distinguish and manage guests accordingly or better yet learn to treat everyone as equals black or white

By , from Caribbean on Dec 10, 2019

Review comment responded on Dec 10, 2019

Dear Black Thank you for sharing feedback about your recent stay with us. I am disappointed to hear your stay did not meet expectations. Please accept our apologies. We hope to welcome you back and provide you with a better experience. Kind Regards

5
Everyone

This was a beautiful property with plenty of things to do and see. The property is well maintained. My only issue is the seaweeds in the water,. I was not impressed with the beach.

By on Aug 21, 2019

Review comment responded on Aug 21, 2019

Good day, Thank you for your feedback and we look forward hosting you again.

5
Everyone

I liked that it had a travel desk with affordable activities to do. The staff was amazing and courteous. Really enjoyed my stay and look forward to returning

By on Jul 31, 2019

Review comment responded on Aug 5, 2019

Dear Guest Thank you for your review It is good to know that our team exceeded your expectations and made your experience memorable. It was a pleasure to serve you. Regards

2
Everyone

By on Jun 21, 2019

Review comment responded on Jun 21, 2019

Dear Guest Thank you staying with us. We appreciate your feedback. Regards

4
Family with small children

The hotel was clean with large pools. Great location and good amenities

By on Jun 9, 2019

Review comment responded on Jun 11, 2019

What a wonderful surprise! Your words of encouragement make us feel proud of what we do. We look forward to your return.

4
Family

Huge facility with friendly staff. Great beach walking but too windy/wavy on Atlantic side for snorkeling.

By on Mar 5, 2019

Review comment responded on Mar 5, 2019

Thank you for staying with us and sharing your We appreciate your feedback.

4
Everyone

By on Mar 2, 2019

Review comment responded on Apr 1, 2019

Thank you for staying with us. We appreciate your feedback. Regards

4
Everyone

The personal of service is no have a pacient with clients

By on Jan 4, 2019

Review comment responded on Mar 4, 2019

Dear guest Thank you for staying with us and sharing your review. We sincerely apologize for failing to meet your expectations. We hope you will give us another opportunity to better your experience. Sincerely Cindy

5
Everyone

Excellent stay, peaceful and quiet. Friendly staff. Easy access

By on Dec 16, 2018

Review comment responded on Dec 17, 2018

Thank You ! We look forward to welcoming you again

St. Kitts Marriott Resort & The Royal Beach Casino

858 Frigate Bay Road, Basseterre, St. Kitts
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