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Recent guest reviews

The area was bad and the room it self was not cleaned very well and the blanket had small lil burns on it and it wasn’t any hand soap in the bathroom area :( very disappointing

First of all check in was terrible no staff at front desk... i kept ringing the bell no one is there and this is 3:30 PM check in time is 3:00 PM. knowing the time there should be always someone at front... after finally someone came to the front, a guy talked to us and said the room is not available yet it will be 30 more mins, wow! just wow this is around 3:50 PM almost 4:00 PM and our room is not ready because they are not done cleaning!! ok whatever so we waited at the lobby, but i need to use the bathroom so i gave him my number and we decided to go somewhere so i can use a bathroom since they dont have non at the lobby.. 5:00 pm came by no call like seriously!!!! so went back to the MOTEL! this is no HOTEL this is a MOTEL! anyway no one is at the desk again!!! so you know what i took a chance and went to the room he gave us the key and room number anyway.. and guess what the lady is still there almost done cleaning.. so we waiting a few more mins... anyway... after that we got our room.. and OH MY GOD! no way! bathroom is just disgusting floor is wet and shower head is messed up.... i just got tired and wanted to complain but no one is at the front desk... JUST NO ONE! wow... oh and theirs HOMELESS PEOPLE AT THE POOL OF THIS MOTEL.. just chilling 2:00 AM in the freaking morning.. :) just wow!

Very friendly and helpful staff! The location was very close to Knott's Berry Farm which was why we were visiting the area and very close to the I-5 and SR91 freeways as well as Buena Park Mall.

Big rooms for the price. Room we requested was a king received a two queen room.

Guest service was polite and easy to talk to. Room was not finished. There were bugs in the room. Suppose to have a microwave and there were none in our room. Ac wasn’t working week. No maintenance came to fix it.

Room attendants just kind of throw your room together. My kids had accidents on the sheets and they didn’t change them. They always moved the Air conditioning when I was out. When I would come back the room was freezing. No wash cloths left 2 days out of the 4 we stayed. Everything was good except some noisy people who checked in on Sunday night couldn’t get any sleep on Sunday or Monday night. Called front desk they came to talk to them but they were quiet for 5 min and then again with noise and slamming doors . I would go back again

Staff was friendly. The location is good and convenient. Close to restaurants and shopping centers.

I liked : Easy check in, elevator and a/c. Big bed, coffee machine and hair dryer. I disliked: Some furniture very dirty, dirty and dusty a/c. Breakfast was a joke, noting fresh to eat except oranges. Additional payment because I didn't purchase the room directly and use orbitz.

Upon checking in the check in was quick but not friendly or welcoming, the room we had reserved was supposed to have a king not two doubles and didn’t have the appliances it stated it would, the “breakfast” wasn’t what the photos looked like and it gave a 2 hour window when available so that was another disappointment the location is the best thing I have to say about this place

There was apparently someone living the attic section while they were doing construction . Because there was too much noise in the attic above the room all night. Other than that the rooms are well decorated and clean. They should put a microwave and fridge in there. The staff was great. Just too much noise in the attic all night long where you can hear them walking.

Front desk staff was helpful in getting us situated. Aside from the exterior, the hotel is very nice and comfortable. The inside is so nice. And there’s plenty of food options around and Knotts Berry Farm is RIGHT there.

Nice hotel but worst Wi-Fi ever!! But overall it was good. Staff and Facilities were nice and normal people

Received keys to occupied room. Room was dirty and rundown. We waited two hours for towels and then went to laundry room and got them ourselves. Carpet was sticky and room phone didn’t even have connection to wall jack. Bathtub plug didn’t fit and had to be held down while bathing baby. Finally, TV screen was damaged and spots appeared on everything. We will never stay here again!

So I was trying to save an some money, since I was going to just stay there for a couple hours to catch a flight the next day early morning. First off I had to pay extra for processing my booking with orbitz. Then the gave me the key to a room which was already occupied. And then I get to my room trying to heat up my dinner, the microwave doesn’t work. They offer to change it the next morning. I had to walk to the lobby to use the microwave there.

The hotel staff were very nice and helpful. The room was very clean, but the amenities were lacking, i.e. two bath towels, no floor mat or hand towels. The air conditioner was so loud you couldn't sleep if you turned it on.

Orangethorpe Ave Buena Park CA

Hotel highlights

  • Walking distance to Medieval Times
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Medieval Times is a short stroll from SureStay Hotel by Best Western Buena Park Anaheim, and other popular attractions like Knott's Soak City Water Park are within a mile (2 km). This hotel has 50 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's connected to a shopping center in central Buena Park and also close to Knott's Berry Farm.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 7:00 AM to 9:00 AM.


Rooms

All of SureStay Hotel by Best Western Buena Park Anaheim's 50 air-conditioned rooms provide coffee makers, phones, and ironing boards. Guests can expect free WiFi and 37-inch flat-screen TVs with satellite channels.


Property features

SureStay Hotel by Best Western Buena Park Anaheim offers an outdoor pool, a spa tub, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

1 King Bed and 2 Queen Beds | Sleeps 6

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for SureStay Hotel by Best Western Buena Park Anaheim

Everyone (17) Couples (3) Family (5)
2
Partner Couples Family

The area was bad and the room it self was not cleaned very well and the blanket had small lil burns on it and it wasn’t any hand soap in the bathroom area :( very disappointing

By on Mar 15, 2021

1
Everyone

By on Jan 7, 2021

1
Partner Couples Family

First of all check in was terrible no staff at front desk... i kept ringing the bell no one is there and this is 3:30 PM check in time is 3:00 PM. knowing the time there should be always someone at front... after finally someone came to the front, a guy talked to us and said the room is not available yet it will be 30 more mins, wow! just wow this is around 3:50 PM almost 4:00 PM and our room is not ready because they are not done cleaning!! ok whatever so we waited at the lobby, but i need to use the bathroom so i gave him my number and we decided to go somewhere so i can use a bathroom since they dont have non at the lobby.. 5:00 pm came by no call like seriously!!!! so went back to the MOTEL! this is no HOTEL this is a MOTEL! anyway no one is at the desk again!!! so you know what i took a chance and went to the room he gave us the key and room number anyway.. and guess what the lady is still there almost done cleaning.. so we waiting a few more mins... anyway... after that we got our room.. and OH MY GOD! no way! bathroom is just disgusting floor is wet and shower head is messed up.... i just got tired and wanted to complain but no one is at the front desk... JUST NO ONE! wow... oh and theirs HOMELESS PEOPLE AT THE POOL OF THIS MOTEL.. just chilling 2:00 AM in the freaking morning.. :) just wow!

By on Sep 16, 2019

3
Family

Very friendly and helpful staff! The location was very close to Knott's Berry Farm which was why we were visiting the area and very close to the I-5 and SR91 freeways as well as Buena Park Mall.

By on Aug 30, 2019

2
Partner Couples

Big rooms for the price. Room we requested was a king received a two queen room.

By on Aug 16, 2019

2
Everyone

Guest service was polite and easy to talk to. Room was not finished. There were bugs in the room. Suppose to have a microwave and there were none in our room. Ac wasn’t working week. No maintenance came to fix it.

By on Aug 6, 2019

4
Everyone

By on Jul 12, 2019

4
Family Family with small children Family

Room attendants just kind of throw your room together. My kids had accidents on the sheets and they didn’t change them. They always moved the Air conditioning when I was out. When I would come back the room was freezing. No wash cloths left 2 days out of the 4 we stayed. Everything was good except some noisy people who checked in on Sunday night couldn’t get any sleep on Sunday or Monday night. Called front desk they came to talk to them but they were quiet for 5 min and then again with noise and slamming doors . I would go back again

By on May 22, 2019

4
Everyone

By on May 16, 2019

5
Everyone

By on Apr 25, 2019

SureStay Hotel by Best Western Buena Park Anaheim

7921 Orangethorpe Ave, Buena Park, CA 90621
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