4/10 Poor
frank, Plantation
Traveled with partner
Dec 15, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel needs a huge renovation,views from the rooms are amazing,room itself was spacious but outdated to the max it looks like is falling in pieces,outdated furniture and walls all damaged even a hole in one of the bathroom walls, bath tub is so narrow that feels uncomfortable on top of that the bathroom fixtures are all loose and rusted.
Another thing I didn’t like is that the offer a valet parking service,that is not true at all because in my case I was leaving at 6:00 am and asked for my car to be brought to me and was told by the front desk that they had no one and I had to go and get it myself,this is after paying 25 euros a day to use the supposed valet service,I think I should at least be refunded half of the two days I paid for,another thing is the darkness in the hallway and damaged pictures that I don’t know how they still hanging on the wall because they are broken which is dangerous to kids walking by and can get cut,the other bad one is that none of the people working on my floor even said hello or good morning when they saw me ,they didn’t even acknowledge me.
Front desk people need a bit more of customer service skills,they seem overwhelmed and frustrated with some customers and I even saw how they mistreated not only me but others.
The bellboy that took care of my luggage and car because he was the bellboy and valet parking at the same time,he was really nice ,the way he behaved is the way all other employees should behave.
frank
Stayed 2 nights in Dec 2025
