Hotel Jacobs3.0 out of 5.0
Recent guest reviews
We had a very enjoyable stay at Hotel Jacobs. Short walk into centre of Bruges. Very good breakfast buffet. Good night's sleep. Would definitely recommend it. A small friendly hotel with very helpful staff.
Whilst the hotel was comfortable enough, we were expecting a little more and left feeling somewhat disappointed. The hotel is located just a short walk outside of the centre with street parking available outside (max 4 hour stay). We parked at Biekorf for €8.70 for 24 hours. We stayed in August during some great weather, although this meant that the rooms were unbelievably warm. It's understandable that historic buildings are unable to have air conditioning, but not even a ceiling fan (which was listed when booking), meant for an uncomfortable couple of nights. We were promised a table fan from reception but it never arrived... The rooms were clean enough, if not a little tired and could do with an upgrade. We also didn't get any daily housekeeping (also listed). Breakfast was very good with plenty on offer to cater for all. The hotel closes its front door around 10pm and access is via a keycard. On our final night the key card didn't work and we were locked out for around 20 minutes. Luckily we were locked out with a couple who spoke the language and called the emergency contact number to arrange access. Overall, a disappointing stay at Hotel Jacobs.
The hotel is an easy 10 minute walk from the town centre, parking is in 4 hour slots for 9E so try the town centre parking, we used Bierkof for 8E for 24 hours. The hotel itself is comfy and clean. We had the family room on the third floor overlooking the street, it was a double and a treble room joined by a door. Breakfast was varied, no complaints. The day manager seemed a bit stressed out as we arrived as it was quite busy so we were left with a bit of a sense of being a bit of a nuisance rather than a customer, hence the 4 rather than 5.
We stayed for one night while touring Brugge. Hotel was very comfortable for a family of 4. Breakfast was good and included in our rate. The streets of Brugge are a labyrinth. Front desk will give you a map. Use it.
This is a small (27 rooms) hotel within a 10-15 minute walk of the city centre. It offers room only or b&b and has a small bar. The rooms are large, as are the bathrooms & all very clean & tidy. It is certainly a good base for exploring the area.
Never again, I went with my partner and my boyfriend for a short stay, 3 days. On the second day, my boyfriend was having a shower, when the lady in charge knock our door claiming that it was a big leaking. Only 5 min shower and she said the hold building was ruined and we have to pay for it. I ask to call her insurance company but she wanted us to paid for it. My boyfriend went to the office to talk to the hotel manager and he locked in my boyfriend inside the office as he refused to give his passport and cc. Thanks god my dad came and took him out.The police came and after 2 hours everything was sorted as we obviously did not have to pay (for an old building damage). We felt really bad treated, poor customer service and worst thing ever to lock in my partner. Never never again.
We loved our stay. The people were super nice and the room was clean. It's location was perfect. We walked to the city center and walked back around midnight. It was really a great stay and location. The only thing I would say may be a problem for some is that the walls seem a little thin. But we didn't mind.
Booked with Booking.com as a last minute getaway for the weekend. Very impressed with the hotel, spotless clean and staff very good. Parking is not free and you are made aware when checking in. Had a little laugh checking out as you get charged at 2 Euro tourism fee😄as if we won't spend enough anyway but all in all had a great stop. Thank you
Well, you can't beat the price, unless it's a camp site or a hostel. The hotel is situated within the city, opposite a church. The reception staff member was friendly and informative. The room could be described as tiny, if you've got a large suitcase or two,if your sharing, one of you could end up sleeping in it! That said,my only real gripes were...the pillows on the beds were terrible, you can feel the stuffing inside them, and they are tiny, we had to add the the inadequate towels to them in order to sleep properly. And the shampoo provided was impossible to open.... I checked a few of them, none had a tear in the packaging Grrrr!! Breakfast was ok, by the time we showed up it was depleted.... no boiled eggs, Hagel boxes of the nice flavours empty etc. Oh and I thought a bottle of water in the room was a given in this day and age. The experience would have faired even better had it not contained a mosquito buzzing around in it, with nothing to kill it with. That said, for the price and location? Yeah,I would possibly do it again.
Book a double room, get a twin? Pay for a clean bathroom, get a blocked sink & shower that only runs scalding? Complain and the staff say talk to Booking.com? Happy to be charged full £140? Then head to Jacobs! Location is nice, outside of hotel picturesque & breakfast (not cooked) is nice enough. Those factors plus the city's charm should do enough to wash away the sour taste of being a customer with the problems above and being presented with such joys when complaining: 'Here's my form saying double, but it's a twin.' 'My bit of paper says twin or double. There are no more rooms.' Or 'The sink is blocked and the shower doesn't have any cold water to mix.' '.......(tumbleweed) ....' Desk was not attended, bell ringing unanswered, when Booking.com tried calling twice in the middle of a Saturday evening they found no answer. Lesson? If you pay £140 for a room you shouldn't expect the staff to try and help you and your heavily pregnant partner. They won't knock 10% off the bill, or sort you a nice restaurant nearby. They won't say, 'I'm sorry for this, we'll fix the room and call Booking.com.' Instead you'll sit in your room spending 30 minutes reporting the issue yourself, because there's no point speaking with the staff, and then you'll write off washing when it's 30 degrees outside. On the plus side, as you wander those gorgeous canals feeling grimy and unloved, you will reflect that you will have a nice story to tell!
- Walking distance to Bruges Market Square and Bruges Belfry
- Free WiFi in rooms and public areas
Hotel Jacobs places you in Historical Center Bruges, within a leisurely stroll of popular sights such as Bruges Market Square and Bruges Belfry. This 23-room, 3-star hotel has a bar/lounge and a coffee shop/café, along with free in-room WiFi. It's in central Bruges and also a short walk from Basilica of the Holy Blood and Groeningemuseum.
Buffet breakfast is offered for a fee each morning from 8:30 AM to 10 AM. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.
Hotel Jacobs's 23 rooms are soundproofed and provide ceiling fans, safes, and desks. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries.
At Hotel Jacobs, guests have access to free WiFi in public areas, coffee in a common area, and a computer station. The front desk has multilingual staff that can help with luggage storage and securing valuables. Additional amenities include a library and a TV in a common area.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 491 reviews