Hotel Jacobs3.0 out of 5.0
Recent guest reviews
Great location next to a church, we had a lovely walk along the canals into the town of Bruges. Well lit around all the streets leading to the hotel. Very quiet in November. We went a week before the Christmas markets, would recommend this time as very quite. Staff were helpful and polite. Rooms are very modern and have a cool mood lighting feature. Breakfast is usual continental style but served in a nice boutique style room. Only thing I didn't like, is that there was no kettle in the room, but maybe that's the Usual in Bruges. Nice flat screen TV and nice size bathroom. Clean and fresh, would recommend.
This is a very dated “hotel” (it is more like a hostel). We had booked for 3nights but moved out after one. Handles were hanging off doors, pillows were more like tiny cushions and every footstep could be heard from the room above. Despite showing the photo evidence that I took of the poor conditions they still charged me for 3 nights. Luckily I paid with Amex who have immediate agreed to refund two nights. I would avoid this hotel at all costs. They are unpleasant to deal with and totally immoral in not simply refunding two nights and making me go through a despite process with Amex.
The location was great for us, only a short walk into the centre of Bruges, but far enough out not to be too busy. It is not a canalside hotel, as many are, but the bells from the nearby church were quaint. The room was a good size and nice and clean, although not that well appointed and the bed (although two singles pushed together) was quite comfortable. The hotel has very few staff, the reception was not manned between 21:00 and 08:30/09:00 and the only interaction with any staff at breakfast was to ask your room number. I don't know what would have happened if we had come back after the reception staff had gone home and had forgotten our key ? There were no tea / coffee making facilities in the room, which was unusual and inconvenient as we like our early morning coffee in bed before we get up. Breakfast was a continental one, EXACTLY the same for all 3 days, very uninspiring ! The bathroom, whilst adequate was just that, the bath was little more than a deep shower tray and there were a few broken fittings, most notably the shower wall fitting, which made showering awkward. The safe in the wardrobe didn't work and there were no instructions / numbers to ring by the phone. There were no communal areas other than the small soulless bar which was staffed by reception, so guess what if you wanted a drink after 21:00 ! It wasn't expensive, but we were very disappointed and expected much more based on the pictures and write up ! Suffice to say we won't be staying there again if we revisit Bruges !!
This is the first hotel review I have written but I feel it's important to share our experience and warn others. We were two families ( children aged 9 - 15) staying in two family rooms for two nights over the New Year's Eve period. We were given only one key per room. We arrived back just after midnight to find one of the families had lost their plastic key card. There were no staff at all in the hotel and we repeatedly tried to call the advised emergency number on the hotel phone in the other room as advised. The internal phone system did not work so we called internationally via mobile and after many attempts someone finally answered. The lady who answered the phone didn't care one jot about our trouble,and initially refused to help, saying it was impossible to get another key. She said "listen - you get one key only and thats it" We tried to explain that we had young children who needed to sleep in their beds and she then said "This number is for an emergency only - if there is a fire or if someone is dying!" After a very upsetting and nerve wracking exchange with this vile woman we were desperate and even offered money to get back into the room. The offer of money seemed to eventually persuade her and she agreed to tell us where there was a spare key ( all this time there had been one in the hotel.) It was like being in the secret police as we scrabbled around to find a torch to locate the key whilst she instructed and watched us on a security camera , insisting "Only one of you !!! I am watching!! We were so relieved and offered thanks but all she said was "don't speak to me! I don't want to hear your voice anymore!!" Throughout this awful exchange there was a man in the background on the phone swearing at us in English .."You can't find a F****** torch?! What do they want us to F******** do!?" This whole process took around an hour and the children were exhausted and very upset, as were the parents . In all my life I have never experienced treatment like this and it is without doubt the worst customer service we have ever encountered. Just to add - there is no in room info pack, no tea/ coffee facilities and when we decided to have a drink at the bar on our first night at around 9. 15 we were sharply told they have absolutely no red or white wine ( despite it being on the menu ) and that he was closing in 15 mins so we would have to take our drinks up to our room.... fabulous! We paid around £350- £400 per room per night for this experience and I feel it is unforgivable that no overnight staff were on hand to assist whatsoever. If after reading this you are crazy enough to go ahead and book this hotel, you have been warned - she is a very unpleasant lady- so steer clear!
if you are looking for something with character this is not for you it is a clean, basic hotel 10 minutes walk from the market square. Parking in the street outside is very handy and works out a similar cost to the main carpark but is much handier. We left early so did not stay for breakfast. The staff were friendly and helpful.
Hello, I've seen many hotels in my life but i've never been disappointed like this. We've been awoke by a police woman (really nice by the way) in the morning for 2 broken lamps and left right away. The owner accused us of attempt of murder and terrorism, drug dealing and unemployment...LOL afterward. As we were not from Belgium every single existing racism insult had been used. The reason why is that we've been locked out of the room for the all night. We broke 2 lamps and this is the reason why the owner tried to blackmail us by keeping our IDs away and giving back only by paying 3000€. Which we obviously refused. We had to call the police to get this IDs back and a report had been filed against him.
Booked this because of good reviews, walking distant to the town centre and an excellent price. Big bonus (and this was the decider) was that Trip Advisor said it had free parking and I know how difficult parking can be in Bruges. After booking, I contacted the hotel to enquire if I had to reserve parking only to be told there was no parking! (I have lodged a complaint with trip advisor about this) After parking the other side of the city, the nearest with spaces was t'Zand Zentrum, we spent lunchtime in the city before booking in. Reception was very quick, the receptionist spoke good English and was very efficient and helpful, even though she was dealing with a telephone enquiry at the same time. All the staff we interacted with were very friendly and spoke good English. Our room was on the 1st floor, down a narrow corridor but was very modern and had everything we needed for our one night stay. Our only complaint was the shower curtain which didn't reach the bath meaning that the floor was quite wet and dangerous after we showered. One point I did like was the coloured lighting over the bed. Playing around with it I managed to get it to flash red like a Red Alert from Star Trek...very cool, although my gf was not so impressed! The bed was quite comfy and warm. Breakfast was continental, very plentiful and varied. The tv had numerous channels available including British ones but a lot of the Belgian and Dutch channels are in English with subtitles anyway. Overall I'd say it was good value for money and relatively close to the town centre although I was very annoyed about being misled about the free parking.
We had a very enjoyable stay at Hotel Jacobs. Short walk into centre of Bruges. Very good breakfast buffet. Good night's sleep. Would definitely recommend it. A small friendly hotel with very helpful staff.
Whilst the hotel was comfortable enough, we were expecting a little more and left feeling somewhat disappointed. The hotel is located just a short walk outside of the centre with street parking available outside (max 4 hour stay). We parked at Biekorf for €8.70 for 24 hours. We stayed in August during some great weather, although this meant that the rooms were unbelievably warm. It's understandable that historic buildings are unable to have air conditioning, but not even a ceiling fan (which was listed when booking), meant for an uncomfortable couple of nights. We were promised a table fan from reception but it never arrived... The rooms were clean enough, if not a little tired and could do with an upgrade. We also didn't get any daily housekeeping (also listed). Breakfast was very good with plenty on offer to cater for all. The hotel closes its front door around 10pm and access is via a keycard. On our final night the key card didn't work and we were locked out for around 20 minutes. Luckily we were locked out with a couple who spoke the language and called the emergency contact number to arrange access. Overall, a disappointing stay at Hotel Jacobs.
The hotel is an easy 10 minute walk from the town centre, parking is in 4 hour slots for 9E so try the town centre parking, we used Bierkof for 8E for 24 hours. The hotel itself is comfy and clean. We had the family room on the third floor overlooking the street, it was a double and a treble room joined by a door. Breakfast was varied, no complaints. The day manager seemed a bit stressed out as we arrived as it was quite busy so we were left with a bit of a sense of being a bit of a nuisance rather than a customer, hence the 4 rather than 5.
- Walking distance to Bruges Market Square and Bruges Belfry
- Free WiFi in rooms and public areas
Hotel Jacobs places you within a 15-minute stroll of popular sights such as Bruges Market Square and Bruges Belfry. This 23-room, 3-star hotel has a bar/lounge and a coffee shop/café, along with free in-room WiFi. Basilica of the Holy Blood and Groeningemuseum are a short walk from the hotel, which is in the historical district.
Buffet breakfast is offered for a fee each morning from 8:30 AM to 10 AM. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.
Hotel Jacobs's 23 rooms are soundproofed and provide ceiling fans, safes, and desks. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries.
At Hotel Jacobs, guests have access to free WiFi in public areas, coffee in a common area, and a computer station. The front desk has multilingual staff that can help with luggage storage and securing valuables. Additional amenities include a library and a TV in a common area.
Reviews from Trip Advisor
58.0% of guests recommend this hotelTotal of 503 reviews