Hotels in Rancho Viejo

"Clean and nice staff"

"The hot water was not working and when I went to communicate this with the desk clerk she said I was not doing it correctly , she then went to the room and ran the water for 20 minutes trying to get it to work she could not , she said that people don’t really use the hot water because it’s hot outside . I asked her if she could move us to another room , my mother is 75yrs old and couldn’t take a cold shower , she said no , I asked for her manager she then said she would move me to the third floor. I asked if we would get some kind of compensation she said no . Never again "

"Went to get my card for my room (on the 3rd floor) key didn’t work so i had to go down again to talk to the employee. his attitude was okay. then we walked in the room. it was a mess. had to go down again and turns out he gave us the wrong room and had a bad attitude as well. the new room was bad. there was a roach in the bath tub. this made me disgusted. never booking here again."