The check in agent was very nice but the room had we spiked stains in the carpet that I stepped in,, very gross.
I want my refund I never checked in I need it asap
room was very dirty - stains on furniture not cleaner bathtub leaked
Toilet malfunction. Dirty. Poor quality food for breakfast.
First appearances, it’s a very nice hotel. We got in late and we’re greeted by a friendly receptionist. However, I called ahead to ask for a crib to be in my room. It wasn’t there and it took a half hour and two calls for it to be delivered. The next morning we went to the pool. The room was very clean but the pool itself was dirty. There were no towels so when we called, we were told they’d be delivered right away but again it took about a half hour. The breakfast was very good - well stocked and clean even during a busy time.
The Location wasn't the best. Many truck drivers were staying there.
Staff was very nice..went out of there way to make sure we were happy .
It was overall great! Just unfortunate that our hair dryer wasn't working. I turned it on and it seemed to have been burning out. It made a rattling loud and then shut off in a small cloud of smoke after 2 min of being on. I was in a rush and couldn't call it in or stop by the front. Again, everything else was awesome!
Checked in around 930pm, the lady at the front desk made everything go smooth and the room was as clean as can be. I’m also looking forward to breakfast!
They didn't have a shower curtain in our room i had to call down for one
Great choice. Always a clean & comfortable! Staffs are always polite & helpful.
Holiday Inn Express Brockton - Boston, an IHG Hotel is located within a mile (2 km) of Fuller Craft Museum and Brockton Fire Museum. This 122-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour fitness center.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Holiday Inn Express Brockton - Boston, an IHG Hotel's 122 rooms provide microwaves, refrigerators, and coffee makers. 27-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.
At Holiday Inn Express Brockton - Boston, an IHG Hotel, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
The check in agent was very nice but the room had we spiked stains in the carpet that I stepped in,, very gross.
Dear Sasha, Thank you for taking the time to share your opinion with us. Please accept my sincere apologies for the inconvenience, rest assure that we would make the necessary adjustments to ensure this was an isolated issue. We look forward to an opportunity to make it better for you whenever your travels brings you back to the Brockton area. Thank you.
I want my refund I never checked in I need it asap
Dear Holidayinn, Please contact Expedia the o discuss details of your cancellation if any or any policy or restrictions attached to your booking. All the best,
Dear Anonymous, Thank you for rating your recent stay with us. We would like an opportunity to make it better for you whenever your travels brings you back to the Brockton area. Thank you for your patronage. Looking forward to seen you soon. All the best,
room was very dirty - stains on furniture not cleaner bathtub leaked
Thank you for staying with us!
Thank you for staying with us!
Toilet malfunction. Dirty. Poor quality food for breakfast.
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BROCKTON - BOSTON. I would like to start by apologizing to you for the inconveniences you faced during your stay. I'm sorry to hear that the standards at this location did not meet your requirements, especially the room conditions. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Jordanny Gay Guest Service Manager
First appearances, it’s a very nice hotel. We got in late and we’re greeted by a friendly receptionist. However, I called ahead to ask for a crib to be in my room. It wasn’t there and it took a half hour and two calls for it to be delivered. The next morning we went to the pool. The room was very clean but the pool itself was dirty. There were no towels so when we called, we were told they’d be delivered right away but again it took about a half hour. The breakfast was very good - well stocked and clean even during a busy time.
Thank you for your feedback. We have been working hard to understand the needs of our guest with regards to having a better customer service from our front desk team. While we are doing our best there is definitely room for improvement. I appreciate your taking the time to reach-out and leave us this message. Hopeful in the future you will give us another try to earn back your business. Kind regards, Front Office Manager
The Location wasn't the best. Many truck drivers were staying there.
Thank you for taking the time to review your visit. We look forward to welcoming you back on a future trip! Sincerely, Jordanny G Guest Service Manager
Thank you for taking the time to review your visit. I am happy to hear that you had such a great experience at our hotel. We look forward to welcoming you back on a future trip! Sincerely, Jordanny G Guest Service Manager
Dear Anonymous, Thank you so much for your generous rating. We appreciate your support and look forward to seeing you again soon. All the best,