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Recent guest reviews

The check in agent was very nice but the room had we spiked stains in the carpet that I stepped in,, very gross.

I want my refund I never checked in I need it asap

room was very dirty - stains on furniture not cleaner bathtub leaked

Toilet malfunction. Dirty. Poor quality food for breakfast.

First appearances, it’s a very nice hotel. We got in late and we’re greeted by a friendly receptionist. However, I called ahead to ask for a crib to be in my room. It wasn’t there and it took a half hour and two calls for it to be delivered. The next morning we went to the pool. The room was very clean but the pool itself was dirty. There were no towels so when we called, we were told they’d be delivered right away but again it took about a half hour. The breakfast was very good - well stocked and clean even during a busy time.

The Location wasn't the best. Many truck drivers were staying there.

Staff was very nice..went out of there way to make sure we were happy .

It was overall great! Just unfortunate that our hair dryer wasn't working. I turned it on and it seemed to have been burning out. It made a rattling loud and then shut off in a small cloud of smoke after 2 min of being on. I was in a rush and couldn't call it in or stop by the front. Again, everything else was awesome!

Checked in around 930pm, the lady at the front desk made everything go smooth and the room was as clean as can be. I’m also looking forward to breakfast!

They didn't have a shower curtain in our room i had to call down for one

Great choice. Always a clean & comfortable! Staffs are always polite & helpful.

Westgate Dr. Brockton MA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express Brockton - Boston, an IHG Hotel is located within a mile (2 km) of Fuller Craft Museum and Brockton Fire Museum. This 122-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour fitness center.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

Holiday Inn Express Brockton - Boston, an IHG Hotel's 122 rooms provide microwaves, refrigerators, and coffee makers. 27-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

At Holiday Inn Express Brockton - Boston, an IHG Hotel, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room

1 Double Bed | 1 King Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking (Hearing, Mobility, Bathtub)

1 Queen Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility, Bathtub)

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking (Leisure)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Brockton - Boston, an IHG Hotel

Everyone (19) Business (3) Couples (1) Family (8)
5
Everyone

By on Apr 8, 2021

Review comment responded on Apr 18, 2021

Dear Anonymous, Thank you so much for your generous rating. We appreciate your support and look forward to seeing you again soon. All the best,

4
Family

The check in agent was very nice but the room had we spiked stains in the carpet that I stepped in,, very gross.

By , from Chattanooga on Jan 11, 2021

Review comment responded on Jan 16, 2021

Dear Sasha, Thank you for taking the time to share your opinion with us. Please accept my sincere apologies for the inconvenience, rest assure that we would make the necessary adjustments to ensure this was an isolated issue. We look forward to an opportunity to make it better for you whenever your travels brings you back to the Brockton area. Thank you.

1
Everyone

I want my refund I never checked in I need it asap

By , from Brockton ma on Aug 23, 2020

Review comment responded on Aug 24, 2020

Dear Holidayinn, Please contact Expedia the o discuss details of your cancellation if any or any policy or restrictions attached to your booking. All the best,

4
Everyone

By on Jan 7, 2020

Review comment responded on Jan 8, 2020

Dear Anonymous, Thank you for rating your recent stay with us. We would like an opportunity to make it better for you whenever your travels brings you back to the Brockton area. Thank you for your patronage. Looking forward to seen you soon. All the best,

3
Business Business

room was very dirty - stains on furniture not cleaner bathtub leaked

By on Nov 11, 2019

Review comment responded on Nov 12, 2019

Thank you for staying with us!

5
Everyone

By on Nov 1, 2019

Review comment responded on Nov 7, 2019

Thank you for staying with us!

1
Everyone

Toilet malfunction. Dirty. Poor quality food for breakfast.

By on Sep 22, 2019

Review comment responded on Sep 24, 2019

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BROCKTON - BOSTON. I would like to start by apologizing to you for the inconveniences you faced during your stay. I'm sorry to hear that the standards at this location did not meet your requirements, especially the room conditions. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Jordanny Gay Guest Service Manager

3
Family with small children Family

First appearances, it’s a very nice hotel. We got in late and we’re greeted by a friendly receptionist. However, I called ahead to ask for a crib to be in my room. It wasn’t there and it took a half hour and two calls for it to be delivered. The next morning we went to the pool. The room was very clean but the pool itself was dirty. There were no towels so when we called, we were told they’d be delivered right away but again it took about a half hour. The breakfast was very good - well stocked and clean even during a busy time.

By on Sep 8, 2019

Review comment responded on Sep 9, 2019

Thank you for your feedback. We have been working hard to understand the needs of our guest with regards to having a better customer service from our front desk team. While we are doing our best there is definitely room for improvement. I appreciate your taking the time to reach-out and leave us this message. Hopeful in the future you will give us another try to earn back your business. Kind regards, Front Office Manager

4
Partner Couples Family

The Location wasn't the best. Many truck drivers were staying there.

By on Sep 7, 2019

Review comment responded on Oct 8, 2019

Thank you for taking the time to review your visit. We look forward to welcoming you back on a future trip! Sincerely, Jordanny G Guest Service Manager

5
Everyone

By on Sep 6, 2019

Review comment responded on Oct 8, 2019

Thank you for taking the time to review your visit. I am happy to hear that you had such a great experience at our hotel. We look forward to welcoming you back on a future trip! Sincerely, Jordanny G Guest Service Manager

Holiday Inn Express Brockton - Boston, an IHG Hotel

405 Westgate Dr., Brockton, MA 02301
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