InterContinental Le Moana Resort Bora Bora4.0 out of 5.0
Recent guest reviews
We were interested to read a previous review about this very room which must have been written by the guests immediately before us. Our stay in no way mirrored their experience. Like others, we were greeted and checked in promptly and given a facilities tour before being in our OWB before noon; all good so far. By the middle of the afternoon, the rooms started getting warm, and the ceiling fan had a max speed of maybe 20RPMs. A window blind was also falling off the wall. We called maintenance and a staff member came and fixed the problems. That evening at dinner, the manager asked how our room was, and we told her about these issues; she promised to get right on them even while we were enjoying dinner. Except when we got back to the room, the fan was still INOP, and the wind thru the windows was too hot for comfort. The small A/C unit in the ceiling could not begin to cool the room without the help of the fan, so our first 24 hours were sweaty hot, sitting around in night clothes wiping our skin with towels, unable to sleep. Our second day, at breakfast, it seemed like everyone of the staff knew about the problems in #24, and we were asked several times if our issues had been resolved. The Manager told us that she would send down the #1 electrician to trouble-shoot our cooling issues; his answer was to replace the batteries in the fan remote unit. By the afternoon, the room temp was once again cooking. We broke out fresh towels to wipe sweat off, and spent another sweltering night in paradise. The morning of our 3rd day, we booked a two hour trip into town, and had a good time shopping and looking around. When we got back to our room shortly after noon, it was cool and nice: a brand new ceiling fan had been installed. Bottom line on this; if the needed repairs had been done at first, we wouldn't have suffered with the heat for a third of our stay. Part of our Costco package included the Romantic Dinner for Two, and we scheduled that for our 4th evening at the resort. This turned out to be totally sub-standard. The service was slow, the food cold, the staff was overwhelmed, and the champagne never arrived. We left disappointed, and after walking back to #24, the phone was ringing, and Julien was already apologizing for the fiasco. And I must add, the Romantic Dinner was again scheduled for the following evening's dinner, and it was spectacular - everything we could have dreamed for, absolutely beautiful. For our 5th day, we scheduled a Glass-Bottomed Boat tour, and this turned out to be the highlight of the entire stay. Samh was a pleasant happy man who went overboard to make sure we had a great experience with him, and it was a joy. I had also made arrangements thru the concierge for having a tattoo done in person in #24, which was certainly more convenient that taking taxis all around. This also turned out totally awesome, and after three hours work, I have my stingray forearm forever. However, while coordinating this, we'd discussed either doing it on Tuesday afternoon or else doing it Wednesday morning before afternoon checkout. Fortunately, we decided to do it Tuesday afternoon, and it was completed at 4:00pm right on schedule. At 4:05pm, a knock on the door, and a porter was there to pick up our luggage for our departure. Thru a series of total misunderstandings, we were scheduled to leave that day and time, while we were thinking that we still had another 24 hours. So in less than 20 minutes we threw all our gear into four pieces of luggage, and left for the boat dock hot and sweaty, not exactly the way we had envisioned our departure. We had the feeling that the Manager breathed a sigh of relief when #24 sailed away never to return, and the feeling was indeed mutual on our part. So sad that just a few speed bumps along the way turned this vacation from a dream to a nightmare for all. During our six day stay, we received a half dozen letters apologizing for different issues, including the ceiling fan and the Dinner, each letter accompanied by four cookies, exact twin products of those sold thru Costco. By the time we departed, we left more than a dozen cookies in the fridge. While this is a kind gesture, it would have been preferred by us to not have issues come up which required such apologies. We somehow left with the opinion that management simply came up with answers and solutions to band-aid a fix and move the customer out the door, then stand by to repeat the process, never really fixing the issues until they became too obvious to overlook. Super congrats to Costco Travel, as they did a suburb job with coordination of the itinerary, picture perfect in every way
Our entire experience at this resort was pretty close to perfect....from the greeting at the airport and the ferry ride to the resort.... to the check in process.....throughout our entire stay.....and continuing through the check out process. This is a beautiful resort located in a prime location on the island. Our stay at this resort was the second stop on our vacation. I have also written a review on our stay at the Intercontinental Moorea Resort & Spa. At times during the course of this review I will be comparing and contrasting these two resorts. Even though these resorts are part of the same family they are quite different from each other and have their own unique vibe. We had a horizon overwater bungalow at this resort (unit 24) which was located near the end of the string of units and it had a breathtaking view of Mt. Otemanu. Our accommodations were superb.....beautifully decorated, clean and very comfortable. I would have to say that the Bora Bora Le Moana Resort was my favorite of the two for various reasons......some of which I will now mention. The staff here were more friendly and helpful.....and I am including everyone from the front desk staff to the restaurant staff to the concierge to the general manager. The check in and check out process was more efficient and personable. The breakfast buffet was better. The happy hour policy (buy 1 drink of your choice, get the second drink free) and time (5:30 to 6:30 instead of 4:30 to 5:30) was much more to our liking. This is a much smaller resort than the one on Moorea and felt more intimate and relaxed.....all of which made the vibe more to our liking. One admittedly minor change that I would recommend they implement is updating the room safes.....the present ones are a bit too small and old technology.
This resort was so beautiful and the location was great. From stepping off the plane we were greeted by a hotel representative with a flower lei and rain poncho since it was raining when we flew in. We were directed to our boat after getting our bags for a 30 min ride to the hotel. The views were great from the boat even with the clouds and sprinkles. We arrived to the boat dock and was quickly led to the bar for our checkin and orientation, tour of the resort. We stayed in a overwater bungalow with Mountain View’s. The bungalow was fabulous the bed comfortable, the bathroom huge and the glass coffee table slid off so you can feed the fish below. We went to the bar for a drink and snacks before snorkeling from our bungalow. There are lots of sea urchins so definitely bring water shoes. The grounds were so lovely with flowers amd palms. The grounds men work hard to make sure everything is perfect, our first night we ate at the resteraunts on the resort the food was good a little on the expensive side. The general manager came around and greeted everyone and informed us to look out for a letter coming to our room for the upcoming storm. On our way back from dinner there were two rays swimming around our bungalow we watched them glide through the water. We got our letter that talked about how for that night and the next day saying we were going to see the remains of the cyclone that hit Fiji and to expect high winds, rain and high surf and that all water activities including swimming was not allowed. Okay we thought we had seen high winds and heavy rain In huahine so no biggie. We went to bed only to be woken up at 2 am to how,Ingrid winds slamming into the bungalow, the wind was so strong our bungalow was vibrating this was a little unnerving since there is a huge window next to the bed. We wore our ponchos the next morning and ran to breakfast in between wind gusts, it was raining so hard it was like standing in a warm shower. Breakfast was good at the resort lots of options to choose from. Since the weather was so bad we met up with our friends and stayed in the bar playing games and having drinks all day while watching the rain bounce off the pool and the palm trees bending over. We braved a walk that night to the pizza place wearing our ponchos looking silly. The food there was good. There is also a little market across the street to get snack and food. The prices for alcohol at the market was pretty expensive if you go to the village stop at chin lee much better prices. That night was again spent listening to high winds and heavy rain. The next day the weather slightly improved we were able to snorkel at the public beach and took a taxi to the village for some souvenirs. We went swimming in the pool it was a little cold but managemeble. That night we had reservations villa Mahana wow was that great, very romantic and a wonderful meal. The next morning we woke up to sun shinning in our window. This is when the resort really came alive the umbrellas went up cushions placed on the chairs, kayakers our it was truly a beautiful site. The staff that work here were so friendly and just wonderful people. This was our last day here since we were flying late afternoon to Tahiti for the night. We snorkeled and swam and enjoyed the beautiful views up until it was time to leave. We tried for late checkout but they needed our rom so they held our bags until it was time for us to leave and offered us a shower room,we stayed in our swimsuits and just wore cover ups to the airport, I really wish the weather would had been nicer while we were here so we could had explored the island more. I definitely want to come back and stay longer than three nights it is truly magical from stepping off the plane until boarding to leave I was in awe of the beauty of this island.
We booked through Costco 7 nights, with a horizon over the water bungalow. Our bungalow was located at the far end and had a breath taking view. The service was excellent, food delicious and the accommodations better than what we anticipated. Now if only the sun would of come out more. We were able to walk to the store for snacks and drinks, the unit provides a small refrigerator to store things in. I had read reviews to bring instant coffee, no need to, they replenished the supply everyday, plus with a bottle of water. We would definitely go back, just not during the rainy season. We celebrated our 45th wedding anniversary there, we were greeted with a bottle of champagne in our room, and had a special romantic, 3 course meal. All was very lovely, at night the manager would come and talk to each of the guests during dinner and made us all feel very welcome.
We booked a 5nights/6days trip thru Noy Siravantha at Tahiti Legends for the InterContinental Bora Bora Le Moana from Feb. 19-24, 2018. Tahiti Legends helped us planned a wonderful stay with an upgraded end of pontoon overwater bungalow #74. The resort was perfect for us. it was not large, you can walk everywhere you need to be within the resort in 5mins. But the staff made the stay outstanding. The service from each of the staff members cannot be beat. Jennifer from the front desk greeted us and directed us to the room. We would see her every now and then and she always smiled and asked how we are enjoying our stay. Laurence, the General Manager, can be seen all the time chatting with the guests and making sure everything is working order. She also chatted with us a few times and always extended herself to us to make sure we have everything we needed. We met her on the first hour we were there and she also sent us off on our last minutes there. We appreciated the warm welcome. Vahine (hostess) and Julien (catering manager) from the restaurant are the two you need to know. For all your dining needs, they made sure it was always up to standard. Julien even delivered our breakfast to us to enjoy at our OWB one morning when they were short staffed. He did not want us to be delayed in waiting for our food. Isabelle, Francine and Ronen... amazing ppl working at the bar. the drinks were amazing but these three made happyhour more happy. We always had a refreshed amount of snacks while enjoyed our drinks. We got to really chat and got to know. Definitely a wonderful and warm staff. Now, onto our bungalow. It was such an experience I have never seen. It took me a good day to realize that I am actually in an OWB! the water overlooking the bungalow was just insanely turquoise. You can see fishes swimming around all day long. The bed was HUGE and comfy. The deck is a little bit old but it does add character to the resort. The resort provided free kayak and snorkeling items for you to use. Happy Hour is from 5:30-6;30pm every day. Breakfast is from 6-10:30am. It could have a better variety. We stayed there for the week and by the 3rd day, I was wanting something else. Tahitian Dinner Show is on Tuesday and Saturday. I totally recommend it. I loved my steak and foie gras. It was amazing.
I book 3 stay , total 6 nights in Bora Bora. 1+1 night at Bora Bora Le Monan 4 nights at Bora Bora Thalasso Last night I arrived Bora Bora Le Monan around 8 pm. But the front desk told me there is no my booking and asked us to Sofitel . We went to Sofitel and I am sure What I booked is IHG , So I called Le Monan again,but the front desk told me nothing she can do, I have to contact IHG by myself. I don’t have internet and phone here and it’s 8:30 in a dark island. I decided going back to Le Monan to figure out. After I back to front desk, I showed the app and email confirmation , The manager still told me no booking for Le Monan on their system, she just saw the 4 nights at Thalasso. I spent 1 more hour there, Finally the manager called to reservation center and told me it confirmed on first night, even she still can’t see it on system . But only first night, and asked me to contact IHG by WiFi for the second night. I think obviously it’s system problem at that moment , and who to contact IHG should not be me , They are the same one group ,big and famous . but I already gave up to talk to front desk, I called by myself and finally confirmed in this morning . I am spending my vacation ,afraid of no hotel in the dark ,spent my time to contact in midnight,packed my luggage in the early morning for worrying about I have to check out today or not. And no any apologies from hotel,even a sorry. I am very disappointed,at first I look forward to IC,I even prefer to buy ambassador here,it’s should be One of Best IHG hotels ,but now it broke my heart. So what is the system error? Does it usually happen? How I can confirm my booking without contact Hotel every time? If you want to come , make sure you won’t be abandoned.
Beautiful property, great service, the depth and clarity of the water adjacent to the over the water bungalows is perfect for wading and snorkeling (approximately 4 feet) relatively small resort. Easy and safe walk to at least two casual restaurants and a grocery/convenience/liquor store which are off the property. Can see the sunrise from your bungalow and the sunset at the point which is just across the lane. The bungalows are very large and well appointed. On property food was excellent albeit expensive but everything is expensive in French Polynesia.
Our dream trip to Bora-Bora went beyond our dreams and expectations! We could not have selected a better time and place to celebrate our milestone 50th birthdays along with our 25th wedding anniversary! It was absolutely amazing! We were always greeted and treated as though we were special. Our overwater bungalow suite at the end of the “pier” was perfect and bigger than anticipated. It was hard to leave it for the pool, on site beach or Matira Beach with your own private deck, heavenly views and welcoming waters. The restaurants, bar and evening shows here were excellent - one-stop for service, food, drinks and entertainment! We also celebrated and experienced the most memorable-private-romantic-beach dinner that was out of this world. Reoccurring dreams!!! Who wouldn’t love to relive these kind of wonderful memories from here?!💕
We had a room on the Beach, Fantastic!! The hotel staff was very friendly and taught me how to say good day, thank you and the gardenias are amazing. Vahine made us feel welcome and at home. Bartenders wonderful. This resort had a small town feel, groundskeepers do a great job on the beach as well as the paths to the rooms. Snorkeled with the sharks and Stingrays!! Guides were incredible, would do it all over again.
Great place to relax with waterfall, pools, swim-up bar, swimming lagoon with fish and beautiful Tahitian sunsets. The food was above average but the service was consistently poor to average for this class of resort. Our room was not cool enough in the evening and the maintenance man came in and told us he would repair it for the next client. We also tried to confirm our airline reservations through the business office and they never got back to us. Long waits for food and they only filled water glasses when you waved them down in the restaurants. Someone had a great vision for this resort but they didn't follow through with training of its employees. So sad.
- Close to Coral Gardens
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Private beach
Located in Matira, InterContinental Le Moana Resort Bora Bora is adjacent to Matira Beach and within a 5-minute walk of Leopard Rays Trench. This 4-star resort has 64 guestrooms and offers a private beach, an outdoor pool, and free in-room WiFi. On the waterfront, it's also near Coral Gardens and Mt. Otemanu.
Enjoy a leisurely bite to eat at Noa Noa, the resort's onsite restaurant. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.
The 64 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with separate bedrooms and living rooms. Guests can expect 32-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Sofa beds, refrigerators, and minibars are other standard amenities.
Guests staying at InterContinental Le Moana Resort Bora Bora enjoy access to a private beach, an outdoor pool, and free WiFi in public areas. For transportation, you can make use of an airport shuttle (available on request) for XPF 7119 per person one way, as well as an area shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a business center, a computer station, and a library.
Reviews from Trip Advisor
92.0% of guests recommend this hotelTotal of 1774 reviews