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Boca de Agua Bacalar A Member of Design Hotels

5.0 star property
VIP Access

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Photo gallery for Boca de Agua Bacalar A Member of Design Hotels

A bathroom with a window view of a lush garden.
A wooden deck with two white pillows and a white pillow on a wooden structure over clear turquoise water.
Exterior
A spacious bedroom with a large bed, wooden beams, and large windows.
A wooden deck with a pool, a bed, and a view of the surrounding greenery.

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963
  • Place, Lake Bacalar
    ‪3 min drive‬
  • Place, Cenote Azul
    ‪7 min drive‬
  • Place, Cenote Cocalitos
    ‪9 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪22 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Jungle Tree House

A spacious bedroom with a large bed, wooden beams, and large windows.

Jungle Tree House

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Master Pool Tree House

A wooden deck with a pool, a bed, and a view of the surrounding greenery.

Master Pool Tree House

10.0 out of 10
Exceptional
(2 reviews)
  • 807 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Two-Bedroom Pool Villa

A spacious room with a large bed, a smaller bed, wooden walls, and large windows allowing natural light.

Two-Bedroom Pool Villa

10.0 out of 10
Exceptional
(1 review)
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free WiFi

About the neighborhood

Xul-Ha

Located 1.5 mi (2.5 km) from Lake Bacalar, Boca de Agua Bacalar A Member of Design Hotels is within a 15-minute drive of other popular attractions like Laguna Bacalar Ecological Park. This 22-room, 5-star hotel has conveniences like a private beach, an outdoor pool, and free in-room WiFi.

What's nearby

  • Lake Bacalar - 3 min drive - 1.6 miles
  • Cenote Azul - 7 min drive - 7.1 miles
  • Laguna Milagros - 8 min drive - 7.0 miles
  • Cenote Cocalitos - 9 min drive - 8.0 miles
  • Cenote Negro - 11 min drive - 9.8 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 25 min drive

Restaurants

  • ‪Blu Beach Club - ‬9 min drive
  • ‪Hotel Mia Xulha - ‬4 min drive
  • ‪Casa Laguna By Azulea - ‬9 min drive
  • ‪Vicaro Bacalar - ‬10 min drive
  • ‪Siete By Habitas Bacalar - ‬7 min drive

About this property

Boca de Agua Bacalar A Member of Design Hotels

Guests staying at Boca de Agua Bacalar A Member of Design Hotels enjoy access to a private beach, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking, along with a shuttle from the airport to the hotel (available 24 hours) for USD 90 per vehicle. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include a terrace, a banquet hall, and wedding services.
Guests can expect to find free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer rainfall showers and bathrobes. Balconies, sitting areas, and minibars are also available.
Recreational amenities at the hotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Ecotours
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Snorkeling
  • Yoga classes

Family friendly

  • Dining table
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Dock
  • Garden
  • On a lake
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Gravel flooring in public areas
  • No elevator
  • Smooth flooring in room

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Dining table
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

  • Service fee: 5 percent

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 90 per vehicle (maximum occupancy 4)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 6:30 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Boca de Agua Hotel
Boca de Agua Xul-Ha
Boca de Agua Hotel Xul-Ha

Frequently asked questions

Are free cancellation options available at Boca de Agua Bacalar A Member of Design Hotels?

Boca de Agua Bacalar A Member of Design Hotels provides free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Boca de Agua Bacalar A Member of Design Hotels?

As of Jul 5, 2026, prices found for a 1-night stay for 2 adults at Boca de Agua Bacalar A Member of Design Hotels on Aug 3, 2026 start from $333, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Boca de Agua Bacalar A Member of Design Hotels?

This hotel is located in Xul-Ha, close to Cenote Azul, Cenote Cocalitos, and Laguna Milagros. Lake Bacalar is also within a driving distance of 3.7 mi.

Will I be able to park at Boca de Agua Bacalar A Member of Design Hotels?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Boca de Agua Bacalar A Member of Design Hotels?

Spa services at the hotel include Swedish massages, hot stone massages, and detox wraps.

Does Boca de Agua Bacalar A Member of Design Hotels have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a private beach, and a restaurant at this hotel.

Does Boca de Agua Bacalar A Member of Design Hotels feature a casino at the property?

No, Boca de Agua Bacalar A Member of Design Hotels doesn't have a casino.

Is there an indoor pool at Boca de Agua Bacalar A Member of Design Hotels?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 6:30 PM.

Is Boca de Agua Bacalar A Member of Design Hotels good for couples?

At this lakeside hotel, couples will welcome the many amenities including champagne service and in-room massages along with a private beach.

Are there hot tubs at Boca de Agua Bacalar A Member of Design Hotels?

No, there isn't a spa tub at this hotel.

Does Boca de Agua Bacalar A Member of Design Hotels have a restaurant that serves breakfast?

Yes, Boca de Agua Bacalar A Member of Design Hotels serves free cooked-to-order breakfasts each morning from its restaurant.

Does Boca de Agua Bacalar A Member of Design Hotels allow pets to stay free of charge?

No, pets aren't allowed at Boca de Agua Bacalar A Member of Design Hotels though service animals are welcome.

Are there connecting rooms at Boca de Agua Bacalar A Member of Design Hotels?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Boca de Agua Bacalar A Member of Design Hotels?

The closest major airport to Boca de Agua Bacalar A Member of Design Hotels is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 15.1 mi away (25 minutes by car). Another top airport is Corozal (CZH), which is located 23.4 mi away (45-minute drive).

Can I book a room with a balcony at Boca de Agua Bacalar A Member of Design Hotels?

Yes, every guestroom at Boca de Agua Bacalar A Member of Design Hotels comes with a balcony and some offer garden views.

Does Boca de Agua Bacalar A Member of Design Hotels have a wedding venue on site?

There are wedding services available at Boca de Agua Bacalar A Member of Design Hotels if that's in your vacation plans.

Boca de Agua Bacalar A Member of Design Hotels Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 39 out of 64 reviews
Rating 8 - Good. 8 out of 64 reviews
Rating 6 - Okay. 9 out of 64 reviews
Rating 4 - Poor. 2 out of 64 reviews
Rating 2 - Terrible. 6 out of 64 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Braulio

Liked: Cleanliness, amenities, property conditions & facilities
It's a beautiful hotel in an amazing location. Great food and great service.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities
The staff was so incredible and friendly. Wonderful food, drinks, service. Incredible location and design
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities
Great hotel and even better staff. Truly a magical hotel. If you want a luxurious and relaxing stay, I highly recommend.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boca de Agua is a truly special place. Stunning architecture blended perfectly with nature, peaceful surroundings, and impeccable attention to detail. The staff was warm and attentive, the rooms were beautifully designed, and the overall atmosphere felt serene and luxurious. A unique and unforgettable stay—highly recommend.
Stayed 3 nights in Jan 2026
Verified

4/10 Poor

eva

Liked: Cleanliness
Disliked: Staff & service
5 star setting, 2 star service. Such a shame.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna.
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Mahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible. There was a slight problem with the water (it wasn’t their fault) and they were quick to find a solution for my wife & I. The location was peaceful and quiet which we loved! We’ve been to a couple hotels in Bacalar, but this is definitely our new favorite! We will be back!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for a perfect luxury jungle experience. Upon driving the 2km unpaved road , we we’re wondering where we would end up,
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice, me love a lot
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitly a great stay!

A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver).
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

David

Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Yehoshua

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to extend our stay for one more night. The hotel’s architecture is breathtaking—a true masterpiece that seamlessly blends luxury, comfort, and the immersive experience of living in the jungle. We especially enjoyed the breakfast menu, which features a rich variety of flavors and local ingredients. Every detail in the room design and amenities reflects thoughtful craftsmanship and is perfectly integrated into the overall aesthetic. The elevated walkway leading to the lagoon is an incredible idea, allowing access while preserving the ecosystem and minimizing disturbance to the local flora and fauna. The hotel also has a private dock that connects directly to the lagoon. We loved how secluded it felt—it offers a peaceful space to swim, sunbathe, and relax. There's even a shaded area by the water where you can retreat from the sun and unwind in comfort.
Stayed 1 night in May 2025
Verified

6/10 Okay

Adrian

Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Gerardo Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel inmerso en la selva, con perspectiva ecológica. Comida deliciosa y amenidades en habitación de primera calidad. El personal se esfuerza en la máxima atención a huéspedes, tanto parejas como familias con niños.
Stayed 2 nights in Apr 2026
Verified

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Si lo que quieres es dormir y descansar para recargar pilas, este NO es el hotel que debes venir. Los cuartos no tienen cortinas. Agua caliente solo por 4 minutos. La alberca del cuarto helada. Nos devoraron los moscos porque es la época. Todas las mañanas un señor te despierta a las 7am con una máquina podadora de pasto.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Nury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precioso lugar, excelente experiencia, el copal cada noche en las cabañas hace que puedas quedarte a leer y disfrutar la terraza muchas horas sin mosquitos, una delicia la hamaca. Los alimentos súper bien preparados. Tienen detalles muy lindos de atención personal.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Sebastian

Liked: Amenities
El lugar es muy bonito y la laguna es verdaderamente divina. Sin embargo, el servicio deja mucho que desear. Reservamos con anticipación el traslado al aeropuerto y, un día antes de nuestra llegada, confirmamos si todo estaba listo; para nuestra sorpresa, no tenían registro de nuestra llegada. Además, nos cobraron el servicio de pickup como si fuera en camioneta, pero pasaron por nosotros en un taxi. En el área de la laguna hay muy pocos camastros. Al notar que los de la alberca estaban vacíos, solicitamos si podíamos utilizarlos y nos lo negaron. El servicio de alimentos en la laguna también fue muy deficiente; en una ocasión esperamos hasta dos horas por una cerveza. Al finalizar nuestra estancia, detectamos cargos incorrectos: nos cobraron alimentos más IVA, cuando en el menú se especifica claramente que los precios ya lo incluyen. Asimismo, el tour que contratamos con ellos tuvo un sobrecargo de $2,000 pesos adicionales a lo que previamente nos habían informado. Intentamos aclararlo vía WhatsApp, pero nunca recibimos respuesta. Es un lugar muy lindo, pero está lejos de ofrecer el nivel de servicio que justificaría una Llave Michelin.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Séjour incroyable dans la jungle au bord de la si belle lagune de Bacalar. Le personnel est adorable et les villas au top ! Nous recommandons vraiment cet hôtel si vous souhaitez un séjour luxueux au cœur de la nature.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Nishalle

Liked: Cleanliness, property conditions & facilities
La laguna es hermosa
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Laurent

Liked: Cleanliness, amenities
chambre très belle et très confortable
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, amenities
Tudo maravilhoso
Stayed 2 nights in Jan 2026