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Boca de Agua Bacalar A Member of Design Hotels

5.0 star property
VIP Access

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Exterior
Tree House, 2 Bedrooms (Pool) | Premium bedding, down comforters, minibar, in-room safe
Tree House (Jungle) | Premium bedding, down comforters, minibar, in-room safe
Exterior
Tree House (Pool) | Bathroom | Shower, rainfall showerhead, hair dryer, bathrobes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963
  • Place, Lake Bacalar
    ‪3 min drive‬
  • Place, Cenote Azul
    ‪7 min drive‬
  • Place, Laguna Milagros
    ‪7 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Tree House (Jungle)

Tree House (Jungle) | Premium bedding, down comforters, minibar, in-room safe

Tree House (Jungle)

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Tree House (Pool)

Tree House (Pool) | Living area

Tree House (Pool)

10.0 out of 10
Exceptional
(2 reviews)
  • 807 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Tree House, 2 Bedrooms (Pool)

Tree House, 2 Bedrooms (Pool) | Premium bedding, down comforters, minibar, in-room safe

Tree House, 2 Bedrooms (Pool)

10.0 out of 10
Exceptional
(1 review)
  • 969 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

About the neighborhood

Xul-Ha

Located 1.5 mi (2.5 km) from Lake Bacalar, Boca de Agua Bacalar A Member of Design Hotels is within a 15-minute drive of other popular attractions like Laguna Bacalar Ecological Park. This 22-room, 5-star hotel has conveniences like a private beach, an outdoor pool, and free in-room WiFi.

What's nearby

  • Lake Bacalar - 3 min drive - 1.6 miles
  • Cenote Azul - 7 min drive - 7.1 miles
  • Laguna Milagros - 7 min drive - 7.0 miles
  • Cenote Cocalitos - 8 min drive - 8.0 miles
  • Laguna Bacalar Ecological Park - 12 min drive - 10.6 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 25 min drive

Restaurants

  • ‪Blu Beach Club - ‬9 min drive
  • ‪Hotel Mia Xulha - ‬4 min drive
  • ‪Siete By Habitas Bacalar - ‬7 min drive
  • ‪Antojitos "La Guadalupana - ‬10 min drive
  • ‪La Botika - ‬9 min drive

About this property

Boca de Agua Bacalar A Member of Design Hotels

Guests staying at Boca de Agua Bacalar A Member of Design Hotels enjoy access to a private beach, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking, along with a shuttle from the airport to the hotel (available 24 hours) for USD 90 per vehicle. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a terrace, a water dispenser, and a banquet hall.
Guests can expect to find free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer rainfall showers and bathrobes. Balconies, sitting areas, and minibars are also available.
Recreational amenities at the hotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:00 AM for a fee: USD 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Ecotours
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Snorkeling
  • Yoga classes

Family friendly

  • Dining table
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Dock
  • Garden
  • On a lake
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Gravel flooring in public areas
  • No elevator
  • Smooth flooring in room

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Dining table
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

  • Service fee: 5 percent

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 32 per person
  • Airport shuttle fee: USD 90 per vehicle (maximum occupancy 4)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 6:30 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Boca de Agua Hotel
Boca de Agua Xul-Ha
Boca de Agua Hotel Xul-Ha

Frequently asked questions

Are free cancellation options available at Boca de Agua Bacalar A Member of Design Hotels?

Boca de Agua Bacalar A Member of Design Hotels provides free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Boca de Agua Bacalar A Member of Design Hotels?

As of Apr 4, 2026, prices found for a 1-night stay for 2 adults at Boca de Agua Bacalar A Member of Design Hotels on Apr 5, 2026 start from $335, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Boca de Agua Bacalar A Member of Design Hotels?

This hotel is located in Xul-Ha, close to Cenote Azul, Cenote Cocalitos, and Laguna Milagros. Lake Bacalar is also within a driving distance of 3.7 mi.

Is parking available on site at Boca de Agua Bacalar A Member of Design Hotels?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Boca de Agua Bacalar A Member of Design Hotels?

Spa services at the hotel include Swedish massages, hot stone massages, and detox wraps.

Does Boca de Agua Bacalar A Member of Design Hotels feature a casino at the property?

No, Boca de Agua Bacalar A Member of Design Hotels doesn't have a casino.

Is there an indoor pool at Boca de Agua Bacalar A Member of Design Hotels?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 6:30 PM.

Is Boca de Agua Bacalar A Member of Design Hotels good for couples?

At this lakeside hotel, couples will welcome the many amenities including Champagne service and in-room massages along with a private beach.

Are there hot tubs at Boca de Agua Bacalar A Member of Design Hotels?

No, there isn't a spa tub at this hotel.

Does Boca de Agua Bacalar A Member of Design Hotels have a restaurant that serves breakfast?

Yes, Boca de Agua Bacalar A Member of Design Hotels serves continental breakfast each morning for a surcharge from its restaurant.

Does Boca de Agua Bacalar A Member of Design Hotels allow pets to stay free of charge?

No, pets aren't allowed at Boca de Agua Bacalar A Member of Design Hotels though service animals are welcome.

Are there connecting rooms at Boca de Agua Bacalar A Member of Design Hotels?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Boca de Agua Bacalar A Member of Design Hotels?

The closest major airport to Boca de Agua Bacalar A Member of Design Hotels is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 15.1 mi away (25 minutes by car). Another top airport is Corozal (CZH), which is located 23.4 mi away (45-minute drive).

Are there rooms with balconies that I can book at Boca de Agua Bacalar A Member of Design Hotels?

Yes, every guestroom at Boca de Agua Bacalar A Member of Design Hotels comes with a balcony with some featuring garden views.

Does Boca de Agua Bacalar A Member of Design Hotels have a wedding venue on site?

There are wedding services available at Boca de Agua Bacalar A Member of Design Hotels if that's in your vacation plans.

Boca de Agua Bacalar A Member of Design Hotels Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 50 reviews
Rating 8 - Good. 6 out of 50 reviews
Rating 6 - Okay. 6 out of 50 reviews
Rating 4 - Poor. 2 out of 50 reviews
Rating 2 - Terrible. 3 out of 50 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Robert

Stayed 2 nights in Dec 2025

8/10 Good

Mahir, Orange Walk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible. There was a slight problem with the water (it wasn’t their fault) and they were quick to find a solution for my wife & I. The location was peaceful and quiet which we loved! We’ve been to a couple hotels in Bacalar, but this is definitely our new favorite! We will be back!
Stayed 1 night in Sep 2025

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key
Stayed 2 nights in Oct 2025

10/10 Excellent

DOLORES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor
Stayed 4 nights in Aug 2025

6/10 Okay

David, Miami

Traveled with family
Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind
Stayed 1 night in Aug 2025

10/10 Excellent

Greysi Hadasy Petrona

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Laurence

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Lester, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice, me love a lot
Stayed 3 nights in Mar 2025

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025

6/10 Okay

Adrian

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025

10/10 Excellent

Jonas, Zurich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna.
Stayed 4 nights in Nov 2024

10/10 Excellent

Raúl

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto
Stayed 3 nights in Dec 2025

10/10 Excellent

María García

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel una maravilla…. Solo una cosa… me robaron mi iPad 😪 se que no me iban a resolver nada proque no tenía forma de comprobar que la llevaba… y me extraña que siendo un lugar tan exclusivo sucedan ese tipo de cosas Y tampoco le dieron seguimiento, quedaron de avisarme su conclusión de la investigación y nunca me contactaron
Stayed 3 nights in Nov 2025

10/10 Excellent

gerardo

Stayed 4 nights in Nov 2025

10/10 Excellent

Mario A

Stayed 4 nights in Nov 2025

4/10 Poor

Ivonne

Traveled with group
Liked: Amenities, property conditions & facilities
El sitio es hermoso pero el servicio es PÉSIMO.
Stayed 3 nights in Oct 2025

10/10 Excellent

Adrian de J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente para descansar y desconectar.
Stayed 5 nights in Sep 2025

10/10 Excellent

Shalom

Stayed 3 nights in Oct 2025

8/10 Good

carlos gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities
La transportacion es un reto. La comida esta buena, pero No para recomendación Michelin. Alguno de los meseros No tenian pleno conocimiento del menú. El precio del tour en velero ( proveedor externo ) de 3 horas no corresponde al servicio ofrecido: 325 dlls mas 55 dlls ida y vuelta al centro de Bacalar, y el velero No ofrecía servicio de baño.
Stayed 2 nights in Oct 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for a perfect luxury jungle experience. Upon driving the 2km unpaved road , we we’re wondering where we would end up,
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities

Nunca más!

Improvisación en su máxima expresión. Aqui pareciera que nadie está a cargo del hotel. Cero servicio, no son capaces ni de poner toallas secas en la piscina! Hacen el aseo de la habitación hasta donde le alcanza la mano a la persona que supuestamente cumple esa tarea. Un muy buen destino en un pésimo hotel, caro, mal atendido, deteriorado y sucio.Lo más básico aquí no funciona y nadie parece darse cuenta
Stayed 3 nights in Aug 2025