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Mercure Sunshine Coast Kawana Waters

4.5 star property
Luxury hotel with free parking, 8-minute walk to Sunshine Coast University Hospital

Choose dates to view prices

Photo gallery for Mercure Sunshine Coast Kawana Waters

Exterior
Standard Room, Multiple Beds | Premium bedding, in-room safe, desk, laptop workspace
Exterior
Exterior
Property entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
9 Florey Boulevard, Birtinya, QLD, 4575
  • Place, Sunshine Coast University Private Hospital
    ‪5 min walk‬
  • Place, Sunshine Coast University Hospital
    ‪7 min walk‬
  • Place, Sunshine Coast Stadium
    ‪3 min drive‬
  • Airport, Maroochydore, QLD (MCY-Sunshine Coast)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(88 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, Multiple Beds

8.8 out of 10
Excellent
(34 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Room (Zip Room)

Room (Zip Room) | Premium bedding, in-room safe, desk, laptop workspace

Room (Zip Room)

8.4 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite (Deluxe)

Family Suite (Deluxe) | Premium bedding, in-room safe, desk, laptop workspace

Family Suite (Deluxe)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Superior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Sunshine Coast

Located in Birtinya, Mercure Sunshine Coast Kawana Waters is a leisurely stroll from popular sights such as Sunshine Coast University Hospital and NightQuarter. This 81-room, 4.5-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Sunshine Coast University Private Hospital - 5 min walk - 0.3 miles
  • Sunshine Coast University Hospital - 7 min walk - 0.4 miles
  • NightQuarter - 10 min walk - 0.6 miles
  • Sunshine Coast Stadium - 3 min drive - 1.7 miles
  • Venue 114 - 3 min drive - 1.2 miles

Getting around

  • Landsborough Station - 20 min drive
  • Maroochydore, QLD (MCY-Sunshine Coast) - 21 min drive

Restaurants

  • ‪Oporto - ‬7 min walk
  • ‪Summerhouse Birtinya - ‬3 min drive
  • ‪KFC - ‬4 min drive
  • ‪Banjo’s Bakery Cafe - ‬2 min drive
  • ‪Your Mates Brewing Co. - ‬4 min drive

About this property

Mercure Sunshine Coast Kawana Waters

Luxury hotel with free parking, 8-minute walk to Sunshine Coast University Hospital
Guests of Mercure Sunshine Coast Kawana Waters enjoy access to free WiFi in public areas, meeting rooms, and conference space. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a business center, express check-in, and express check-out.
LED TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Refrigerators, free newspapers, and free local calls are also available. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 15 to 29 for adults and AUD 5 to 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Cribs/infant beds are available for AUD 10.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately AUD 15 to 29 for adults, and AUD 5 to 19 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.
Property Registration Number 25621752654

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Best Western Plus Oceanside Kawana Hotel Birtinya
Best Western Plus Lake Kawana Hotel Birtinya
Best Western Plus Oceanside Kawana Birtinya
Best Western Plus Oceanside Kawana
Best Western Plus Lake Kawana Birtinya
Best Western Plus Lake Kawana
Best Western Plus Lake Kawana Hotel
Mercure Sunshine Coast Kawana Waters Hotel
Mercure Sunshine Coast Kawana Waters Birtinya
Mercure Sunshine Coast Kawana Waters Hotel Birtinya

Frequently asked questions

Is a free cancellation option available at Mercure Sunshine Coast Kawana Waters?

Mercure Sunshine Coast Kawana Waters provides free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Sunshine Coast Kawana Waters?

As of Feb 10, 2026, prices found for a 1-night stay for 2 adults at Mercure Sunshine Coast Kawana Waters on Feb 15, 2026 start from $96.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Mercure Sunshine Coast Kawana Waters?

This hotel is situated in Birtinya within a short 12-minute walk of NightQuarter. You'll also find Sunshine Coast Stadium and Currimundi Lake within a short drive.

Will I be able to park at Mercure Sunshine Coast Kawana Waters?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Mercure Sunshine Coast Kawana Waters include a casino?

No, Mercure Sunshine Coast Kawana Waters doesn't have a casino.

Will I find an indoor pool at Mercure Sunshine Coast Kawana Waters?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Mercure Sunshine Coast Kawana Waters?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and private dining.

Are there hot tubs at Mercure Sunshine Coast Kawana Waters?

No, there isn't a spa tub at this hotel.

Does Mercure Sunshine Coast Kawana Waters have a restaurant that serves breakfast?

Yes, Mercure Sunshine Coast Kawana Waters serves a full breakfast each morning for a surcharge from its restaurant.

Will Mercure Sunshine Coast Kawana Waters allow pets to stay free of charge?

No, pets aren't allowed at Mercure Sunshine Coast Kawana Waters though service animals are welcome.

Are there connecting rooms at Mercure Sunshine Coast Kawana Waters?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Mercure Sunshine Coast Kawana Waters?

The closest major airport to Mercure Sunshine Coast Kawana Waters is Maroochydore, QLD (MCY-Sunshine Coast), which is 13.8 mi away (21 minutes by car).

Can I book a room with a balcony at Mercure Sunshine Coast Kawana Waters?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake or city views.

Mercure Sunshine Coast Kawana Waters Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 525 out of 1005 reviews
Rating 8 - Good. 315 out of 1005 reviews
Rating 6 - Okay. 99 out of 1005 reviews
Rating 4 - Poor. 45 out of 1005 reviews
Rating 2 - Terrible. 21 out of 1005 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Sean

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is fine, but it is just a hotel, the pictures of playgrounds, BBQs and ping pong tables in the listing are not part of the property and are all found a walk away from the property in public parklands, something to be aware of if you're booking as a family thinking these are ammenities on site, maintained by the hotel, and exclusive for guest use. When there are a lot of properties across the Sunshine Coast that do offer ammenities like this it made this listing feel a bit deceptive.
Stayed 1 night in Nov 2025

6/10 Okay

Kerrilee, Hervey Bay

The room was very dirty,
Stayed 1 night in Nov 2025

8/10 Good

Shaun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

2/10 Terrible

Michele

Disliked: Cleanliness, amenities, property conditions & facilities
Room - black mold all over ceiling in sleeping area. Single bed had suspect marks along side of ensemble possibly mold. No handsoap at the basin. No shampoo in the shower. This place was really good 2 yrs ago. Disgusting complained to staff, unable to offer me another room as she said they were fully booked. I asked to speak to management and she said they wouldn’t do anything more. She took photos of ceiling and said she would report to management. Imagine my surprise at hearing nothing from management today. I phone around 3pm snd was told he the manager had gone home. This is possibly the root cause of the problem. I have requested a full refund; I have photos of black mold on ceiling as well. This is a health risk and I most certainly expected to hear from someone in management. I am very disappointed and now very angry at spending my hard earn cash in such a filthy and poorly run establishment. To allow their rooms to be let to unsuspecting public is a travesty. I am happy to provide medical papers on the effects of inhaling black mold over 12 hrs. I spoke to the duty manager this morning on departure, he took notes, told me he could do nothing. Have me the managers email. Just not good enough. Surely this was passed on to the manager after it was reported to two staff. Do not stay in this establishment!!! I await contact from management
Black mold on ceiling of room 118
Stayed 1 night in Nov 2025

10/10 Excellent

Monique

Stayed 2 nights in Oct 2025

10/10 Excellent

Daniel

Stayed 1 night in Nov 2025

10/10 Excellent

Garry

Business traveler
Liked: Cleanliness, staff & service, amenities
Quick Check in, good service spotless rooms
Stayed 3 nights in Oct 2025

10/10 Excellent

Lynda

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
I booked two rooms for friends who had a family member undergoing surgery at SCUH. Contact with the hotel was smooth and very flexible. The late check in was not a problem and they found the. Beds very comfortable. Thank you very much. Would highly recommend
Stayed 1 night in Nov 2025

8/10 Good

Lynne

Traveled with family
Liked: Cleanliness, property conditions & facilities
Friendly reception staff that gave a warm welcome. Room was clean and spacious.
Stayed 1 night in Nov 2025

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front reception staff very welcoming and helpful.
Stayed 1 night in Oct 2025

6/10 Okay

Fiona

Liked: Staff & service
Disliked: Amenities
Was missing my TV remote on arrival. I couldn’t visit the bar area and I couldn’t eat in restaurant for dinner a function was on that night. You could hear doors bang when people left there room.
Stayed 1 night in Oct 2025

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Oct 2025

4/10 Poor

Flavia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room appeared not to have been properly cleaned. There was dirt—and what looked to be black mould—in the window sill, there was dust in the bed head, and dirt spots in the toilet floor. Took photos, went to the reception and showed the photos to them. They offered to come upstairs and wipe it clean, but by then I had lost confidence in the property. This is what the dirt I could see, imagine what I couldn’t see. I asked for a refund, which was promptly actioned. I have zero complaints about the reception staff; they were efficient and professional. My issue is with the cleanliness and care of the room. For the rate we pay, the least I expect is a clean room. Especially if that was really black mould, that’s dangerous. Very disappointing.
Window sill behind the curtains
Window sill behind the curtains
Dust in the window sill
Bathroom floor
Stayed 1 night in Oct 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Coleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location especially for SCUH. Stafg were very friendly and check in/out was easy. Car park was tight but was able to find a park. Would recommend and I would stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Lesleigh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed all the meals, and particularly enjoyed the salmon I had for the evening meal. Because I was going in for surgery, nearby, I was given a time deadline and the staff happily obliged giving me very personal and supportive service. I will definitely return and recommend this hotel to my friends. Thank you.. everyone!
Stayed 2 nights in Oct 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service, room comfort

Pleasant hotel suitable for short stays

Breakfast was from an a la carte menu with minimal options, albeit pleasant. Eggs were overcooked. Restaurant for dinner was good. Room was comfortable. Staff were very pleasant. Convenient to the Sunshine Coast University Private Hospital, within walking distance. Parking was undercover.
Breakfast menu
Eggs Benedict
Bathroom
King bec
Stayed 1 night in Oct 2025

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, amenities
No pool and no room service like lunch and snacks
Stayed 2 nights in Oct 2025

6/10 Okay

Gayle

Disliked: Cleanliness, property conditions & facilities, room comfort
Put i a diabled room. Water leaked all acroos the floor had to get in extra towels in so we didnt slip. Very awful. Not worthe the money we paid...
Stayed 1 night in Oct 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative for my stay was the size and weight of the room service meal plates. I was on my own at the sunny coast for a neurosurgeon appointment having severe back pain and the weight of the plates individually and especially all together on the tray were far too heavy to lift and manoeuvre. The meals were delicious.
Stayed 1 night in Oct 2025

4/10 Poor

Erin

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Poor
Stayed 1 night in Sep 2025

10/10 Excellent

Priyesh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and comfortable at a good price
Stayed 1 night in Oct 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice n clean.staff very helpful.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to get to everything
Stayed 3 nights in Oct 2025

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service
Very basic room, perfect just for a base
Stayed 3 nights in Oct 2025

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