Quality Inn Airport - Southeast

My wife and I were staying here for the NASCAR race in Talladega and reserved the room several weeks ago, before we even got there they had ran our credit card and it came back declined on our confirmation papers it clearly states PAY AT CHECKIN. they didnt even call us to verify if we wanted to change cards instead they claimed that they were sold out and that our reservation had been cancelled. I was a former GM of a choice hotel property and informed them that they are supposed to call and verify with the guest if they want to change cards. Plus they didnt enter our choice privileges information to get credit for the stay and when asked about if they could add our rewards number they said that was impossible which is complete BS. Luckily I am still friends with an Area Director at choice hotels who is going to be in contact with this property.. Dont waste your money with this property

Booked this hotel online because of the rate. Got my confirmation number reminder again the night before. We drove 10+ hours to this hotel to be told they cancelled our reservation because there was an issue with the card on file. We arrived at 4pm check in started at 3pm and they claimed all rooms were booked. We were changing cards when we checked in due to an emergency that we needed the other card for. They claimed it was because of the 24-hr cancellation period. I have never had any issues with using a card to hold a room before and paying different at check in or pay cash. My reservation even said pay at check in!! This was the worst ever!!! And we were not the only ones they did this too. I feel they ran everyone's cards and if it was just a card to hold the room they cancelled the reservation because they didn't realize it was a NASCAR race weekend and had lower rates then most hotels so they wanted to charge more. Which they did!! said we had the same rate but when we checked out it was MORE!!! LIES!!! the staff was rude and ignored anyone who came to the desk unless you made a ton of noise. Also the "hot" breakfast was cold it had to be warmed up to be "hot" Location was nice the room was ok.. muggy and lots of noise from thin walls, and the shower was awful. And if you wanted to use your choice member number forget they wouldn't add it on said its not possible!! NEVER AGAIN will i use this hotel!!!!!! I would have rather paid the extra money and got better service this this place. We even asked for a couple extra towels and they said they were all out. Also The beds were sooo small you couldn't really even sleep.. There were also a lot of flys in our room. Finding this hotel was hard as well all that could be seen was a tiny little sign on the side of the road.

My husband and I checked in and went to our room. I had been in the room 3 minutes when I noticed black spots on the bed. Then they moved and I realized they were fleas. I called down to the front desk and she apologized and said she would move us to another room. Before we were out the door I looked down and my feet and ankles were covered with 100's of fleas. The next room my husband went in first and there were 2 roaches running across the floor. We tried to change hotels but due to the NASCAR race there were no rooms at any hotel close. We decided to try one more room. The front desk attendant even went to check the room herself first. At first the room seemed better. I jumped in the shower to de flea and crawled in bed. About midnight we went to adjust the a/c and there was a huge roach on the dials. We had no choice but to try to get our 6 hours of sleep then get out. It was disgusting. Never again.

I booked two days in advance( 4th Oct. 2017) this Hotel, I called at the hotel number (205 956 4100 ) and a madam said " yes your coupon is valid, don't worry, it will be accepted at the check in". Well, two days after (6th Oct 2017) at 10:00pm when I arrived the coupon has been refused at the desk. Well I think this is not a clear and honest behavior. Reservation number GP-CXT65491

We had stayed here a few years ago, but I didn't realize it till we arrived & I remembered the neat view from the hillside location . We had earned a free night from Choice Hotels, and I usually do Not like staying at hotels with door access directly to outside. But this was safe-feeling. Also clean, and I'm picky. Very good free breakfast. Comfortable bed. Good for a reasonable place when you just need a clean place to sleep right off I-20. The neighborhood is decent, Starbuck's nearby (one exit away).

Had a great view and a small pool, which I prefer. Room was comfy, but I could hear my neighbor on the phone. Every word. The breakfast that was included could have been better. Not sure what the eggs were made from. No real complaints. It suited our needs.

We got the room at a discount which was helpful. Room was large and clean. Everything seemed to be ok in that regard. Walls were thin which doesnt bode well for light sleepers with babies next door. Bed was pretty comphy if not for the dip in the middle. Comphy pillows. Breakfast was standard hotel fare. For the price and location it was suitable. We made the best of it :)

Very pleasant staff, both morning and night. Our breakfast was the best I've had at a Quality Inn - so much good food, including the very delicious sausage gravy. With real sausage! Our room was 2nd floor facing the city and the view is excellent. We enjoyed it almost as much as our comfortable bed. Had a great night's sleep, charged up to explore the area. Thanks, QI!

The address is a little misleading-it says here Grants Mill Rd. but my confirmation page actually gives the address as 3910 Kilgore Memorial Drive in Irondale. It right off the I-20 East bound at the top of the hill. Nice room with a nice view and would definitely stay again when in the area. Nice breakfast area and close to many other restaurants. I went to Ezells Catfish at the bottom of the hill and take a left and it was AWESOME! Also close to Olive Garden and others-McD, Waffle House, Arbys, etc.