Mercure Wolverhampton Goldthorn Hotel3.0 out of 5.0
Recent guest reviews
I was really disappointed in the stay here, staff very inattentive. Heating not working in room so cold when we arrived, a tatty oil filled electric radiator was put in we could not move it around as wheels were broken.
Excellent trip to Wolverhampton/Birmingham to see Mama Mia. Hotel , room, staff very good. Food served quickly not self service, large portions, good quality. Show exceptional and coach/driver very helpful. All in all for the price one of National Holidays better ones. Would recommend it.
This hotel was a great disappointment, tired, dirty, poor service, noisy and not well maintained. The hotel is not purpose built. It’s a series of buildings, seemingly randomly joined together. Lots of stairs ( no lift) narrow, dark corridors. It would be a nightmare for anybody who us not fully able bodied. It’s very noisy, the plumbing groans and rattles all night, the heating is inadequate, the walls between rooms are paper thin and the noise from the surrounding area is constant. I would not recommend staying here.
Recently went with friends for afternoon tea. We spent a lovely afternoon - delicious food, plenty of tea and coffee and friendly, courteous staff. What more could you want. Would definitely recommend.
I stayed here en route up North to break the journey. I had my reservations about the place as I'd stayed at another Mercure hotel last year which also wasn't that great. I'm not a fussy person to be fair and I was only staying the one night so thought "Give it a go." My experience wasn't as bad as others - reception was friendly and plenty of parking. The hotel is tired all round - common areas, floorboards creaking, doors banging and the rooms in need of upgrading. My radiator didn't work (had a maintenance sticker on it saying it didn't so someone knew about it) and the room was very cold. The small oil filled radiator did eventually take the chill off at about 4am! The bathroom was ok and the shower good. Breakfast was ok to be fair and the staff friendly. At this stage (and according to the manager's responses elsewhere on reviews) the hotel is undergoing an upgrade......it needs it!
Here's a brief list of items that made the stay horrible: 1. at the reception I received 1 key to open the door to the "Business Centre" building, 1 code to open the keylock to the hallway and 1 keycard to open the room. 2. Bathroom: lever of the tap was missing. 3. Dinner: steak was not fresh and not cooked right. I ordered medium done, it was fully done. It looked like the meat just came out of the fridge, it had a strange structure and no taste to it. Vegetables were not fresh and not well prepared. 4. Wine: we asked for a wine list, which we got. We picked wine from the list, then the manager came back with 3 bottles of wine that were not on the list, saying that this was all the wine that he had! Then why come up with the wine list? 5. Coffee: I ordered a cappuccino after dinner, but got something that was more a macchiato with too much milk or not enough coffee. 6. Breakfast the next morning: coffee tasted like tea, but we kind of expected it already. Croissants were not fresh, but dry and hard like they just came out of the fridge. Nothing at the continental breakfast seemed to be fresh, meats, cheese etc. My colleague had eggs benedict that was put on too cold and, because of that, wet ham. All together, this was my worst experience ever! We paid 92 pounds for the room and breakfast and another 60 pounds for dinner, where we stayed in the Hilton Garden Inn in Sunderland the other day, where we paid 70 pounds for the room and breakfast and 30 for dinner and the experience was great. So, we overpaid, had a very bad experience and we will never come back here again.
This hotel looks very tried from the outset. The reception is very modern and so is the dining room. I checked in quite late on both occasions staying in room 105 (I think), this room is very tired and the bathroom is small. The room itself is positioned at the top of the creaky stairway, i heard the other guests ambling up to bed at 2am and then banging the door as they came through it and then at 6am when they were leaving. It is ok for short stay however It wont be my first choice in the future.
Stayed with my husband over Christmas. The hotel is tired and run down when you get above the ground floor. The initial room had broken mirrors, beds, tiles and lamps. We were moved to a new room after the first cold shower of the stay. The new room didn't have broken mirrors, but was equipped with two single beds zipped together rather than a double and was a downgrade on our initial booking. The rooms were furnace hot and there was no way to control this other than have the staff turn the heating off all together. The shower water was still cold and half the plug sockets in the room didn't work. The swimming pool was also out of order. Honestly not what I expect from the Mecure brand. However the staff were very helpful and polite and, on making a formal complaint to the area manager, 75% of the cost of the stay has been refunded.
We stayed at this hotel as part of a weekend coach trip. We were checked in quickly and given a room in the main building. The twin room was clean, well presented and warm. The bathroom was quite large with lovely fluffy white towels. We enjoyed the evening meal and had plenty of choice on the menu. The service was great and the staff throughout the hotel very pleasant and helpful. Breakfast was varied and plentiful and again with good service. The only criticism was the bar prices, which were a bit steep but perhaps the norm for this sort of stopover. A big thank you to all the staff for a very pleasant stay.
Stayed with my partner at this hotel and like the previous reviewer, really can not understand the views of people who have marked down this hotel. Yes the building needs a little TLC in places but, the friendliness of the staff and the quality of the food, more than makes up for this. From the outset, staff were welcoming and attentive. From the reception staff, to last nights meal where we had the pleasure of meeting Emma who served us at the bar, Lisa who made us laugh all night, as she served us our dinner, which was fantastically cooked by the Chef Matthew, Also the lady who served our delicious breakfast was lovely. The rooms are spacious and very clean. We also visited the pool, steam room and sauna, which was part of this hotel and was just an added bonus. We can not praise this hotel enough and the staff who work here. We will definitely be returning.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Mercure Wolverhampton Goldthorn Hotel is located within a mile (2 km) of Wolverhampton Civic Hall and Wolverhampton Art Gallery. This 74-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. It's in central Wolverhampton and also close to University of Wolverhampton and Wolverhampton Grand Theatre.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, breakfast is served for a fee each morning.
The 74 rooms are air-conditioned and have an array of amenities, including coffee makers, safes, and phones. Plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Hair dryers and desks are also standard.
Guests of Mercure Wolverhampton Goldthorn Hotel have access to an indoor pool, a health club, and a sauna. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 6 meeting rooms, and conference space.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 744 reviews