Mercure Wolverhampton Goldthorn Hotel3.0 out of 5.0
Recent guest reviews
Every year we gather at the hotel for a meal after the Remembrance Sunday service in our local church. As in previous years, this year we had a superb three course meal served by very attentive staff who catered for our individual requirements efficiently and politely. Our afternoon was faultless with excellent food and brilliant service.
Very friendly staff. A very vomfortable clean and well maintained room. Both breakfasts and evening bar meals tasty with plenty of choice. 10-15 min walk from tthe city ceentre but on a main bus route.
The Manager & staff were efficient & friendly (especially the night staff (sorry I don't know your name!... who came to my rescue at 4am with supplies and a jug of iced water!) My husband ate breakfast in the hotel which he said was very good. But I am afraid the hotel is in dire need of renovation, improvement and TLC.The outside of the building is in poor condition. 2 dead flys on the bedroom carpet on arrival, broken plugs, dirty doors, dirty carpet, stained & ripped bath mat, old/worn rough towels, broken window catches, dirty curtains, towel rail not screwed to the wall. We booked the hotel based on using the pool and spa facilities which quite frankly looked like a health hazard! The windows dripping with water, ceiling tiles broken and hanging down & looked as though the place had been deserted & it was dirty, the most uninviting spa/pool area we have ever seen, we couldn't get out quick enough. Very disappointing for a Mercure hotel & will not be going back.
It was a very good price and once you get up to the room you can tell why. A warm welcome at reception and most of the staff were friendly. The room was quite tatty and there was lots of road noise. The bar and restaurant were quite expensive. Would I stay again !!!!!! NO.
Have stayed here twice and have found the staff lovely, friendly and helpful. Very quiet and laidback atmosphere and felt very safe for a single traveller. Only downside was the location for me personally as I do not like to eat in restaurants alone and it was remote. I did get an excellent Chinese delivered though and was provided with a plate, cutlery and wine glass by reception.
I have booked 12 rooms in bulk due to a function we have at near by place. The hotel reception staff were very friendly and helpful. They understood our requirements and booked all room as per our requirement. The check-in and check-out was very quick. All rooms were very clean and comfortable.
Good, basic budget Hotel, good parking with CCTV surveillance. Checking in even though I was early was great, checking out similarly good. Staff all very friendly and helpful. Self service breakfast so great for all with great appetites.
I arrived for a 3 night stay. Check in was good. After ringing yo check if there was an iron in the room, one was put in my room for me. I was allocated a room on the second floor. This hotel has no lifts, the staircases are dated and worn and no assistance was offered with my luggage. I got to me room, which again was dated. In there is a chair, dresser, wardrobe, bathroom and bed. The bathroom needs a lot of work. A shower that you can't adjust the height on as if you do you loose all water pressure and heat, no running cold water in the sink which I reported twice and nothing appeared to be done about it and although towels were refreshed daily, toiletries and cups weren't. The bed is hard but it depends what you like. Windows appear to be single glazed and probed over a roofed area that became noisy later on into the night. The noise in the room was horrendous. First night I was woken at least four times with banging of doors, noises that appeared to be people falling into walls and the creaking of floorboards in the corridor. The second and third night did not improve much either. However from trekking up the four flights of stairs for three days, this appears to be something consistent through the hotel. I used the gym twice. The equipment is run down, needs maintenance. It is very crammed. I didn't use the swimming pool as it didn't look appealing to me. I had breakfast one morning. Selection on buffet is pretty poor. Didn't order cooked as didn't have time. This hotel needs a damn good refurbishment. For a brand such as Mecure I expect more. Reception has a modern feel, the rest of the hotel not so much.
I stayed for 2 nights recently and room was just adequate. It was towards the penn road and really noisy due to traffic. In mornings, i got up at 5 am due to noise. The mattress were worn out. Shower space was miniscule The design of the room was weird. Breakfast felt like left overs, and utensils were not clean.
We stayed here for a meeting that was happening in another hotel which we couldn't get a room at. The outside looked a bit shabby but the reception looked ok. The staff are friendly enough but looked bored and like they couldn't be bothered. The corridors are like something from faulty towers, worn old carpets and it smelt like an old museum. My room was a good size with a dressing table, wardrobe and kettle. There is no iron which was no good as I couldn't iron my clothes and had to try and straighten my top! The bathroom was a bit dated and not cleaned properly, hair and old shampoo stuck on the bath. The tiles were loose and old. The bed was rock hard. One radiator wouldn't turn off and it was on full so it was so so hot. The single glazed windows barely opened but there was gusts coming in anyway. The floor boards are all creaky and all I heard was people walking above stamping and slamming doors, floorboards creaking we hardly got any sleep. My colleague had the same problem in her room. I was opposite a door on the roof which must have been the kitchens as all I could hear was plates and cutlery clashing until late. The dining area had as much atmosphere as a morgue . The staff said there was a 10 minute wait for food and looked desperate for us not to come in. We waited half an hour for food, staff were very slow. We saw a couple of people return food and even walked out which was worrying. We had meatballs and pasta which was pretty bland. We then had fudge cake which was nice. It wasn't cheap at £16.95 a course!! No music or anything it was so awkward. Breakfast was better and we enjoyed that but they did forget some of our food. We were glad to get out. I'd advise you find a better hotel.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 711 reviews