The room and staff were excellent. Would definitely stay again. Pool and hot tub were great.
Very hard to find, even with gps. Room needed to be vacuumed. Stingy with towel allotment. Gave me a handicapped room without prior notice.
Friendlness of staff. Nice and peaceful. Rooms clean
It was average. Thankfully, the bed was comfortable.
Very good rate in a season when rates are very high and there is little vacancy.
Odor when you enter the room, lot of stains on bed cover, bathroom door didn’t fit , big spider in bathroom
Hotel room was clean. However, no extra blankets,pilllows available in the room. No hair conditioner provided. Towels were minimal and scratchy.
Nice hotel, would stay again. Kid friendly............................They liked the indoor pool
The hotel had the wrong charging code, so check in took longer than necessary.
When I checked in, the night desk clerk nice. All other employees would not talk. The room was clean. However the mattress was worn and you sink into it and roll to the center of the bed. The breakfast was not worth getting up for. Cheap over processed carbs, canned sausage gravy, and I'm sure the egg parties want real. Would like to see more real food: fruits, veggies, fresh scrabbled or hard boiled eggs, and bacon or sausage.
The room and service were fine. Easy to connect to the internet. Breakfast was better than anticipated. Nice to have a fridge and microwave. It wasn't easy to lug all my luggage and extras up and down a flight of stairs or to have to make the round trip just to get ice.
You get what you pay for. We went there for spring break staycation. The rates were decent but the hotel is a little run down. Do not go looking for luxury. The shower was less than desirable, luckily the kids loved the pool and hot tub. The continental breakfast was better than expected. We would go again just for the price, pool and breakfast.
room was nice, but no privacy for the vanity and sink, everyone could watch what others were doing to get dressed and things like that.
Friendly service, lots of nice extra little touches. Rooms are worn but nicely maintained, decor is updated. Owner obviously cares, better than average for the price.
We picked this hotel and location because all the well reviewed hotels in Grand Rapids were booked. This hotel was clean, compfy and had a decent breakfast. We would stay again :)
The room was clean and our stay went fine. We did not have high expectations for this hotel but it was just like an average stay at the average place. We were only there for the two nights, and had to get a cot for an extra person. They charged an extra twenty dollars but I did not get a receipt. They said they couldn't swipe the credit card two times so I had to get cash for this.
Hotel breakfast was very poor quality. Circuit breaker went out both days waited to use toaster and microwave. On Monday morning we were told they were out of bagels and yogurt and other selection very slim. Bath towels thin and like sandpaper!
There were thousands of dead ants on the bathroom floor, along the wall and in the corners. They also stopped breakfast at 9:00 in the morning. Who ever heard of breakfast over at 9 AM. I think the owners are playing it cheap, by stopping breakfast so early in the morning. I'm used to better, so better is what I will book the next time.
Great location, close to restaurants and expressway. Made the trip home after Labor Day Weekend easier. Reasonably quiet and reasonably priced. Appreciated the coupon discount at Applebee's.
The hotel staff was great. The only complaint would be that the pillows in the rooms were actually too big/thick. It was a little hard to get comfortable at first.
Within a short walk of Katke Golf Course, Super 8 by Wyndham Big Rapids is within a mile (2 km) of Ferris State University. Each of the 52 rooms at this hotel includes a refrigerator, a microwave, and a coffee maker.
All 52 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers. Free local calls and desks are other standard amenities.
Guests of Super 8 by Wyndham Big Rapids enjoy access to free WiFi in public areas, a business center, and coffee in a common area. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This hotel also has laundry facilities.
The room and staff were excellent. Would definitely stay again. Pool and hot tub were great.
Very hard to find, even with gps. Room needed to be vacuumed. Stingy with towel allotment. Gave me a handicapped room without prior notice.
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our room. We hope to someday have another opportunity to host your stay.
Friendlness of staff. Nice and peaceful. Rooms clean
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!
It was average. Thankfully, the bed was comfortable.
Thank you for your valuable opinion regarding our bed. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
Very good rate in a season when rates are very high and there is little vacancy.
We can't thank you enough for sharing your feedback with regards to our rate. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
Odor when you enter the room, lot of stains on bed cover, bathroom door didn’t fit , big spider in bathroom
On behalf of our entire staff, we thank you for your business and for your comments regarding our bed and room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
Hotel room was clean. However, no extra blankets,pilllows available in the room. No hair conditioner provided. Towels were minimal and scratchy.
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
Nice hotel, would stay again. Kid friendly............................They liked the indoor pool
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
The hotel had the wrong charging code, so check in took longer than necessary.
We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
When I checked in, the night desk clerk nice. All other employees would not talk. The room was clean. However the mattress was worn and you sink into it and roll to the center of the bed. The breakfast was not worth getting up for. Cheap over processed carbs, canned sausage gravy, and I'm sure the egg parties want real. Would like to see more real food: fruits, veggies, fresh scrabbled or hard boiled eggs, and bacon or sausage.
Hi Vin, We appreciate all guest feedback. We apologize that we did not provide you with a satisfactory stay. We will be looking at each area you mentioned in your review and work to make the necessary corrections.
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!