The staff's courtesy was excellent. Unfortunately, neither of the 2 window remotes worked therefore our room was dark. The staff sent someone to our room the next day but it was found that new window fixtures had to be purchased. A big part of our stay in a hotel is the morning light spraying the room. Something small but huge to us. We would stay at a Hampton in again.
A couple of the tv stations channels 5 and 6 did not work and they were local. I would of been nice for them to work.
Stayed for a visit to my godson at Ferris State. Conveniently located, very clean, staff was friendly and took the extra effort to locate my Hilton rewards member number. Breakfast was busy but the staff did a great job talking to guest and letting them know when fresh food would be out.
Hotel was exactly like photos. Hotel staff was very friendly and accommodating. Breakfast ok, your typical free hotel breakfast. Had a nice stay.
Nice staff, good breakfast. We stayed here 3 weeks before this visit and we thought the rooms on the top floor were nicer than the rooms on the 2nd floor, for some reason. Maybe slightly cleaner. I left my glasses there on the previous visit and they had them for me when I came back 3 weeks later. Staff was very nice. Comfortable beds.
Didn’t have the right room we reserved - reserved a king bed sofa room, they only had two queen bed room. Very disappointed.
Very clean, comfortable beds, very friendly staff and nice breakfast. We will be staying here again in 3 weeks.
New Hotel , great hotel staff, friendly and good breakfast
The staff was great and very friendly! The rooms were really nice and the breakfast area was also very nice.
There was rarely someon at the desk...nice facility, clean, convenient location for hockey at Ferris
Located within a mile (2 km) of Katke Golf Course, Hampton Inn Big Rapids is within 3 miles (5 km) of Ferris State University. This 93-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. Located centrally in Big Rapids, it's connected to a shopping center and also close to Card Wildlife Education Center and Robert L. Ewigleben Ice Arena.
Free on-the-go breakfast is served each morning from 6:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
All 93 air-conditioned rooms provide microwaves, refrigerators, and dishwashers. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and laptop-compatible safes are also standard.
Built in 2017, the brand new Hampton Inn Big Rapids offers an indoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.
The staff's courtesy was excellent. Unfortunately, neither of the 2 window remotes worked therefore our room was dark. The staff sent someone to our room the next day but it was found that new window fixtures had to be purchased. A big part of our stay in a hotel is the morning light spraying the room. Something small but huge to us. We would stay at a Hampton in again.
A couple of the tv stations channels 5 and 6 did not work and they were local. I would of been nice for them to work.
Thank you for the feedback, we do appreciate this. We do apologize for the inconvenience that these local channels were not working during your stay.
Stayed for a visit to my godson at Ferris State. Conveniently located, very clean, staff was friendly and took the extra effort to locate my Hilton rewards member number. Breakfast was busy but the staff did a great job talking to guest and letting them know when fresh food would be out.
Thank you for the feedback. We are glad to see that you enjoyed your stay.
Thank you for staying with us. We appreciate your feedback.
Hotel was exactly like photos. Hotel staff was very friendly and accommodating. Breakfast ok, your typical free hotel breakfast. Had a nice stay.
Thank you for staying with us. We appreciate your feedback.
Nice staff, good breakfast. We stayed here 3 weeks before this visit and we thought the rooms on the top floor were nicer than the rooms on the 2nd floor, for some reason. Maybe slightly cleaner. I left my glasses there on the previous visit and they had them for me when I came back 3 weeks later. Staff was very nice. Comfortable beds.
Thank you for staying with us. We appreciate your feedback!
Didn’t have the right room we reserved - reserved a king bed sofa room, they only had two queen bed room. Very disappointed.
Thank you for staying with us. We appreciate your feedback.
Very clean, comfortable beds, very friendly staff and nice breakfast. We will be staying here again in 3 weeks.
Thank you for staying with us. We appreciate your feedback!
New Hotel , great hotel staff, friendly and good breakfast
Thank you for staying with us. We appreciate your feedback! Have a good day.
I am sorry you had problems with the remote blinds. If all they need is a charge we can do that. Anything more complicated and they have to be sent out. We only have them in the handicap rooms so another option would be a regular room if that works for you. Take care.