Hotels with Suites in Big Rapids

"A hotel should not book rooms that are not fully ready to be used. There was no closet. No closet bar, no hangers. No hairdryer. No laundry bag. No exhaust fan cover in the bathroom. There was no counter to place toiletries on the sink while getting ready. The tiles in the shower near the drain stuck to my foot when I stepped on it and came off of the floor when I moved. And when we complained, we were informed that the hotel was under renovation and not all rooms had been everything guests needed. That doesn’t seem acceptable. The staff was helpfulc courteous and kind. The breakfast was good. We felt safe, just not comfortable. We didn’t feel like we got the amenities you normally get at a holiday inn, "

"Excellent service"

"The person who checked me in was very nice and helpful. the person who checked me out not so much. The room was swept and clean. The beds were made. the sheets were clean, but I don't know they had been changed. The covers had an odor to them from the middle down to the foot or at least the top cover did. Again, not sure they were changed so I sprayed Lysol on the beds. The shampoo & conditioner and lotion were like I had never seen, very stylish but empty. All towels & washcloths and hand towels were clean and a plenty. We had a long trip, and still had more travel so I didn't bother to call the front desk."