Big Island Vacation Packages

Check-in online was quick and easy and made check-in on arrival super quick. Every staff member we encountered said "hi", every one, every time. Our room was clean and comfortable. There was a little noise from the hallway now and again, but not bad. The place is old. I can remember staying here many years ago when it had a different name. There are some funky odors in the hallways. I don't know what the deal is with confusion over the pool. It is on the road side of the hotel. It is on the first floor (1 floor lower than the lobby) and in the middle of the hall. Parking was a little cramped for a full sized truck, but several of us made it work. All in all a decent place to stay. If the hallway smell had been in the room, it would have been a no go for me, but it made for a fine overnight. Especially with the proximity to Spirit Mountain. Our room was much cleaner than the last Villa we stayed at!

This is a gorgeous property. It always feels like a privelege to stay there. We have the disadvantage of having stayed here when it was a B&B, so we miss the personal touch - the greeting, the ad hoc history lesson, the breakfast service, etc. Even given that it is now "boutique hotel" we were disappointed that the coffee creamer was empty, the coffee wasn't made when we came down in the morning, and the assortment of "pastries" were Speedway-quality muffins and scones that seemed like they may have been frozen and thawed. The biggest issue was that the property may have sent out the access codes promptly at 3PM, but it went to the expediapartnercentral e-mail address, so I had to call and have them send the codes directly to my own e-mail address. The information from the original e-mail was not forwarded to us until the next DAY, which obviously wa of no use at all.

It was a great historic place to stay! I loved it!

The property was not maintained on the outside of the mansion. The grounds were unkempt. The front looks nice from a distance but needs repairs, paint and landscaping was awful. Talked with two other guests who were moved to the carriage house because of a mix up in reservations. Carriage house did not meet their expectations. Would not have Orbitz recommended this property.

For starters, what a grand old house. The attention to details is a bit lacking for instance, the hair on the hardwood floor by the radiators, the dust on the bar fridge and ceiling fan. Topping it off was the 2 wet face clothes in the shower which was covered in hair along with the razor left for the next guest!!! Other than that the bed was comfortable, and the sheets were clean.....I think!!