Ben Lomond Hilton Hotels

"The property was stunning, and you felt very cared for. The decor was beautiful and comfortable. This was one of the best hotels I’ve ever stayed at. The only thing I did not like was that you could not use the spa even though you were a guest in the hotel. You had to pay a day spa fee or get a service. You should be able to use the steam room and sauna as a guest of the hotel."

"This is such a cute sprawling hotel with multiple buildings in a small complex of buildings! Surrounding the pool and courtyard. The rooms aren't very luxurious but they're comfortable for a family vacation. The front desk was a friendly well oiled machine! The restaurant is a good size to allow for plenty of room. There is nice inside dining options. They hit you with an auto-gratuity for parties of 6 or more... in a hotel? That's obnoxious and not really appropriate given it's not a place people go unless they're staying at the hotel most of the time. How embarrassingly tacky for a Hilton brand to allow that! "

"I was not able to stay for my reservation. I did not know there was going to be $125 security deposit, Expedia site did not mention a security deposit. I assumed since my room was paid for up front, that was all that was needed. I told the young man at the front desk i did not have the money for the deposit, and that i did not know there was going to be one since i paid for the room up front. I had a 6am flight Monday morning and would be checked out by 430 am or 5. They would not give me the room without the deposit. I ended up sleeping (kind of) in the airport till my flight left at 6 am."