Value for money ,good staff
This property is most definitely NOT a 4 star hotel they claim to be. I wouldn't give it 3 stars either. 1. The room was not ig good shape. There where tiles in the bathroom that were chipped and one wasn't attached to the wall at all which made it unsafe. 2. The walls in both bathroom and the room looked like they had been patched multiple times 3. There was cigarette smell in the lobby as there where people constantly smoking outside 4. We didn't use the pool because every day there was someone smoking pot there. Again the smell was terrible. 5. There was someone partying in the room next to us all night. When I called the front desk, I was told there where no clean rooms to relocate us.
Everyone was friendly
Definitely not a four star hotel. Three would be a stretch. Parking charge was not declared at check in and was a surprise at check out. Very noisy. Walls are so thin you can clearly hear normal conversation from adjacent rooms.
Satisfied with the remodeled hotel interior and clean and friendly front staff
Good
Victor and Lynette and the entire staff bent over backward for me. My wife was having a surgical procedure, and when I left the hospital in the evening to return to the hotel, I had a bad fall that fractured my elbow, sprained my wrist, and whacked my knee.and a
To start, the whole place smells like air freshener. Makes you wonder if they’re covering up a bad smell. The club music right once you walk in is just too much. Half the place is being remodeled so there’s plastic everywhere. I understand some amenities being closed because of the virus, but if local restaurants can be open, can’t the hotel at least offer food that you can take back to your room? No booklet about the hotel in your room, the phone didn’t work, floors so dirty your feet turn brown. Overall I was very disappointed. Especially because I paid extra for a nicer room. Paying extra apparently gets you a nice view of the back lot and some trailers, where people go to smoke weed and throw trash on the ground.
Noisy heater. Defect bathtub faucet. Cleaning crew keep knocking on door.
Located in Ponderosa Park, The Domain Hotel is 1.7 mi (2.8 km) from Sunnyvale Heritage Park Museum and within a 15-minute drive of other popular attractions like Apple Campus. This 136-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a gym.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
Guests can expect to find free WiFi and 42-inch LCD TVs with cable channels and pay movies. Select Comfort beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and safes are other standard amenities. Housekeeping is available on request.
At The Domain Hotel, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 12 per day. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this boutique hotel include a spa tub, conference space, and a 24-hour business center.
Value for money ,good staff
This property is most definitely NOT a 4 star hotel they claim to be. I wouldn't give it 3 stars either. 1. The room was not ig good shape. There where tiles in the bathroom that were chipped and one wasn't attached to the wall at all which made it unsafe. 2. The walls in both bathroom and the room looked like they had been patched multiple times 3. There was cigarette smell in the lobby as there where people constantly smoking outside 4. We didn't use the pool because every day there was someone smoking pot there. Again the smell was terrible. 5. There was someone partying in the room next to us all night. When I called the front desk, I was told there where no clean rooms to relocate us.
I want to apologize for your stay experience Nikita and thank you for sharing your feedback so we can look into the issues you addressed to correct them. Thank you for staying with us and hopefully we get the opportunity to welcome you back in the future.
Everyone was friendly
Thank you Catherine!
Definitely not a four star hotel. Three would be a stretch. Parking charge was not declared at check in and was a surprise at check out. Very noisy. Walls are so thin you can clearly hear normal conversation from adjacent rooms.
Thank you for taking time to provide feedback about your stay. We are sorry that we may have fell short of your expectations. We apologize if we may of missed notifying you that parking is at an additional cost while grabbing your vehicle information at check in. It is also posted on Expedia's booking page. We hope to have you back on your next trip to Sunnyvale to reset your expectations of the property.
Satisfied with the remodeled hotel interior and clean and friendly front staff
Thank you for taking time to share your experience. We are ecstatic to hear you enjoyed your accommodations and your kind words will be shared with our front desk team. We hope to have you back on your next trip to Sunnyvale!
Thank you for taking time to share your experience with us. We are saddened to hear we may have missed the mark with your last stay. We hope to welcome you back on your next trip to Sunnyvale to reset your expectations and provide you with the wonderful experience that our guest have come to expect!
Good
Thank you.
Victor and Lynette and the entire staff bent over backward for me. My wife was having a surgical procedure, and when I left the hospital in the evening to return to the hotel, I had a bad fall that fractured my elbow, sprained my wrist, and whacked my knee.and a
So sorry to read about the poor circumstances for your stay, but I'm happy to read what a difference the staff made!
Thank you Ganesh.