Good
Victor and Lynette and the entire staff bent over backward for me. My wife was having a surgical procedure, and when I left the hospital in the evening to return to the hotel, I had a bad fall that fractured my elbow, sprained my wrist, and whacked my knee.and a
To start, the whole place smells like air freshener. Makes you wonder if they’re covering up a bad smell. The club music right once you walk in is just too much. Half the place is being remodeled so there’s plastic everywhere. I understand some amenities being closed because of the virus, but if local restaurants can be open, can’t the hotel at least offer food that you can take back to your room? No booklet about the hotel in your room, the phone didn’t work, floors so dirty your feet turn brown. Overall I was very disappointed. Especially because I paid extra for a nicer room. Paying extra apparently gets you a nice view of the back lot and some trailers, where people go to smoke weed and throw trash on the ground.
Noisy heater. Defect bathtub faucet. Cleaning crew keep knocking on door.
The property was fine. The front desk staff was very friendly, but did not advise of some basic things (like internet, where our room was).
Nice and clean and obviously renovated \ refurbished recently. The location is OK, kind of sketch. Staff were very friendly and customer service oriented. I prefer a slightly more luxurious place with better amennities, but the The Domain Hotel is one of the best values in the area IMO.
Older property. Clean. A little dark. Room service comes in take out containers.
Located in Ponderosa Park, The Domain Hotel is 1.7 mi (2.8 km) from Sunnyvale Heritage Park Museum and within a 10-minute drive of other popular attractions like Apple Campus. This 136-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
All 136 rooms feature refrigerators, coffee makers, and safes. Guests can expect to find free WiFi and 42-inch LCD TVs with cable channels and pay movies. Select Comfort beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Other amenities include phones, ironing boards, and desks.
At The Domain Hotel, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. Self parking is available for USD 12 per day. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this boutique hotel include free WiFi in public areas, conference space, and a 24-hour business center.
Good
Victor and Lynette and the entire staff bent over backward for me. My wife was having a surgical procedure, and when I left the hospital in the evening to return to the hotel, I had a bad fall that fractured my elbow, sprained my wrist, and whacked my knee.and a
So sorry to read about the poor circumstances for your stay, but I'm happy to read what a difference the staff made!
Thank you!
To start, the whole place smells like air freshener. Makes you wonder if they’re covering up a bad smell. The club music right once you walk in is just too much. Half the place is being remodeled so there’s plastic everywhere. I understand some amenities being closed because of the virus, but if local restaurants can be open, can’t the hotel at least offer food that you can take back to your room? No booklet about the hotel in your room, the phone didn’t work, floors so dirty your feet turn brown. Overall I was very disappointed. Especially because I paid extra for a nicer room. Paying extra apparently gets you a nice view of the back lot and some trailers, where people go to smoke weed and throw trash on the ground.
Hello Catherine, Thank you for your feedback and I am sorry you had a disappointing experience. We will take your input and share it with the team so we can find ways to improve the overall experience for all.
Thank you for the rating and for staying with us. Hopefully next time we can deliver a 5 out of 5 experience.
Please let us know if there is anything specific we can do to improve the experience for others. Thank you.
Noisy heater. Defect bathtub faucet. Cleaning crew keep knocking on door.
Please accept my apology for the issues that you experienced during your last stay with us. We will be looking into your issues and will find a resolution ASAP.
Thank you.