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Hotel New Otani Chang Fu Gong

4.5 out of 5.0

Recent guest reviews

We stayed here with a tour group and were delighted by how beautiful our room was. Particularly, the bathroom tub was beyond perfect after a long day of sightseeing. The only issue we ran into was that the air conditioning did not work in the room (or may not have been turned on - the staff was a bit unclear). Normally, we'd suck it up, but it was close to 80 degrees in our room for our entire stay and nothing the staff did would fix it. They ended up just telling us to leave the door to our room open since the hallways were much colder. Easier said than done...especially at night. If it had been even 5 degrees cooler, the stay would have been perfect. We did attempt to eat at the Japanese restaurant at the hotel one night - which was a really odd experience as we were the only people dining and the staff seemed surprised we were even there (yet they confirmed they were open). So we basically ate an appetizer, had a drink, and got out of there.

very comfortable room, full amenities. Hotel has good location, close to city center where you can find interesting places like forbidden city, Tiananmen square, silk market, wangfujing pedestrian street, etc. All Hotel areas are very clean and hotel staff is very kind, despite language could be a limitation. They also have a fine Japanese restaurant

This hotel was very nice. This Room overlook the Japanese garden they had in the back which was beautiful. The beds were very comfortable and the bathroom we loved. The bathroom had a very fancy toilet which had a few gadgets which we liked. The shower had a rainfall shower overhead pluss a handheld showerhead as well in a good size shower. If you wanted to go anywhere you would need to use public transportation or walk and it was a little distance to anything. The hotel offered breakfast which was huge and you could choose from a Western breakfast or Chinese breakfast which was a lot of food.

What a luxurious experience! It wasn't the St Regis of course but pretty darn close to it. I enjoyed everything from this hotel starting with the great service, the clean rooms and bathrooms (spotless bathrooms are a BIG deal for me), the convenient location, and even the entertainment! Breakfast was a peasant experience. Great delicious food, chinese or american. This was my first stop of a 2 weeks adventure in Southeast Asia and the New Otani was one of my favorite hotel of the 5 hotels in stayed at. Don't even hesitate or think about it... just book it. You will have a pleasant stay!

beutiful room.....with great view :) the food was sooo tastyyyyy.....if you go to china this is the best hotel for travelers...also is very near the mall if you want to go for shoping....and very close small super market buy some water..or nice chips.. :)

This Hotel has great location. Walking distance to Subway, tourists spots, business centers, restaurants and shopping; e.g.. The Silk Market. Hotel is very clean, beddings are very comfortable. Wonderful bathroom with hot toilet seat etc. Staffs although do not speak much English, but quite polite in general. Breakfast could be a lot better. (Breakfast are generally very good in China, if you are in a 4 stars hotel) Good Wi-Fi in room.

We stayed here for 2 nights as part of a tour in Beijing. The check in was fine since our tour guide handled it. We were given a room with 2 double beds. It was of a good size, well appointed. Amenities included 2 pairs of an electric kettle with instant packets of coffee, tea bags, no coffee makers though, but 2 complimentary bottles of water which they put right on the shelf as you come in. Otherwise, the other 2 bottles of water were purchase items. The bathroom was spacious, with glass window as a partition from the sleeping section. We were able to charge our phones directly without having to use another connector. It was very quiet and we had a good night sleep. The breakfast was wonderful with great selections of western, japanese and chinese choices. The attendants were attentive and would clear your used dishes frequently. We were happy with this hotel.

Stayed 4 nights as part of tour. Spacious room with king bed. Restaurant was good, buffet dinner included beer and wine. Location near main roads made travel easy for sightseeing, also Starbucks was 10 minute walk away in a quiet street. Only downside was that beer garden not opened but bistro staff came out and served you

Unfortunately, I cannot give my opinion about this hotel because I have to cancel my trip. Anyway, I want to explain you the misleading process of booking and cancel the hotel. I made the reservation on August 21st to be in the hotel from September 16th to 18th. During the reservation process (through Tingo- a Tripadvisor company), it said that the reservation was cancellable. On September 5th I had to cancel the trip, as my couple was in the hospital. When I contact to Tingo they explained to me that they don´t made any charge but that the hotel charge one night if the reservation was cancelled after August 5th (15 days before I made the reservation). As I though it was a mistake and they refer to September 5th I contact many times to Tingo on a deaf dialogue. They only repeated again and again that those were the conditions of the hotel. I don´t know if these conditions were from the hotel or from Tingo-TripAdvisor, but it seem very tricky to announce a reservation as cancellable when you "have to cancel it before booking". Never, never and never again with this hotel or TripAdvisor.

We appreciate they open for breakfast at 5am! We had to catch early flight to Mongolia, it was nice to have nice hot breakfast with so many selections before the flight. Fast wi-fi with CNN news, no Google/Facebook in China though. We should have set up a yahoo acocunt before we came here. Has both shower and tub, firm single beds

No.26 Jianguomenwai Avenue Beijing Beijing

Hotel highlights

  • Free in-room wired Internet
  • Onsite dining
  • Indoor pool
  • Health club

Located in Beijing Central Business District within 2 miles (3 km) of CCTV Headquarters, Hotel New Otani Chang Fu Gong is within a few miles (5 km) of other popular sights such as Tiananmen Square. This 460-room, 4.5-star hotel has 4 restaurants, an indoor pool, and a health club. Located in central Beijing, the hotel is also near Forbidden City and Hongqiao Market.


Enjoy dining at The Mudan Garden, one of 4 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.


All 460 air-conditioned rooms feature minibars, coffee makers, and free bottled water. 42-inch LCD TVs come with satellite channels, and guests can stay connected with WiFi and free wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Laptop-compatible safes, phones, and desks are other standard amenities.

Property features

Guests of Hotel New Otani Chang Fu Gong have access to an indoor pool, a health club, and a sauna. You can take advantage of onsite parking for a fee, along with an airport shuttle (available on request) for CNY 550 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a conference center, and a business center.

Room options

Deluxe Room

Full 1 | Twin 2 | Sleeps 2

Executive Room

King 1 | Twin 2 | Sleeps 2

Superior Double Room

Full 1 | Sleeps 2

Business Room (Executive Deluxe)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 740 reviews