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Hotel New Otani Chang Fu Gong

4.5 out of 5.0

Recent guest reviews

This is a very good hotel located near the central business district. Staff is friendly but with limited English; rooms are on the small side, but have decent amenities including wifi, mini-bar, crazy Japanese electronic toilet/bidet, and a full selection of items travelers may have forgotten (toothbrush, etc.). The breakfast buffet is excellent with a large selection of items both Chinese and American. Here during hot weather, the air conditioning throughout left a bit to be desired, although it was fine in the rooms where the temperature could be controlled. Lobby and facilities are decent, although feel a bit dated. Having stayed previously at the Kerry Beijing, this was a level below but still perfectly fine-- just not exceptional.

Room is refurbished, so room is very new, clean and practical. Very convenient location closed to subway station of Line #1 and easy to access everywhere for business and pleasure. Hotel staff are less friendly, less smile .....

Hotel is well run, near a metro station, a high end shopping mall, and several restaurants. It caters to foreign, especially Japanese, customers. It costs about 100 dollars a night. The staff is helpful and the place is well maintained.

The hotel begins from the lobby. In Chang Fu Gong hotel you'll find a convenient place just in the lobby where you can meet you Chinese friends, drink a cup of tea, enjoy Chinese music. The location is good, especially if you like walking. And there are some historical places to see around. Going to Tiananmen square you can try to take the local metro, which is always packed. But it is advisable to go there by taxi or by foot. Not too far away.

Very attractive hotel if only the air conditioning was working. Luckily I visited before the hot and humid weather arrive. Rooms were very nice with coffee, tea, minibar in the room. Hair dryer. Toilet was very modern: bidet plus heated toilet seats.

If you plan to explore Beijing by public transport and walking, this is an ideal place. It is two minutes walk from the hotel to train station JianGuoMen which connects to a wide network. Five minutes walk to catch public transport to hit TianAnMen Square in 5 stations. Despite it is located in the city centre, the hotel is very quite. Room is spacious. The details in the hotel room was well thought of and planned. Breakfast is great with wide selection. We dinned at the Japanese restaurant and the Chinese restaurant in the hotel, great experience with great food and attentive staff. The room was warm, housekeeping department told us the air-conditioning will only be available in late April due to some regulatory rules (we were not convinced, during the same period we stayed at Westin Hotel in Tianjin and the air-conditioning was great) and we were advised to keep our room door opened for a while to cool down the room :(

We wanted a true Asian experience for our tour of China, so The New Otani Hotel in Beijing was a perfect choice for us. Hotel location is 5 out 5 stars: The hotel's location is ideal, right on the main street (Jianguomenwai) which is a great strip to walk to take in the modern Beijing hustle and bustle. Off the main strip just a few blocks, you'll experience the authentic Chinese street scene of vendors selling food and other interesting aspects that defines traditional China. The breakfast buffet at the hotel is the tops (5 out of 5 stars): Lots of wonderful traditional Chinese food, as well as a variety of Japanese breakfast foods and European options. We looked forward to trying something new each morning for breakfast. The lounge is 5 out of 5 stars: The lounge is a relaxing space to enjoy a refreshing "Lemon Ice Tea" or an evening cocktail with dessert. There is live entertainment at the lounge regula during the week which added to the ambiance of the venue. The Spa was also very good (4 out of 5 stars), with reasonable prices and a nice selection of offerings. The hotel room was 4 out of 5 stars: We upgraded our room to an Executive Standard room for extra space and amenities. First we were disappointed with our hotel room views which were of the apartments behind the hotel -- but we quickly realized that it was truly interesting to stare out the window and watch the normal routine of the residence of Beijing. So the view was not very pretty but it was incredibly educational. Note: You have to try out the bidet! It's genius. Also, there is a wonderful courtyard with large peaceful and abundant garden. Great place to gather your thoughts -- away from the city's fast pace. The front desk personnel does not speak English very well. It was difficult to communicate on our own with them. So we had our tour guide (through Ritz Tours) translate for us when needed. Problem solved. All-in-all we had a great experience at this property. It wasn't Americanize, Ritz Carlton accommodations but that wasn't what we wanted for our China experience. If you are looking for a hotel with an authentic Asian feel, you'll be happy at the New Otani Hotel in Beijing.

Very nice hotel. Nice location in a better part of town. Very good breakfast with a large selection. Large room and bathroom. But major problem is - A/C in rooms don't work. You can't open windows too, so it gets very hot at night. I wouldn't recommend anyone to stay in this hotel.

The hotel is big, sometimes luxurious, sometimes almost-luxurious, and offers all the services you might expect: there's gym, there's pool, there's two restaurants, a bar, a lounge cafe, ATM, all kind of meeting rooms and even a beautiful zen garden as a courtyard. The rooms couldn't be better, spacious and good - although there seems to be some issues with heating, at least at my room. The service language is Chinese / bad English.

I cannot understand some of the bad reviews for this hotel. During a tour of Japan and China this was the best hotel we stayed in. The staff were all delightful and spoke reasonable English. The room was large and had all the amenities required and some more. We never had to adjust the room temperature so cannot comment on that. The breakfast buffet had just about every food imaginable, western and chinese. We ate in the restaurant one night and found the food good and fairly priced. The other nights we ate in various local restaurants which due to our lack of Chinese and their lack of English. Was great fun to say the least. We didn't always know what we were getting but what we had was always great food, reasonably priced. We were sorry to leave.

Room options

Deluxe Room

Full 1 | Twin 2 | Sleeps 2

Executive Room

King 1 | Twin 2 | Sleeps 2

Superior Double Room

Full 1 | Sleeps 2

Business Room (Executive Deluxe)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 714 reviews