Grand Mercure Beijing Central4.0 out of 5.0
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Recent guest reviews
The hotel is very nice overall, but the internet was unusable. The hotel location is nice, the room was clean and comfortable, and the swimming pool was good. The internet though, was completely unusable most of the time through my entire stay, with or without VPN. I have been to other hotels in China that have slow connection to foreign countries, but this is the first time in a long time that I had slow connection to Chinese sites. My VPN service (that works just fine outside the hotel) was cut off every few minutes, and when it was connected it was extremely slow. I hope the hotel can fix the internet issue because otherwise I cannot foresee myself coming back, nor recommend this hotel to my colleagues, despite the rest of the stay being very good.
This hotel brought in workmen on the weekend who spent the whole day drilling in the room right above my head. Calls to the front desk did not result in them stopping the drilling or moving me to another room, or apologizing, or refunding or discounting, or doing much of anything beyond shrugging. In short, not only are they trying to rent out rooms and refurbish the hotel simultaneously, management is indifferent to guests' comfort as a matter of general principle.
The hotel Washington ok. Very godo location. A little old and not that clean. The international staff Was very kind, however the chinese staff wasnot that kind. I guess is a chinese common behavior.
The staff make this hotel. All requests were greeted with kindness and superb service. Overall: While the rooms are somewhat tired, with clean but well used carpets and standard chinese (pretty darn hard) beds, they are clean and well appointed with good linens and nice bath areas. The common areas are beautiful. Food: The restaurants are good, if a bit pricey. Room service options are somewhat limited, but well priced, and delivered promptly. In room water kettle with tea and instant coffee, and the daily complementary bottled waters are a very nice touch. Amenities: The spa services are well priced and excellent (ask for #240 for a wonderful massage after long days of sightseeing). Security: Located on a main street, I felt very safe and welcomed here. Location: A 20 minute walk (taxi time depends on traffic, but approx. 15-20 minutes) to Tiananmen square/Forbidden City or in another direction, a 20 minute walk to the Silk Market. Travel/Tourist Services: Excellent service and well priced. Taxi: Easy to get a taxi - not normal in Beijing!! Interesting: In the evenings, traditional Chinese music and Tai Chi are available in the lobby, near the lobby bar.
The room was spacious and comfortable. The staff was polite but lack overall efficiency. I made two reservations and only one showed. I had to print out the reservations to prove myself and had to explain every day the same details. Same thing occurred at checkout where they wanted to charge me more than what was indicated on the reservation. I had to, once again, print out another reservation proof. What a hassle. Besides that, the hotel vacinity did not have much restaurants or stores besides the Sidan Shopping Mall. I would not stay there again.
The hotel is perfect for all modes of transportation to see all local attractions. It is clean and well run. Personnel is very helpful and curtious. The on site restaurant has a good menu and is reasonable in its prices!! I would recommend the Mercure Hotel to all.
Pleasantly surprised with the hotel. Running water and air conditioner were up to par. Friendly and helpful staff and bell hops waiving down taxis for your convenience. Breakfast was good and restaurant at second floor was pretty decent. Internet available at business center along with tourist center. Located close to Forbidden City, Temple of Heaven.
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
- Indoor pool
Located in Xicheng, Grand Mercure Beijing Central is within 2 miles (3 km) of popular attractions such as Great Hall of the People and Chairman Mao Memorial Hall. This 297-room, 4-star hotel has 4 restaurants along with conveniences like an indoor pool and free in-room WiFi. It's also close to Tiananmen Square and Forbidden City.
Enjoy dining at China Kitchen, one of 4 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.
All 297 air-conditioned rooms feature minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include free bottled water, safes, and desks.
Guests staying at Grand Mercure Beijing Central enjoy an indoor pool, a fitness center, and free WiFi in public areas. Free valet and self parking are available, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 8 meeting rooms, conference space, and a business center.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 883 reviews