Very attentive staff, very clean and comfortable.
Overall the stay was nice, however, the breakfast was very much overpriced and the quality of food was poor. The waffles were hard and the cereal was stale. I had initially planned to eat breakfast for two days, but after the first day experience, we decided to eat outside of the hotel for the rest of our stay. Apparently, you need to inform the hotel staff ahead of time if you change your plans, or they will try to charge you. The manager I worked with to remove the charge seemed upset and annoyed with me and was very rude when I requested to remove the charge for the second day. After paying for 5 nights, I was shocked with how I was treated for that one misunderstanding. Other than that, all of the other staff members were extremely helpful and nice. The room was nice and the cleaning staff did a great job refreshing the room every day.
Beautiful hotel. Everyone very helpful. The room exceeded my expectations. First hotel in Beijing where "no smoking" was respected.
The hotel is near shopping area. It is a peaceful retreat. The staff were very helpful and pleasant. However, I was told that I could not enjoy Hilton Hhonors privileges during check in because my husband was not present. He and I share the same Hilton Hhonors account number and have individual Hilton membership cards. However, the Hilton account can only be affiliated with one name (his name). I think that Hilton should make it possible for an account to have two owners. Hilton should know that women may be the ones who book the hotel reservations, travel and make more money in the household sometimes.
The Hotel was very beautiful and I was very surprised at how amazing all of the staff was. Ivanka & Tiffany at the front office made my check in/out very fast and simple. Thank you Hilton
Very nice hotel. Service was excellent at front desk and throughout hotel.
This hotel is located near shopping and a short walk from major sights. The staff is helpful and attentive. The rooms are very spacious, clean, and comfortable.
Excellent Hotel, great decor, great service. I left unintentionally $600 in cash in my safe deposit when I left and called later. The staff had reported the money and the Manager offered to reimburse my credit card since I had already left the country and China's banking authorities do no permit free money exchange. What a great surprise and relief, quite frankly in many other places in the world it would have been likely that the cash would have "disappeared" as there was no proof of my claim other than my word and the staff's remarkable integrity. The only drawback was that we asked for a glass of champagne which was not in the bar menu at one of the bars and were charged almost $40 for it without being warned by the waiter, which in my opinion was in poor taste. Other than that the hotel experience was perfect, happily would return again.
The Hotel was very nice, quiet, clean, and safe. The fitness room and swimming pool were incredible. The breakfast buffet was great with lots of healthy choices and yummy food for our children. The room we stayed in (75m^2) in was wonderful with lots and lots of space. Our only complaint was some of the employees at the Concierge's Desk. At times it seemed as if they didn't have a clue what they were doing or things took much longer than they should have. Also, sometimes when ordering room service, the person we spoke to had limited English. This made ordering food a bit painful at times.
Very nice hotel with perfect location near Wangfujing Street. Only 15 meters to APM Shopping Mall with many restaurants. The room was incredibly big, we were upgraded to a suite. It was very very nice and modern. You must dine one night at the hotel restaurant CHYNNA, excellent food and ambience for reasonable price. This is the best choice in Beijing.
We had to wait 2 hours for the available room. But the manager courteously apologized and upgraded our room to something bigger. I would say it was worth the wait.
Great room, huge and very comfortable bed, shower and just gorgeous. Very polite and friendly staff. Everything was great except that internet was not free and most hotels in China do provide free internet, so I was a little disappointed and annoyed. The location is great, I was on a layover for just three nights after a month in China so it was very convenient for last minute shopping. For sightseeing, book your own tour online, there's many options, they pick you up from the hotel and drop you off at the end of the trip. It is very convenient and cheap. In comparison the ones the concierge service offer are too limited or expensive. Overall, it was worth every penny and I would definitely recommend to anyone traveling to Beijing to stay there.
This is a high quality hotel with excellent and up-to-date amenities (large lcd tvs, broadband and wireless connectivity, motorized curtains and shades, double sinks, etc.). The staff are young and very helpful. Their English is good enough for most situations. There are two major problems. First, the back of the hotel is not finished--the so-called Macau Center is basically an unfinished shell and several floors of the hotel are blocked off at one end because the rooms behind are unfinished. Guests who are paying premium prices might wonder why Hilton did not complete the hotel complex first. The biggest problem is across the street: a building site the size of two football pitches. This is a 24 hour operation that during our stay featured large earth moving vehicles and massive dump trucks going backwards and forwards throughout the night. We had booked a large room but, like many guests, gave up our room to find somewhere in the hotel that would allow us to sleep through the night. They gave us a room on a higher floor that was smaller but it was still too loud (they were using large pneumatic drills to break rocks). Eventually, we found a room on the opposite side of the hotel but it was much smaller than what we had paid for and we didn't receive any discount for the inconvenience (we had paid for a suite because we were traveling with our kids). I would recommend that unless you are hard of hearing you should probably avoid this hotel until the building across the road is finished--probably by the end of 2010. It is actually a super hotel with great rooms in a wonderful location just off the main shopping district and close to Tiananmen but it's hard to enjoy the hotel when you lose so much sleep.
Located in Downtown Beijing within a 5-minute walk of Wangfujing Street, Hilton Beijing Wangfujing is within a mile (2 km) of other popular attractions like Forbidden City. This 5-star hotel has 255 rooms and welcomes guests with a restaurant, a full-service spa, and a 24-hour gym. It's connected to a shopping center in central Beijing and also close to The Palace Museum and Tiananmen Square.
Enjoy a leisurely bite to eat at Vasco, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception. Self-serve breakfast is offered for a fee each morning from 7:00 AM to 10:30 AM.
All 255 soundproofed rooms provide refrigerators, minibars, and coffee makers. 42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries, and Select Comfort beds with premium bedding ensure a restful night. Laptop-compatible safes, phones, and ironing boards are also available.
Guests staying at Hilton Beijing Wangfujing enjoy access to a full-service spa, a 24-hour gym, and a rooftop terrace. If you drive, self parking is CNY 242.5 per day, or you can take advantage of the airport shuttle (available 24 hours) for CNY 600 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, a conference center, and a business center.
Very attentive staff, very clean and comfortable.
Overall the stay was nice, however, the breakfast was very much overpriced and the quality of food was poor. The waffles were hard and the cereal was stale. I had initially planned to eat breakfast for two days, but after the first day experience, we decided to eat outside of the hotel for the rest of our stay. Apparently, you need to inform the hotel staff ahead of time if you change your plans, or they will try to charge you. The manager I worked with to remove the charge seemed upset and annoyed with me and was very rude when I requested to remove the charge for the second day. After paying for 5 nights, I was shocked with how I was treated for that one misunderstanding. Other than that, all of the other staff members were extremely helpful and nice. The room was nice and the cleaning staff did a great job refreshing the room every day.
Beautiful hotel. Everyone very helpful. The room exceeded my expectations. First hotel in Beijing where "no smoking" was respected.
The hotel is near shopping area. It is a peaceful retreat. The staff were very helpful and pleasant. However, I was told that I could not enjoy Hilton Hhonors privileges during check in because my husband was not present. He and I share the same Hilton Hhonors account number and have individual Hilton membership cards. However, the Hilton account can only be affiliated with one name (his name). I think that Hilton should make it possible for an account to have two owners. Hilton should know that women may be the ones who book the hotel reservations, travel and make more money in the household sometimes.
The Hotel was very beautiful and I was very surprised at how amazing all of the staff was. Ivanka & Tiffany at the front office made my check in/out very fast and simple. Thank you Hilton
Very nice hotel. Service was excellent at front desk and throughout hotel.
This hotel is located near shopping and a short walk from major sights. The staff is helpful and attentive. The rooms are very spacious, clean, and comfortable.
Excellent Hotel, great decor, great service. I left unintentionally $600 in cash in my safe deposit when I left and called later. The staff had reported the money and the Manager offered to reimburse my credit card since I had already left the country and China's banking authorities do no permit free money exchange. What a great surprise and relief, quite frankly in many other places in the world it would have been likely that the cash would have "disappeared" as there was no proof of my claim other than my word and the staff's remarkable integrity. The only drawback was that we asked for a glass of champagne which was not in the bar menu at one of the bars and were charged almost $40 for it without being warned by the waiter, which in my opinion was in poor taste. Other than that the hotel experience was perfect, happily would return again.
The Hotel was very nice, quiet, clean, and safe. The fitness room and swimming pool were incredible. The breakfast buffet was great with lots of healthy choices and yummy food for our children. The room we stayed in (75m^2) in was wonderful with lots and lots of space. Our only complaint was some of the employees at the Concierge's Desk. At times it seemed as if they didn't have a clue what they were doing or things took much longer than they should have. Also, sometimes when ordering room service, the person we spoke to had limited English. This made ordering food a bit painful at times.
