Luton Hoo Hotel, Golf And Spa5.0 out of 5.0
Recent guest reviews
Have wanted to visit this hotel for many years both in a business capacity (sales meeting)and personally. Well, the opportunity arose and last week had half of day of pampering and luxury surrounds. I chose the Afternoon Retreat. Full use of all facilities, spa pool eta and a 55 min ESPA facial. Then followed by afternoon tea in the Mansion (main part of the hotel). What a wonderful experience. Hotel and grounds amazing, staff attentive and second to none, surroundings in a fabously and many acres woodland. A visit is a must. You will not be disappointed.
For an iconic house with palatial grounds Luton Hoo needs urgent management attention to lift the standards of service, catering and facilities to the expected level. Catering in particular was expensive and barely adequate. It might become a suitable target for acquisition by an established, operator of luxury brands?
I have been going to Luton Hoo for a number of years, meeting friends for breakfast, Afternoon teas etc. Sadly I won't be returning anytime soon unless higher Management address the staffing issues you have, the service is shoddy, the food served at breakfast is cold, 3 times my friend sent her breakfast back. Waiting staff are abrupt and not attentive at all. Spoke to the duty manager, but she seemed to take it as an everyday thing & nothing was really rectified. It's sad to see this fine establishment being let so let down by it's staff. You guy's must really look at these reviews and seriously do something regarding your staff 's training/attitude to bring this place back to it's former glory
Terrible stay! Very poor managers and the water wasn't out in the room!! Why would you not say that there is water in the room but instead hide it in the fridge!!! No sugar with coffee! I mean why? Cold breakfast! Again why??? On that note all I have to say is never again!
Visited this hotel as an expensive golf break and a special treat. Golf course was in terrible condition, we did not play our second round and on speaking to the golf professionals were told that the course was in recovery and not very good!!!! Why were we not told this when we booked 3 days prior. We ate in the restaurant, quality and service extremely poor both at dinner and breakfast. The attitude of the staff was the customers were an inconvenience, nobody made eye contact and were certainly less than helpful. As somebody who does not usually write reviews in this case I felt it was justified to do so. I only hope they can rectify the situation as the hotel itself is stunning what a shame the service and quality isnt
We have stayed here before and were reasonably satisfied. This time was not good. We asked for a room with a bath but were given a disabled room with a shower only. Our evening function passed well though the room was very cold. Breakfast was a disaster. We had to call waiters over to get anything. We gave up with trying to get a menu and walked over to the service station to search out our own. The restaurant manager seemed to us arrogant, uncommunicative and incompetent. We waited an age for our orders which arrived in 2 cases cold and overcooked. Wrong dishes also arrived. My second course arrived before I had started the first. The only good point was the rebate given by the hotel to all of our party. I was not confident that anything would change in the restaurant. This beautiful building deserves better managers. (This is a management problem - the staff are doing their best within poor processes.)
Excellent spa treatment and leisure facilities. The staff within the spa area were extremely friendly. The towels and robes were fluffy and welcoming - the location although close to Luton airport you would not know... very quiet calming location with excellent grounds for a relaxing walk.
We liked our room very much it was clean and comfortable. The Christmas party room was a bit chilly. The food was lovely and the waiting staff did their best to be attentive. DJ was average. Late service for drinks and food was good. The breakfast experience was a farce, I felt very sorry for the staff. We experienced a long wait, it was chaos!
The afternoon was wonderful I think the staff are trained to perfection we started with a glass of bubbly . Then tea and coffee with sandwiches and cake and the very best scone you could ever have with cream and jam. The staff was so nice and so helpfull it was decorated all up for Christmas it was so good will be going again
Luton Hoo is an amazing hotel, let down by attention to detail, lack of maintenance( no heating in the room initially). Our reason for staying was to attend a "spectacular" Christmas party, which turned out to be very bland, lacking in atmosphere, hadn't even bothered with Christmas decorations, dance floor was small and made it difficult to enter and exit the room once the music was going as it was directly in front of the exits to the toilets. Many people had complained about the breakfast service, one guest explained to reception that it was the worst breakfast service received ever from a hotel. I wouldn't recommend the Luton Hoo Hotel for this reason and felt strongly enough to write a review to let others know.
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Luton Hoo Hotel, Golf And Spa is located 5.2 mi (8.4 km) from Hertfordshire County Showground and 8.9 mi (14.3 km) from St Alban's Museum. This 144-room, 5-star hotel has a golf course, a full-service spa, and 2 restaurants. It's near the airport and also within a 20-minute drive of Planet Ice and The Snow Centre.
Free full breakfast is offered each morning. Enjoy the garden views at Wernher Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service.
All 144 individually decorated rooms provide minibars, espresso makers, and free newspapers. 32-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Other standard amenities include free bottled water, laptop-compatible safes, and phones.
Guests of Luton Hoo Hotel, Golf And Spa have access to a golf course, a full-service spa, and an indoor pool. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a sauna, and outdoor tennis courts.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 1847 reviews