MainStay Suites Port Arthur2.5 out of 5.0
Recent guest reviews
The hotel pool was closed for cleaning the next day it was the chemicals turned my hair green and my silver jewellery black, when speaking to the staff member she told me it was my hair dye no apologies even when my eyes swelled up. The rooms smell mouldy, although they are large with some cooking facilities. It appears this place dose not care for tourists as the main population of guests are the refinery workers.
Wonderful staff beautiful room and clean awesome bathroom with all the safety features very good breakfast very good Wi-Fi excellent all-around plenty things to do nearby would definitely use this place again
First impressions...the lobby was beautiful and staff was exceptionally accommodating. The property was well maintained. Our room had a few cosmetic issues such as fraying carpet and outdated furniture, but the rooms were spacious and clean.
We only stayed here to break a journey up but the MainStay was a great choice. Staff were really welcoming & helpful, particularly as we had lots of questions about where to find things in the area. Room was a surprise - large, had kitchen (reception even recommended delivery services or offered us the use of a bbq), settee, desk area. Facilities included swimming pool, hot tub. Breakfast was continental but plenty of choice - particularly liked the pancakes. Wasn't expecting it to have so much & after seeing how much there is in Beaumont wished we'd stayed a little longer. Maybe next time.
Staff were fine. As for the room, it left much to be desired. Few outlets -- when you need to unplug the clock radio to plug in your computer, you are in trouble. Mattress was poor, and my wife encountered increasing allergens as the night progressed, This place needs some TLC -- scratches on walls and paint chipped. Pillows were stiff. Breakfast was satisfactory. Wifi was slow. Room was small for two, considering the cooking facilities, and had only one chair for two people.
Hotel is set back from the highway. Check in was fast and friendly. Room was very clean and has a apartment size fridge and small stove in the kitchenette. Bed was pretty comfortable and good channel selection on the TV.
we stayed here Christmas Eve for just one night. We couldn't have asked for a better location with two very good eating establishments on both sides of us. We had some issue with the key card at first but after trading it out for another one we were able to get inside and found a very clean room with everything you could have needed at your fingertips.
We tried booking this hotel on TripAdvisor but the only rooms showing were the $150+ suites. Upon walling into the hotel and training to the front desk clerk, he got us a room standard room with 2 queens for just over $100 included taxes and fees. ROOM 406 Pros: Overall Cleanliness Comfortable bed and bedding Easy Access to Mall, freeway, restaurants and all Entertainment Pretty quiet after 10pm Really great A/C (which drowns the nose of highway) There is a nice looking pool but the weather prevented up from using it Free hot breakfast (sausage, eggs, pancakes) with muffins, bagels, cold and hot cereal, juices and coffee Cons: Has a damp feeling (bed linens, towels, air) The old stale smoke smell is alive and well, like most hotels that switch to 100% non-smoking Cigarette burns/holes on couch, chair and floor (pictured) The couch and chair are VERY grimy. There is a feel on the couch that is awful, almost greasy. I doubt it's ever been cleaned. (Pictured) The carpet is coming up at the entrance, I tripped a few times catching my feet on the lifted area. Upon trying to push it down so my kids would not trip, I punctured my finger on a tack of sorts (pictured) It was an overall good experience and I would recommend this hotel for price, convenience and overall cleanliness. The staff was as well, very nice and welcoming.
I originally booked for 2 nights, yet everything was so comfortable I stayed 2 more nights! It was everything I needed from kitchenette to bathroom, bed, fold out couch, TV, service, location, etc. all for a reasonable price!
Rooms are very nice with kitchenette all around great setup. Stayed cool (without having to use my own fan) which is a BIG plus with me. Front desk customer service was excellent. Would definitely stay here again and highly recommend also a non-smoking property!
Reviews from Trip Advisor
44% of guests recommend this hotelTotal of 30 reviews