Hotel Victoria4.0 out of 5.0
Recent guest reviews
We enjoyed our few days stay here. The hotel is warm and comfortable, the staff are helpful and friendly, the breakfast is excellent and the location is very good. We knew very little about Basel before we went and we were keen to find information. The hotel advised consulting the tourism office close by. This was a mistake! The reception we received was unfriendly and unhelpful. There were no opportunities for a city tour to get us started so we walked around but found it very hard to get any advice. When it was time to leave, we enquired about transport options at 4.30am to get our flight. Fortunately the hotel is next to the bus stop and the bus service took us virtually door to door. As we are in the older age group, it was all free! Amazing. One day we would like to go back to Basel, do some quality research before we go, and find a friendly and knowledgeable person who can advise on city trips and tours.
Stayed here during a city trip to Basel; everything was just perfect; the room, the roomservice, housekeeping, the breakfast. Small point for improvement; the staff at the breakfast... too much attitude, to little hospitality skills
The hotel itself is cute, fairly modern and well maintained. The location is really perfect and it is located in front of the train station as well as the main tram station with an easy connection to everything including the airport bus which stops literally in front of the hotel. Back to the hotel, the experience did not start in the best way as I was charged double the price quoted on the reservation due to a mistake. After calling and speaking to a team member the problem was sorted and they refunded my card. Upon arrival to the hotel check in was a bit confusing as they had the reservation for one person only when I actually made if for two and had to show them the confirmation. The room: quite spacious but not really high standards, dust everywhere, bathroom dated and with dirt and mould marks on the bath and the toilet. We stayed two nights and on the second night we fancied a hot chocolate in the room, called the reception which connected us to the restaurant, which connected us to someone else who did not understand what we were saying so my partner had to go downstairs to the bar to get them himself. In the morning of our check out just before 9am a male member of staff (still don't know who he was) got into our room with the master key and waking us up. When we checked out we mentioned these things to the receptionist and all we go was "so sorry, I don't know who he could have been but I will let my manager know"... really? definitely not a great experience!
The main reason for choosing this hotel was the brilliant location. It is literally on the others side of the street to the railway station and right next to a main Tram stop. It couldn't be better located. In addition the bus ride from the airport (No. 50) is only 20 minutes and stops at the station. The hotel issues a 'mobility ticket' to all guests which gives you unlimited travel on trams and busses which includes the trip back to the airport. Hotel was comfortable enough and the reception staff friendly and efficient. Can't speak for the food as we didn't eat there. Not many plug sockets in the room though. Basel itself was great.
Noisy!! That’s an understatement!! Train and tram noise kept me a wake as well as very loud Eastern European music from a nearby establishment blasted out. Bar was poor. Rooms OK but dated. Would I stay again?? No - only stayed this time as my usual hotels were fully booked. Considering I paid 270 pounds for the night- complete waste of money
The hotel is conveniently located near the train station. The room (in the “residence”) was small but nicely equipped. The breakfast buffet was good, but not included in the (already fairly high) rate.
I had three nights here towards the end of October for the Basel tennis. In my view, without doubt it's main plus is it's location which is 50 metres from the main railway station and even less to a main tram interchange. We came in to the city from the airport - a c. 20 minute journey on the free airport bus number 50 which terminates right outside the station. Quite a pleasant hotel reception area and a real plus/bonus was that our rooms were ready at 12.15pm. Very nice reception staff who all speak good English. My room 107 on the first floor was classed as a double comfort room - slightly better than an average room. It would have had a great view of the square and railway station if they weren't having cleaning and painting work being done immediately outside the room -unavoidable. A decent enough room which I would probably class as 3*. A good size with flat screen television, fridge, coffee making facilities and well equipped bathroom - nice long bath - the room just had a bit of a basic appearance about it. You could hear the trams early in the morning and late at night but they didn't worry me. On occasions when the facilities were used in a nearby room it did sound a bit like the Niagara Falls running through the pipes but the room was perfectly adequate. I didn't eat at the hotel but my friend had breakfast here which he said was very good although expensive at Sw Fcs 27. At reception they give you a 'mobility ticket' which gives you free tram transport around the city during your stay - very handy for getting to and from the tennis. Technically you need a different mains adapter for Switzerland than for the rest of Europe and whilst I took one I think they have some at reception. If you happen to be late back in the evening, the front door may be locked but you simply let yourself in courtesy of your room key card, on the key pad, There is an excellent mini supermarket just around the corner where you can just about get everything you need and next door to that is a McDonalds and near the tram interchange is a good Burger King. If you have a spare morning, you can very easily take a train to Bern for an eye watering c £64 return or Freiburg (Germany) for £50 return - both less than an hour each way and both well worth doing. In summary, this is a perfectly decent hotel which I would class as 3.5*ish.. It suited my purpose fine as I wasn't in there much but probably not for a romantic stay. Would willingly stay here again for the tennis.
We took the junior suite. Good room and they provided the sofa bed, which was very useful. Great location, but definite room to improve service quality levels and there are low hanging fruits to achieve the same.
We arrived in Basel by train and the hotel could not have been in a better location - literally across the road, and with a main tram terminus outside the door. The hotel reception is a large modern area and we received a lovely welcome. Our room was across a covered area in the large modern extension, overlooking the courtyard gardens. It was a nice modern room and just what we needed. We were pleasantly surprised to receive a free 48 hour transport pass, and made great use of this during our two night stay, travelling on many of the different tramlines to visit the city attractions just a few minutes' ride away. Like everything else in Switzerland it is quite expensive - £250 for two nights excluding breakfast. There was a large supermarket next door and we purchased a variety of fruits and drinks to eat in our room. Overall a great hotel to stay in Basel.
We booked to stay at this hotel for a couple of nights after searching for a hotel close to the central train station. I don't think we could have got any closer. Once you exit the station, it is literally across the street, no more than fifty metres. While the lobby is a little underwhelming, the friendliness and helpfulness of the counter staff on reception quickly put us in a positive mood. Our room was facing the railway station and overlooks the tram station. It was nevertheless quiet with only street noise late on Saturday night as a result of party revellers on their way home. The room was generous in size and well appointed. Airconditioning is relatively quiet and effective. There were tea and coffee making facilities available. If you want fresh milk, I suggest you buy it literally next door at the Coop supermarket. The supermarket is also great for fresh fruit, water and beer if that's your preferred drink. The bed and doona (duvet) are comfortable and make for a very relaxing sleep. The bathroom is good, great shower and decor which has a 1920's feel to it. The windows open if you are looking for fresh air. The hotel is currently undergoing repainting each weekday so there is scaffolding outside of the windows. You may need to keep the curtains shut for privacy purposes. We didn't eat in the hotel as there were tempting bakeries and cafes outside within 5 minutes stroll. The checkout experience was also very professional. We liked the complementary mobility passes given to us when we checked in as this gave us free access to trams and buses around the city. Wifi is fast and reliable. Front counter and housekeeping staff were very friendly and professional throughout our stay. Our only glitch upon checkout was that we asked reception to order a taxi large enough to carry four passengers plus alot of luggage to the quay but a small wagon arrived and so we needed to wait for a replacement vehicle to be dispatched. Whether this was a taxi company issue or poor communication from front desk, it was the only blemish on an otherwise very enjoyable stay. We'd stay here again if we returned to Basel.
- Walking distance to Basel Historical Museum and Basler Muenster
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Hotel Victoria places you within a 15-minute stroll of popular sights such as Basel Historical Museum and Basler Muenster. This 4-star hotel has 107 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center. It's in central Basel and also close to Messeturm Basel and Basel Zoo.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served each morning for a fee.
Hotel Victoria's 107 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect to find free WiFi and LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Safes, phones, and desks are also standard.
At Hotel Victoria, guests have access to a fitness center, free WiFi in public areas, and 4 meeting rooms. Self parking is available for CHF 25 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a computer station, free newspapers, and a terrace.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 569 reviews