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Hotel Victoria

4.0 out of 5.0

Recent guest reviews

We stayed here because of proximity to rail station. It turned our to be close to trams as well so good for sightseeing. The hotel itself had everything we needed including good coffee and little extras.

Literally steps from the train station and if youre only spending a few days its a great home base They give you free public transport card and these remarkable electric trains run like clockwork and take you everywhere! Rooms are big and food at train station is a bargain....and just a few hundred yards away. Some might prefer to be deeper into old town but really with the trams it literally doeant matter. For me waking up and getting groceries and prepared food in the station was most important!

I booked the hotel to stay one night before catching a flight for 3 people. The room was quite spacious as it was one of the superior double rooms that had one queen bed and one sofa bed. Check-in was convenient - we were a little earlier than check-in time but the staff made it a priority knowing that we have arrived, to have the room ready as early as possible. By the time we returned from lunch, it was ready. Staff also gave us free transport tickets to get around and explore the city - although we did not use, it was a great gesture. The room was fairly clean, organized and again, spacious enough for the 3 of us and our luggage. Bathroom was clean although the shower rod did fall on us once but can easily be put back. We also had a discount card to eat at the restaurant which we did, and it was surprisingly good. One small improvement is the pillows, they were really soft and do not provide much support, otherwise, it was a comfortable stay. Another point is wi-fi is restricted to two devices only per room, so with 3 people, we had to rotate our usage which was inconvenient but not big of an issue. We departed really early (3am) and there's 24-hour front desk service. They were also very efficient in helping us call a taxi (van) as we had big suitcases. Check-out was also fast and easy. I would stay here again if I visit Basel again as it was literally steps away from the train station, post office and decent restaurants.

This is one of my preferred hotel in Basel, clean, elegant, professional staff, good restaurant and excellent breakfast. Very usefull the mobility ticket included in the hotel costs. Strongly recommended

Convenient, just across form train station and next to major tram line stops this hotel is surprisingly quiet. Small but tasteful rooms. Small Fitness room but why bother when you can walk the streets for exercise.

Our visit to the Hotel Victoria in Basel was not as expected. We arrived andn the room was nice and it is in a wonderful location across from the train station. We know it was active so there would be some outside noise. What we didn't count on was the construction being done in the room above us. They were replacing the floor and carpet and they were drilling into the floor from 8 in the morning until 5 in the afternoon. There was no attempt to move us and when we asked to be moved they said they were "full". I don't even know why they would rent a room below where they were doing construction. They made no offer to Discount our room or to comp one of the nights we were there. The rooms were fine, but their customer service was very poor. When I talked​ to the manager, all he did was shrug his shoulders and say "sorry". They should have been ashamed to rent a room with construction going on over head. Obviously they never notified us of any of this in advance. We made the room reservations six months advance so it is not like we were doing this at the last minute. I will clearly never stay there again.

Hotel Victoria was a quaint hotel. The location though is fantastic as right in front of it are the trams you can take to go everywhere! The lobby though is a bit small and breakfast selections were rather limited..the buffet i mean. But all in all, our stay was rather enjoyable!

Pros: - Central location next to the railway station and within walking distance of most major attractions - Good size room with comfortable bed and pillows. - Desk with conveniently located power jacks. - Room amenities include coffee maker. - Good size bathroom with excellent shower. - Complimentary Wifi (albeit slow). - Complimentary public transport pass provided Need improvement: - Noise level: Even with a room facing away from the street, the noise level can be significant (screaming babies and conversations in adjacent rooms, etc.) - Housekeeping. Despite a “do not disturb” sign on the door, the housekeeper barged in while I was changing, after knocking on the door once. I reported it to the reception staff, who initially sounded quite unconcerned, although they eventually apologized. - The room safe is too small for a laptop. - Steps in the hotel hallways, difficult to negotiate with luggage. A ramp would help.

Great location, easy to get to from the airport just get on no.50 bus if you have confirmation booking from hotel it's a free ride. Great location to get to and from places right outside main train and tram station. Easy walking distance to all things in city. You also get a free tram and bus ticket at the hotel. Room was big, clean and tidy. Had a safe, great tea selection. The only downside was the pillows but at a request down to reception it soon got sorted with firmer ones. Good powerful shower. Staff we're friendly and welcoming. We didn't have breakfast included so can't comment on that. There are restaurants just outside hotel.

The rooms were large and clean with nice decor! They were also very quiet as they are sound proof. The location was excellent, right opposite the main railway station and the main tram stops. Not far from the central square. The concierge were extremely helpful and nice and the breakfast was good. Would recommend

Centralbahnplatz 3-4 Basel BS

Hotel highlights

  • Walking distance to Basel Historical Museum and Basler Muenster
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Hotel Victoria places you within a 15-minute stroll of popular sights such as Basel Historical Museum and Basler Muenster. This 4-star hotel has 107 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center. It's in central Basel and also close to Messeturm Basel and Basel Zoo.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning off right with buffet breakfast served for a fee.


Rooms

Hotel Victoria's 107 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect to find free WiFi and LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Safes, phones, and desks are also standard.


Property features

At Hotel Victoria, guests have access to a fitness center, free WiFi in public areas, and 4 meeting rooms. Self parking is available for CHF 25 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a computer station, free newspapers, and a terrace.

Room options

Economy Single Room

Twin 1 | Sleeps 1

Comfort Double Room

Queen 1 | Sleeps 2

Superior Double Room

Queen 1 | Sleeps 3

Junior Suite

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 510 reviews