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Hotel Victoria

4.0 out of 5.0

Recent guest reviews

A real boon for travellers, the Hotel Victoria is immediately adjacent the Basel SBB Train station. The hotel is elegant, our room was spacious and comfortable. Breakfast was generous and tasty. The staff were friendly and helpful. A great hotel for travelling around Switzerland.

Amazing location right in front of SBB and bus station to/from airport. Helpful staff that provided us some useful info. The Comfort of the beds was bad, the room was very small. The Wifi wasn´t working.

Great hotel location. Convenient for all sights. Very helpful staff and a good parking garage. We enjoyed the hotel for its comfort and convenience.We also had the Express breakfast in the bar which was perfectly good and reasonably priced.

Passing through on business so my stay was a lot shorter than I would have liked (7 hours!). Arrived late at night and left before breakfast so I can’t really comment on the facilities, but the gentleman at reception was extremely pleasant and the room (single economy) was cheaper and smaller than a standard room, but perfect if you are travelling on business and all you really do in a hotel is sleep and shower. I had an early train to catch so being able to just walk across the street to catch the train was perfect - no need to worry about taxis etc...stress free

We spent a comfortable two night stay in a quiet, tastefully furnished, clean room. The venue was ideally situated across from railway station and trams. Cleaning staff most attentive. The inclusive breakfast was most comprehensive.

Really good location next to the station and was great for the one night stay we had before needing to grab the train down to our next leg of the trip. Staff were friendly and the room was comfortable - we had a room for three people which was spacious and clean.

Firstly, this is an expensive hotel by any stretch of the imagination. £250 for one night is eye watering. We arrived for check in Wednesday night 17th Jan at around 9pm local. 3 people in check in queue, 1 person on reception. 20 minute wait. I was eventually given a room on 3rd floor. I opened the room only to find a suitcase open on the bed and a laptop up and running on the desk. Back down to reception where the guy spent 10 minutes trying to get his head around it. I asked for a new room but he said they were full. At this point, the one guy disappears upstairs leaving me alone at the front desk. Comes back 15 minutes later and says 'all ok, good to go'. My initial questions were has it been cleaned?? Secondly how do I know the person won't come back and help themselves to my stuff? I asked for a manager and the reception guy was a bit defensive. Eventually he came up with a different room - No idea if this was in same class as I had booked and how it magically appeared when, 20 minutes earlier they were full. My new room was on the main street. Nice enough. However, from 5.30am, the trams start to run and so any chance of sleeping after this time is slim to none. Overall, terrible.

Since the hotel is quite expensive you would expect excellent service and rooms. The rooms are very basic and because you can’t adjust the temperature yourself, very hot during the night. The staff is very inflexible and did make advantage of a mistake I made when booking the room. I will not come back to this hotel.

The location of the hotel is perfect if you are travelling on the No 50 bus from the airport. The hotel itself is slightly dated but adequate enough for a short stay. Our room was in the back part of the hotel and therefore very quiet. (This may not be the case with rooms facing the railway station.) Facilities included free wifi, a fridge/mini bar and an electric kettle so we were able to make teas and coffees in our room. Breakfast was included in our room rate and was reasonably good, but certainly not worth the advertised price of 27CHF. Staff did not check and replenish items on the buffet regularly and every morning of our 3 day stay there was something missing that we had to ask for. It's by no means a special place to stay, but nevertheless I would recommend this hotel as a convenient base for exploring the city of Basel.

We enjoyed our few days stay here. The hotel is warm and comfortable, the staff are helpful and friendly, the breakfast is excellent and the location is very good. We knew very little about Basel before we went and we were keen to find information. The hotel advised consulting the tourism office close by. This was a mistake! The reception we received was unfriendly and unhelpful. There were no opportunities for a city tour to get us started so we walked around but found it very hard to get any advice. When it was time to leave, we enquired about transport options at 4.30am to get our flight. Fortunately the hotel is next to the bus stop and the bus service took us virtually door to door. As we are in the older age group, it was all free! Amazing. One day we would like to go back to Basel, do some quality research before we go, and find a friendly and knowledgeable person who can advise on city trips and tours.

Centralbahnplatz 3-4 Basel BS

Hotel highlights

  • Walking distance to Basel Historical Museum and Basler Muenster
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Hotel Victoria places you within a 15-minute stroll of popular sights such as Basel Historical Museum and Basler Muenster. This 4-star hotel has 107 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center. It's in central Basel and also close to Messeturm Basel and Basel Zoo.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

Hotel Victoria's 107 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect to find free WiFi and LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Safes, phones, and desks are also standard.


Property features

At Hotel Victoria, guests have access to a fitness center, free WiFi in public areas, and 4 meeting rooms. Self parking is available for CHF 25 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a computer station, free newspapers, and a terrace.

Reviews from Trip Advisor

Trip Advisor aggregated rating

78.0% of guests recommend this hotel

Total of 590 reviews