City Double Room
from $152
Axel Hotel Barcelona & Urban Spa - Adults Only
4.0 out of 5.0
3.8
out of 5
Average Guest Review
See all 67 reviews
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Recent guest reviews
Barcelona is a beautiful, fun-filled city and staying in the right location is very important. This hotel has that as well as the right vibe, with an edgy-ness to it. I really did feel very comfortable at this hotel that I stayed at for 7 nights. I would come back again.
The hotel is in a convienent location and interior is modern. The neighborhood is quiet with many restaurants and supermarkets within walking distance. Service is good. The only complaint is that they don't have a business center.
After check in we napped and showered. In the morning i noticed a huge puddle and mentioned it to the staff. We went about our day and at night showerd, again a huge water mess. I asked 4 times in a 6 day trip for service or different accommodations. I'm still not sure if it was repaired but we never moved rooms or were compinsated for the subpar accommodations. The rooftop hot tub was also turned off, bed uncomfortable, they don't use sheets for some reason,and the gym needs updating.
Although clean and comfortable, the hotel fails to display that it caters mainly to the gay community, thus making the decoration in the lobby and especially in the rooms absolutely non family friendly.
Gay emphasis. Strong statements! Almost pornographic. OK if you are gay - offensive if not. - Management offered free breakfast due to extreme long delay, then re-niggled on offer!
Excellent. The staff very friendly and the room in excellent presentation and ubicado on very good area and close to everything with very good transportation close to the hotel. I recommend it.
Great hotel/experience right on the mark for the 4 stars. Great location. Was surprised to find that this was tailored to the gay crowd, not there is anything wrong with that, but Orbitz should have indicated before we walked in the door. That being said was a pleasant experience. The spa, different operator, leaves a bit to be desired. More like a 3 star experience there. Tried to up sell us on a better room, but stuck with the original and was good as was in the back and quieter after our long journey/jet lag. They do allow smoking in the outdoor areas, typical of the local, roofdeck and 2nd floor patio. Should request room away from those if the smoke is an issue. Otherwise great. lots immediately surrounding and centrally located for touring the city.
We were "upgraded" to a room with no view, except of the "smokers" area. Although the room was smoke free it always smelled of smoke, but worse, it always had a sewer type. Who knows where it cam from. This has been a source of a lot of critisisms on line. The "queen' bed was uncomfortable and was really to twins taped together. It's a great location however. I wouldn't stay there again.
Monica at the hotel's restaurant was very kind and helpful. The food was excellent. Room air condition did not work. When I informed the front desk staff- they where not helpful. A partial refund would be nice. The roof top bar was beautiful. Good bar staff.
Hotel staff doesnt care about guests. I tried to checkin and they almost sent me to another hotel because front desk agent was busy twking care of his friend. Hotel charges for breakfast, spa and everysingle thng. Rooms are small and if they advertize their spa, they should be included for guests. Elevators are outdated and lobby space is small.
Great location. The room only had one chair, could use a more conformable one. Not bath matt for slipper shower. Needed one, not available. Staff was great, and all spoke English.
My first time in Barcelona and I had high expectations. The city and The Axel Hotel surpassed those expectations. The rooms were comfortable and clean. The staff was friendly and very helpful. The spa and amenities were wonderful. The location was perfect. The marketing rep for the hotel joined us at Sky Bar and really made us feel at home. She was lovely and fun! I will definitely stay at this hotel again!
Our cruise ship departed from Barcelona. We loved the hotel's location and wonderful staffs. The room was very comfortable . We would stay at this hotel again on our next visit.
Great location and very courteous/polite staff. Does require some updates. Stayed at this hotel several years ago and for some reason it seems the music was a bit louder in the lobby than I recall….maybe it's just me!
The Hotel Axel is in a wonderful location for getting around Barcelona. The staff is friendly and helpful. The rooms are small and simple but clean. Not a fancy place to stay, but I felt quite comfortable. If you are looking for a somewhat basic comfortable hotel in an excellent location, then by all means stay here.
Did’t know this was a thematic hotel. Even though the staff was nice and the location is fine, we don’t recommend this hotel for a family, just for couples. Almost naked boys on huge banners at reception, male perfume for lotion and soap in the room and disco located at the entrance are some of the details on this hotel.
Basic hotel with gay vibe. Easy walk to the main streets, and close to great restaurants. Hotel service and English is great.
The hotel staff was very helpful and friendly. They gave us maps and pointed us in the best direction to check out the city. Everything about the hotel was great!
The hotel is very close to all historic places. Its extremely clean and the staff was very helpful. Close to many gay bars. I will return this summer
Hotel is great! Fantastic location. The room was what I expected from a European hotel, and I was quite comfortable. Amazing roof top bar and view. Would definitely recommend this hotel to others.
Hotel highlights
- Walking distance to Casa Batllo and Placa de Catalunya
- Free WiFi in rooms and public areas
- Onsite dining
- Spa
Located in Downtown Barcelona, Axel Hotel Barcelona & Urban Spa - Adults Only is a leisurely stroll from popular sights such as Casa Batllo and Placa de Catalunya. This 4-star hotel has 105 guestrooms and offers a full-service spa, an outdoor pool, and an indoor pool. It's in central Barcelona and also close to Palau de la Musica Catalana and Sagrada Familia.
Dining
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is available for a fee.
Rooms
All of Axel Hotel Barcelona & Urban Spa - Adults Only's 105 rooms are soundproofed and have an array of amenities, including minibars, safes, and phones. Plasma TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Desks are also standard.
Property features
Axel Hotel Barcelona & Urban Spa - Adults Only features a full-service spa, an indoor pool, and an outdoor pool. If you drive, self parking is EUR 24.00 per day, or you can take advantage of the airport shuttle (available on request) for EUR 70 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only hotel include a health club, a sauna, and a rooftop terrace.
Guest reviews for Axel Hotel Barcelona & Urban Spa - Adults Only
in the heart of barcelona and the gay district
Everyone
Barcelona is a beautiful, fun-filled city and staying in the right location is very important. This hotel has that as well as the right vibe, with an edgy-ness to it. I really did feel very comfortable at this hotel that I stayed at for 7 nights. I would come back again.
great hotel in barcelona
Everyone
The hotel is in a convienent location and interior is modern. The neighborhood is quiet with many restaurants and supermarkets within walking distance. Service is good. The only complaint is that they don't have a business center.
Review comment
Marc - General Manager responded on Feb 27, 2017
Dear Customer First of all I would like to thank you for staying with us during your last visit in Barcelona. Also thank you for your opinion and for sharing it with all the travelers. Your opinion is very helpful for us and we are happy to know you are satisfied with the hotel and the service provided. I would like to point out though, that there is indeed a business center on the first floor with to computers available to our customers 24 hours. We hope to see you again very soon Marc - General Manager Axel Hotel Barcelona
leaking shower
Everyone
After check in we napped and showered. In the morning i noticed a huge puddle and mentioned it to the staff. We went about our day and at night showerd, again a huge water mess. I asked 4 times in a 6 day trip for service or different accommodations. I'm still not sure if it was repaired but we never moved rooms or were compinsated for the subpar accommodations. The rooftop hot tub was also turned off, bed uncomfortable, they don't use sheets for some reason,and the gym needs updating.
Review comment
Marc - General Manager responded on Feb 17, 2017
Dear Customer, Thank you very much for your review. We are sorry to hear about the inconveniences you experienced during your last stay due to the features in the bathroom and the bedroom. We will take some actions in regards to your comments in order to improve our service and we will be glad if you could offer us a second chance to show you that the hotel offers very good facilities and service standards. We would like to welcome you again in the future. Kindest Regards Marc - General Manager
info missing
Families
Although clean and comfortable, the hotel fails to display that it caters mainly to the gay community, thus making the decoration in the lobby and especially in the rooms absolutely non family friendly.
Review comment
Marc - General Manager responded on Feb 7, 2017
Dear Alex, Thank you for your comments. We are sorry to know that you were not happy because of the hotel's nature and philosophy. It is clearly stated that Axel hotel is Adults Only and we are not looking to offer that family friendly approach you mention. Nevertheless I can assure you that our main goal is to make feel all customers comfortable no matter their conditions and preferences. We will be happy to host you again on your next trip to Barcelona. All the best. Marc - General Manager Axel hotel Barcelona
hotel status
GAY MEN
Gay emphasis. Strong statements! Almost pornographic. OK if you are gay - offensive if not. - Management offered free breakfast due to extreme long delay, then re-niggled on offer!
Review comment
Marc - General Manager responded on Dec 11, 2016
Dear Bruce, Thank you very much for your review. We are sorry to hear about the inconveniences you experienced during your last stay. We will be glad if you could offer us a second chance to show you that the hotel offers very good facilities and service standards. We would like to welcome you again in the future. Kindest Regards Marc - General Manager
Everyone
Excellent. The staff very friendly and the room in excellent presentation and ubicado on very good area and close to everything with very good transportation close to the hotel. I recommend it.
Review comment
Marc - General Manager responded on Nov 9, 2016
Dear Beatriz, We are happy to hear your opinion about the staff and the facilities of the hotel, our main goal is providing an excellent service and comments like yours are very appreciated. We are looking forward to welcoming you again in the future. Kindest Regards Marc - General Manager Axel Hotel Barcelona
hetero friendly! orbitz never mentioned.
Families
Great hotel/experience right on the mark for the 4 stars. Great location. Was surprised to find that this was tailored to the gay crowd, not there is anything wrong with that, but Orbitz should have indicated before we walked in the door. That being said was a pleasant experience. The spa, different operator, leaves a bit to be desired. More like a 3 star experience there. Tried to up sell us on a better room, but stuck with the original and was good as was in the back and quieter after our long journey/jet lag. They do allow smoking in the outdoor areas, typical of the local, roofdeck and 2nd floor patio. Should request room away from those if the smoke is an issue. Otherwise great. lots immediately surrounding and centrally located for touring the city.
Review comment
Marc - General Manager responded on Nov 7, 2016
Dear Customer, We really appreciate your review about the hotel. We hope you are satisfied with our rooms, facilities and services provided. We will be glad if you could recommend us and happy to welcome you again in the near future. Regards from all the team. Marc - General Manager Axel Hotel Barcelona
3rd time at axel in barcelona really disappoints.
Everyone
We were "upgraded" to a room with no view, except of the "smokers" area. Although the room was smoke free it always smelled of smoke, but worse, it always had a sewer type. Who knows where it cam from. This has been a source of a lot of critisisms on line. The "queen' bed was uncomfortable and was really to twins taped together. It's a great location however. I wouldn't stay there again.
Review comment
Cristina Canas responded on Aug 23, 2016
Dear guest: I appreciated your opinion and the time you spend on it. We always try to improve our services so that our customers can enjoy the hotel and its facilities. I would like to apologize to you if our facilities seemed uncomfortable. However, I invite you to try our Suite that are much more spacious and often emphasize our customers. I hope you can give us a second chance and we can see you soon with us in any Axel Hotels. Best regards, Cristina Canas General Manager Axel Hotel Barcelona
axel hotel
Everyone
Monica at the hotel's restaurant was very kind and helpful. The food was excellent. Room air condition did not work. When I informed the front desk staff- they where not helpful. A partial refund would be nice. The roof top bar was beautiful. Good bar staff.
horrible!!!
GetawayWithFriends
Hotel staff doesnt care about guests. I tried to checkin and they almost sent me to another hotel because front desk agent was busy twking care of his friend. Hotel charges for breakfast, spa and everysingle thng. Rooms are small and if they advertize their spa, they should be included for guests. Elevators are outdated and lobby space is small.
Dear Karla, First of all I would like to thank you for staying with us during your last visit in Barcelona. Also thank you for your opinion and for sharing it with all the travelers. Your opinion is very helpful for us and we are happy to know you are satisfied with the hotel and the service provided. We hope to see you again very soon Marc - General Manager Axel Hotel Barcelona