Axel Hotel Barcelona & Urban Spa - Adults Only

It's located by many restaurants and several supermarkets if you have a refrigerator in your room. The persons at the front desk were friendly and accomodating. I only had one complaint, they give you 4 large pillows which it great however on one of the pillow cases there was a 2 inch x 3 inch stain which appeared to be blood. I gave it back to the room attendants who then replaced it. This was my 2nd time staying here and I will definitely stay again.

The help desk people The room was very well clean The breakfast restaurant people and the food very go

The manager and staff were very friendly and helpful with anything I needed. The new rooms were high design and could not have been better. You don't have to leave the hotel, it has a great gym, spa and a roof top pool, bar and night club that draws a large crowd. I will always be staying here when I go to Barcelona!

Lovely staff, cute room and sexy guys. I was greeted warmly, given a great room and enjoyed the pool every afternoon. Greta location and the nightly happy hour is fun!

This property has so much unrealized potential. If they would just look up & say hello and lose the attitude. It’s a beautiful property in a great location but it’s the people that make a difference. Our trip started on a low note when we were checking in and told the we had to stay at the Axel Two property for one night and the we could return. This was very inconvenient and it was handled in an inappropriate way. Not a great start. Once we were at the Axel property I wanted to check out the work out room. The lady at the desk, Ismael, was very curt and rude. Not nice. When I stepped into the work out room she admonished me in rude tone because “I was not dressed appropriately. I was wearing a swim suit, t-shirt and flip flops. Just rude! I had another issue with Ismael the next day. This time she crossed the line and was rude and downright inappropriate. I had asked to buy a bottle of water. She said it was cash only. I didn’t have cash on me because I was getting a massage. I understand there might be system limitations but it is the way she spoke to me that was rude and crossed the line when she told me “I need to not have such expectations”. Unacceptable. She should be dismissed for such a belligerent attitude. I don’t know if it was me or she doesn’t like gay people. But it should not be tolerated.

We stayed at both AXEL Barcelona hotels and they were both perfect. Nice, modern, clean rooms. Wonderful staff and amenities. Location is perfect. Will definitely stay at either of them next time I visit.

Great location and very accommodating staff. The gym was good size and the gym staff were professional and pleasant, especially Greg who always was available for questions and kept the gym very clean.

It’s a nice hotel but it’s not woooww but I recommend the hotel

It was good in every way room was clean and comfortable. Staff was nice. They called and asked if all was good we told them the overhead light was not working and we wanted 2 extra pillows but that never happened. The only negative I can mention.

I cam on holiday for my 34 yo bday. I was traveling alone. From the moment I arrived the female employee ( I forgot her name) was very nice and spoke both English and Spanish and we were able to figure out what would work for me during my stay. There was one night that there was an altercation between two other guests that was kind of violent and loud on the 5th floor. This was right after the Catalonian separation so I didnt know what exactly was going on. I remained quiet and didnt move. After about 2 hours and despite the screaming I figured it wasnt clearly a huge threat so I went down stairs. Victor was amazing and understood my concerns and upgraded my room to the 7th floor. He assured me all threats to the hotel were non existent but understood my concern and wanted to go above and beyond and upgrade me to a nicer room. That wasnt necessary but was very nice of him and the hotel to think of everyone. He volunteered to come up and help me pack if I was still scared or intimidated, but I was albe to move on my own to the new room. The facilities are a 7/10 and the team that works there is a 10/10. Good job. will return on my next trip

Good location. Overnight stay. They had a drag show in the hotel.

This place is great clean fun at the rooftop bar close to everything. Def should be only all gay but what can you do. The one thing I would change is the front staff that think to highly of themself not all but def the morning shift with the exception of the girl. It's like please you work front desk granted they never spoke with me but just saw how they treated others. The rest of the staff is fantastic especially the roof top crew

great hotel and staff . not the first time . located great . they gave us free uppgrade thnx for that . and vp amneties . so all was great but few things

Rooms were comfortable. Service was professional. I loved the rooftop bar and the pool was fun during the day. I also had a great massage from Martin. Highly recommended!

Barcelona is a beautiful, fun-filled city and staying in the right location is very important. This hotel has that as well as the right vibe, with an edgy-ness to it. I really did feel very comfortable at this hotel that I stayed at for 7 nights. I would come back again.

The hotel is in a convienent location and interior is modern. The neighborhood is quiet with many restaurants and supermarkets within walking distance. Service is good. The only complaint is that they don't have a business center.

After check in we napped and showered. In the morning i noticed a huge puddle and mentioned it to the staff. We went about our day and at night showerd, again a huge water mess. I asked 4 times in a 6 day trip for service or different accommodations. I'm still not sure if it was repaired but we never moved rooms or were compinsated for the subpar accommodations. The rooftop hot tub was also turned off, bed uncomfortable, they don't use sheets for some reason,and the gym needs updating.

Although clean and comfortable, the hotel fails to display that it caters mainly to the gay community, thus making the decoration in the lobby and especially in the rooms absolutely non family friendly.