The St. Regis Bangkok5.0 out of 5.0
Recent guest reviews
The stay was just awesome ... Great n helpful staff Great service Great n courteous staff MRT station is in d hotel premises so easy accessible Nice pool with nice view Silent n peaceful location Great stay
From check-in to check-out, the staff at the St. Regis Bangkok were extremely accommodating and went out of their way to help me with requests - some of the best hospitality services I've had the pleasure of experiencing. I came in very late, around 1am, but I was up in my beautiful and incredibly spacious suite within ten minutes. So happy about the hardwood flooring too. And what's more, a plate of my favourite Thai fruits had been laid out on the table for me as a welcome gift. From there, it was all uphill! The pool is amazing, and complimentary massages were given out during certain times of the day by the therapists in the hotel spa. Breakfast was also one of the best spreads I'd ever seen, apart from the one at the Conrad in Singapore. I had a lot to do over my short stay so was always in and out, but if given the choice, I would have stayed in that hotel all day long. Thanks for an amazing stay!
Had rather high expectations for this property staying with my family of four for over a week. Booked a Legacy 2-Bedroom Suite and the stay started off fabulously with very attentive service by Nadia or Natalia (sorry forgot the name) at check-in. She very kindly suggested and organized a small tent for the kids to be set up in the living room for playing, very nice touch. But from then the impression deteriorated. The suite, although spacious on a high floor (24th), was somewhat uninspiring from the looks when entering. Looking closer it was showing some significant wear and tear on the walls and dark spots in the mirror of the guest bathroom. While I can understand, that it's the property's decision when to renovate, some spots were unclean such as a sticky gooey greyish spot on the front kitchen surface, dirty smear on the corkscrew and the fan on the inside of the fridge. Also, to my surprise and significant irritation, they would not lend out a sharp knive to peel the fruits provided, out of a strange policy. The butler offered to peel the fruit for us, but I certainly don't want someone in my room peeling fruits for me. This policy thing seemed strange to me but somewhat continues on another note at the pool, where you have to sign in and sign off a very comprehensive disclaimer for the pool use every time you are there. It's the first time I encounter this having visited various establishments in and around Bangkok of similar calibre (IC Bangkok and Pattaya, Peninsula Bangkok, Shangri-La, Sheraton Grande Sukhumvit to name a few). While I can understand that the hotel wants to free itself from certain liabilities, at least to me personally it feels that they are afraid to take responsibility for what happens around and in the pool. Which brings me to the pool itself. At first glance nicely designed and wonderful in the nighttime with the subdued lights on (when the lights work, that is). But, also here some wear and tear, some chips from the pool bottom have fallen off, some strips on the floor around the shower coming off. The shower itself reeking a bit of sewage when in use. Pool attendant a rare species to find at most times I visited. At one time, I entered the pool area through the door and asked the pool attendant if it was full, he said "yes" and passed by to attend to some other thing indoors and left me alone to find some space. Hmmm. The first day, housekeeping was unable to make up the room within a five hour time window between 10am and 3pm, poor performance for a five-star property. But at least to their credit there was an attempt at service recovery. But, you know, if a property does not use any means of signage or communication regarding make-up-room (maybe that's not appropriate for a luxury property), they have to get things right in timing - every single day. I ended up calling the butler when we leave to communicate the available time for housekeeping, a bit of an unnecessary nuisance. Also, I had to request several times that more facial towels be placed between the bathroom sinks. A request I had to repeat 3 times until performed consistently. Instead, probably by some strange Standard Operating Procedure, bathroom amenities were replenished regardless of use every time, so ended up with an array of more than 15 shampoo, shower gel and conditioner bottles at the end of the stay... While Elemis amenities were nice, but for us nothing to really get excited about to take home that many bottles... Now to the breakfast: mixed feelings, excellent food offering of high quality at the buffet and for the made-to-order choices, truly one of the best breakfast food I experienced so far. Kudos at least to the chef. Not so to the service manager. The breakfast service is a total and utter chaos: it begins with irritable line skipping guests that are being readily served, something I am totally allergic to and absolutely hate. While the property's job is certainly not to educate guests on proper behaviour, the service should be obliged to serve those lining up in order. And there is a line at breakfast, nearly always... most times longer, sometimes shorter. The breakfast experience is noisy and feels cramped. Waiters rush here and there in this cramped space, busy always clearing only some parts of the table and running multiple times to replace cutlery, feels inefficient and adds to the discomfort of a rushed and cramped feel. Orange juice (!) from the buffet ran out two times (admittedly could be ordered but then with a wait); bacon and ham (!) ran out one time at the buffet and took some time to be delivered by order. This is certainly no high-end feel and is an insult to the high quality food served! Sorry guys, but I had significantly higher hopes for what is advertised as "Bespoke luxury at Bangkok's most prestigious address".
A great located hote, room is bigl with nice breakfast. Nice view! For the money spend the room is very spacious and well equipped, we were placed in a suite with living room and kitchen. Service were fine, it had make my trip!.
This is my 3rd time staying in this hotel and I'm still very much impressed with their service. Excellent location with connecting bridge with BTS station. The room is clean and stylish. Breakfast area is facing the horse racing course which is excellent view when taking breakfast. The gym constantly has 2 staff on duty and they kept it in a very good condition. The only thing that might make the whole experience slighting imperfect is the toothpaste in our bathroom. For some reason they're not using Colgate; the one they use is very hard to open and the quality is not good. But overall, we still love this hotel and will definitely come back.
Staying at a luxury hotel brand was one of my bucket list, and the St. Regis Bangkok did not fail my expectation at all -- even go beyond! I stayed there for 2 nights with my fiance to relax ourselves after non-stop working for almost a year. Anyway, 2 days were long enough for us to say that the team there are excellent and well trained. The hotel itself is luxurious and elegant as it should be. We were stunned by the decoration in the room. Top of all, there is a direct tunnel to Ratchadamri skytrain. Shopping Malls can be accessed in a walking distance. Front Office: Check in process was very nice with a friendly and professional GRO (her name is Nao if i'm not wrong) and the warmest welcome by Front Office Manager, Mr. Nut. Check out was quick and accurate. Butler: After we were presented the room and briefly explained what amenities and service they provided, Ms. Zoey, a beautiful butler, immediately came to our room and introduced herself. Also, she offered 24-hour assistance if we need. And they surely did! I got injured a little from outside and ask for a first-aid kit at 11pm. Zoey came with concerned about my injury and ask if I was alright. How nice was that! Restaurant: We had breakfast at Viu Restaurant. It was packed by a lot of guests but the service still remained high standard. There were variety of food and good taste. Anyway, I hardly recognised anyone here. Pool, Fitness and Spa: The pool is a bit small. Luckily, only few people were at the pool when we came. There was a pool bar as well. Bar staff were friendly and helpful. The fitness equiped with differnt kinds of exercise machine either for cardio or strength. They were well maintained. We used relaxation area in Elemis Spa fo steam and Jacuzzi. They have separate male and female relaxing room. Overall, it was the best hotel I ever stay in Bangkok so far. We will definitely come back to the St. Regis Bangkok in the future.
Apart from the ultra-luxury resort hotels by the river, I'm pretty sure the St Regis is the top dog among those on the city side. We also stayed at the Sheraton Grande a little further down Sukhumvit, which was very nice, however this was just a notch above in terms of poshness. Very exclusive feel, and top-grade service. Rooms are 45 sqm spacious, even in the most basic Deluxe room. Loved the dual sink basins..! Location-wise it's about an 8 min walk to the main Sukhumvit Road (and the busy Ratchadamri intersection where the Erawan Shrine/4-faced Buddha is). There is a covered walkway to the Ratchadamri BTS station, however it's not the main Sukhumvit line but the second Silom line. We had a lovely stay, however I would like to point out a few areas of improvement to the management: 1. Breakfast buffet: Was crowded and messy/dirty. When we arrived many tables were uncleared, and frankly some Asian guests do make a mess when eating, with lots of leftover food on the table (a shame and disgrace). What horrified me though is that the wait staff just swept the food remnants onto the plush carpets, so the floor was littered with food waste. Not just crumbs, but actual food bits - I spied a piece of watermelon even. This points to the staff needing more training, as this might be done at a local coffee shop but certainly not in a hotel. 2. A guest 2 rooms from ours insisted on smoking during our entire stay. He even had the cheek to open his room door while he smoked, so of course our room was filled with the smell of smoke too. When we alerted the staff, all they could do was put a letter under his door to tell him he would be charged for room cleaning. This did not deter him from smoking at all. And while the staff did offer to change our rooms, wouldn't a better idea be to offer the smoking guest a move to a smoking floor room?? I felt the staff could have been more forceful in dealing with the situation. When it was bad one night at 1am we were tempted to go and confront the smoking guest ourselves, however restrained ourselves in the end. I'm sure the St Regis would not like a fist fight to break out among its guests. 3. Room cleaning: Would be good if the cleaning can be a little more thorough, especially with the vacuuming. Each day the bathrooms still had hair over the floor. All in, these are just service lapses that can be addressed with more training and better SOPs, so I'm still giving the St Regis 2 thumbs up and would return to stay in a heartbeat.
For our Anniversary we decided to choose The St Regis Bangkok as our choice of stay. The stay was wonderful and staffs were very friendly and helpful. The room is big and spacious. I love the bed as it is very comfortable. We went to the spa however the spa facilities for male is kind of rundown example the all round shower 1 is faulty and 1 does not seema to be working as well. Overall the stay is still good.
My family and I spent the weekend in Bangkok for a wedding. From the time we arrived at Saravanabumi airport where our hotel pick-up was waiting to our return trip when the hotel representative helped us to check in at the airline counter, it was a simply THAI experience. The St Regis is a great hotel with a great breakfast buffet and ZUMA, on the ground level, as good and consistent with the ZUMA's we have experienced in London and Istanbul. The Concierge and Reception were very helpful. Perhaps, the only regret is that they do not have a Thai Restaurant within the hotel. And, oh, the mattresses were a bit hard and for someone with a bad back, like me, sleep was a little difficult. But then, there are so many good Thai restaurants nearby, in the Anantara (Spice Market) and in nearby Grand Hyatt and Central World. It was only two days but it made us feel at home.
St. Regis Bangkok hotel is a not bad choice in Bangkok. However, the restaurant for breakfast is little small for guests especially, many guests from mainland China, will be very noisy. Room is OK, service just average, little pricey. I would say one of the best thing is the location.
- Walking distance to Siam Paragon Mall and Lumpini Park
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
The St. Regis Bangkok places you in Bangkok Central Business District, within a leisurely stroll of popular sights such as Siam Paragon Mall and Lumpini Park. This 5-star hotel welcomes guests with 228 rooms and conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. Located in central Bangkok, the hotel is also near Pratunam Market and Siam Square.
There are multiple options for onsite dining with 8 restaurants, including Viu, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 3 coffee shops/cafés. Start your day off with buffet breakfast, available for a fee.
The St. Regis Bangkok's 228 rooms are individually furnished and provide iPod docks, full-sized refrigerators/freezers, and minibars. 42-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport Frette Italian sheets and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Free newspapers, free local calls, and free bottled water are also standard.
Guests of The St. Regis Bangkok enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for THB 3200.00 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 1976 reviews