I did NOT like the smell of the place, it was old, so I understand it, but it was very pungent and strong smelling—in the lobby and in our room.
I don't know if its Covid related or just general service but we felt like the service lacked serious attention. We stayed 5 days, 4 nights - part of our group in the Cattle Baron Suite and part (us) in a regular room in the newer tower. NEVER did we receive fresh towels, toilet paper, toiletries, clean glasses, a freshen up etc... There was no service at all. The ice was located in only one location throughout the hotel. While the staff seemed friendly no one was in any particular hurry to help when or if needed. I think the final disappointment came when we went to the front desk to drop 4 postcards to be mailed. (keep in mind we have been there for days and spent many many thousands of dollars between our group). No stamps. No mail. No help at all. It just felt like sad, like no one really cared to give an effort to say"yes". We hoped for "extra".... but overall, the service and staff were a disappointment. The hotel itself was a treat- all the hauntings, history and ghost stories did not disappoint. But the ghosts are the only ones who care if you are there or not.
Liked the ornate interior and exterior of property.
Great location! Beautiful hotel with so much history. Staff is very attentive and drinks and food are great! Will definitely return!
Lovely, historic and in a great location. They could use a bit of work with their elevators in that they take so long to arrive and are finicky. But, it is a historic structure and wonderfully over the top in the cowhide decor in the lounge.
Beautiful property, but very short staffed. We had to wait 45 minutes for our bags to be brought up. We tried to eat dinner in the bar but it seemed that they did not have enough staff, we had to wait 15 + minutes to get our check. Room service wasn’t much better, we waited 45 minutes for milk and cookies!
This is a gorgeous historic hotel with all the modern comforts without compromising the historic beauty of the building. The staff was very welcoming and helpful. Allowed for early check in since our room was ready and offered to keep our bags after checkout. Would highly recommend this gem to anyone wanting to check out Austin. Oh, and location is perfect for downtown.
Room was clean but the air filters are dirty in the room
Everything about this hotel was wonderful! The location, staff, accommodations and restaurants were top notch!
Classic old hotel. Lots of character. Very cool bar area and lobby. Rooms were smaller but extremely clean and the beds were extremely comfortable.
Gorgeous property. Staff went above and beyond in service and excellence.
Gorgeous historic property that was in the perfect location. Large, modern rooms with an excellent restaurant.
Located in Downtown Austin, The Driskill, in The Unbound Collection by Hyatt is a leisurely stroll from popular sights such as Lady Bird Lake and Texas State Capitol. This 189-room, 4.5-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.
In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. You can sip a beverage at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 1:00 PM.
All 189 rooms provide iPod docks, minibars, and coffee makers. Guests can expect to find free WiFi and 42-inch plasma TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Ceiling fans, safes, and phones are also available. Weekly housekeeping is available.
At The Driskill, in The Unbound Collection by Hyatt, guests have access to a 24-hour fitness center, a steam room, and free WiFi in public areas. Valet parking is offered for USD 49 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. Other amenities at this luxury hotel include conference space, express check-in, and express check-out.
I did NOT like the smell of the place, it was old, so I understand it, but it was very pungent and strong smelling—in the lobby and in our room.
I don't know if its Covid related or just general service but we felt like the service lacked serious attention. We stayed 5 days, 4 nights - part of our group in the Cattle Baron Suite and part (us) in a regular room in the newer tower. NEVER did we receive fresh towels, toilet paper, toiletries, clean glasses, a freshen up etc... There was no service at all. The ice was located in only one location throughout the hotel. While the staff seemed friendly no one was in any particular hurry to help when or if needed. I think the final disappointment came when we went to the front desk to drop 4 postcards to be mailed. (keep in mind we have been there for days and spent many many thousands of dollars between our group). No stamps. No mail. No help at all. It just felt like sad, like no one really cared to give an effort to say"yes". We hoped for "extra".... but overall, the service and staff were a disappointment. The hotel itself was a treat- all the hauntings, history and ghost stories did not disappoint. But the ghosts are the only ones who care if you are there or not.
Thank you for taking time to provide feedback on your experience.
Liked the ornate interior and exterior of property.
Thank you for choosing to stay at The Driskill Hotel. We are delighted to hear your enjoyed your visit! We hope to see you again in the future!
Thank you for choosing to stay at the Driskill Hotel. We are glad to see you enjoyed your stay, we hope to see you again in the future!
Great location! Beautiful hotel with so much history. Staff is very attentive and drinks and food are great! Will definitely return!
Greetings Deb, Thank you for your great review. We are so happy you enjoyed our storied history and Southern hospitality. We look forward to welcoming you back soon. Cheers!
Lovely, historic and in a great location. They could use a bit of work with their elevators in that they take so long to arrive and are finicky. But, it is a historic structure and wonderfully over the top in the cowhide decor in the lounge.
Greetings and thank you for your great review. We are so happy you enjoyed the location and history of our iconic gem. We appreciate your feedback and are in the process of updating our elevators. The bar with its authentic decor is a truly Texan experience. We look forward to welcoming you back soon. Cheers!
Beautiful property, but very short staffed. We had to wait 45 minutes for our bags to be brought up. We tried to eat dinner in the bar but it seemed that they did not have enough staff, we had to wait 15 + minutes to get our check. Room service wasn’t much better, we waited 45 minutes for milk and cookies!
Greetings and thank you for your review. We appreciate your honest feedback to identify areas where we fell short; this in not our standard. We have shared your feedback with our management team and hope you can return for an improved stay in the future. Kindly,
Thank you for your rating!
This is a gorgeous historic hotel with all the modern comforts without compromising the historic beauty of the building. The staff was very welcoming and helpful. Allowed for early check in since our room was ready and offered to keep our bags after checkout. Would highly recommend this gem to anyone wanting to check out Austin. Oh, and location is perfect for downtown.
Room was clean but the air filters are dirty in the room
Thank you for your feedback. We will share this information with our management team so they can be aware of your concerns. We thank you for staying with us and we hope to see you again!
Thank you for your feedback on your stay. We appreciated you taking the time to review the property.