It started out pretty good. The second night around 11:30pm we heard water pouring from the bathroom above us. I called the front desk to report it. The water eventually stopped but no explanation was given and no one ever came to check the damage to our bathroom. Night 4 the AC went out around midnight. I called the front desk, she offered us some floor fans. to get us through the night because they didn't have any other 2 room suites available. Just 1 room with a single king bed. The next day I get back from work, still no AC, I called the front desk and 10 minutes later the maintenance guys shows up. I asked if he had already stopped by earlier, he said he was not aware there was an issue with our AC. I asked about the water leak in the bathroom, he also had no idea there was a leak. He later told me the tub in that room was cracked causing the water to leak into our bathroom. I called and spoke to the front desk about getting a discount which she assured me would happen. Well, it didn't. No one ever followed up.
Great place to stay for families and great support
Overall good stay and friendly staff. However, this particular property was very underwhelming. In the future management should provide training on facility presentation and cleanliness and also ensure breakfast is properly prepared for guests with the same selection as other Staybridge hotels in Austin.
The young lady that checked us in was extremely friendly, the room was perfect, clean, fresh etc...
The room size was very nice, the complimentary breakfast was one of the best I have had. The hotel has a very nice look to it as soon as you come into the lobby. I woud definitely stay there again.
Great accommodations and service. A brief problem with my room; however, it was resolved in less than 10 mins and I was moved to another room.......Thanks
Everything and everyone was perfect. Staff was very friendly.
Too close to highway. Lots of noise from traffic and train. Air conditioner fan broken and made noise. Room very small for 5. One very small bathroom. Room smelled as though someone had smoked in it. The pool was unusable because it was over-chlorinated. The dishes in the cabinet were dirty. They had a great breakfast and the common areas were nice, but I would not bring my family here again.
The room was great and the staff was friendly and helpful. Every breakfast and evening meal that we had there was very nice.
We stayed here for two nights in April. Finally a hotel room with wine glasses!
My fiance and I had a great stay at this particular Staybridge. Our room was a nice size, they were clean, had wonderful amenities, pretty decent breakfast, the staff was super nice and helpful, the location was right off the highway so it's just a hop skip and a jump from Austin. The most important thing for us was they were pet friendly. It was a comfortable and convenient stay that we would and will do again.
Went to Austin to visit my kids that are in college for the weekend and the hotel was in a perfect location. The staff was nice and friendly. The hotel was very clean and comfortable. Can't wait to go again.
Our second time at a Staybridge Hotel. We enjoyed a comfortable bed, wonderful room, an amazing breakfast, and a great staff.
Was pleasantly surprised - greeted warmly by the front desk, who went out of their way to make sure I was given the 1 bedroom with King bed I'd requested after my reservation was inexplicably changed to a 2 bedroom that I didn't need. Quiet, centrally located, clean, and nice upgrades. Reasonably priced. Will stay here again!
This was our first stay at this hotel. The staff was friendly and the room very nice with a very comfortable bed. However even though we checked in very late there was a lot of noise going on in the hallways. People talking loudly off and on for at least an hour. The rooms weren't very soundproof. Keep in mind the noise was occurring at 1 in the morning. Maybe this type of thing doesn't occur often I don't think I would stay here again.
I have stayed at really nice places before byt this was the first time I was able to sleep in another bed other than my own.
We had been in Texas on business and brought our daughter and granddaughter. They stayed with with friends and we all met up together and spent the night in Round Rock. Loved the hotel, staff were great, hot breakfast saved money. We stayed in the two bedroom suite and loved everything about it. Granddaughter colored "special bags" for guest and got a free candy, SHE LOVED THAT!!!
Located in Round Rock West, Staybridge Suites Round Rock is a leisurely stroll from sights such as Chisholm Trail Crossing Park and Memorial Park. This 3-star aparthotel has 81 rooms and welcomes guests with free breakfast, an outdoor pool, and a 24-hour fitness center.
Start your day off right with a free buffet breakfast, served each morning from 5:30 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.
Each apartment is air-conditioned and features a kitchen and space to spread out with a sitting area. A 40-inch LED TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include a washer/dryer, a sofa bed, and a coffee maker.
At Staybridge Suites Round Rock, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.
It started out pretty good. The second night around 11:30pm we heard water pouring from the bathroom above us. I called the front desk to report it. The water eventually stopped but no explanation was given and no one ever came to check the damage to our bathroom. Night 4 the AC went out around midnight. I called the front desk, she offered us some floor fans. to get us through the night because they didn't have any other 2 room suites available. Just 1 room with a single king bed. The next day I get back from work, still no AC, I called the front desk and 10 minutes later the maintenance guys shows up. I asked if he had already stopped by earlier, he said he was not aware there was an issue with our AC. I asked about the water leak in the bathroom, he also had no idea there was a leak. He later told me the tub in that room was cracked causing the water to leak into our bathroom. I called and spoke to the front desk about getting a discount which she assured me would happen. Well, it didn't. No one ever followed up.
Great place to stay for families and great support
Overall good stay and friendly staff. However, this particular property was very underwhelming. In the future management should provide training on facility presentation and cleanliness and also ensure breakfast is properly prepared for guests with the same selection as other Staybridge hotels in Austin.
The young lady that checked us in was extremely friendly, the room was perfect, clean, fresh etc...
The room size was very nice, the complimentary breakfast was one of the best I have had. The hotel has a very nice look to it as soon as you come into the lobby. I woud definitely stay there again.
Great accommodations and service. A brief problem with my room; however, it was resolved in less than 10 mins and I was moved to another room.......Thanks
Everything and everyone was perfect. Staff was very friendly.
Too close to highway. Lots of noise from traffic and train. Air conditioner fan broken and made noise. Room very small for 5. One very small bathroom. Room smelled as though someone had smoked in it. The pool was unusable because it was over-chlorinated. The dishes in the cabinet were dirty. They had a great breakfast and the common areas were nice, but I would not bring my family here again.
The room was great and the staff was friendly and helpful. Every breakfast and evening meal that we had there was very nice.
Thank you BG for your feedback; it is appreciated. I apologize for the less than stellar service received at our property. This is definitely not hoe we operate and will use this feedback to help train our staff. Thank you again.