Everything was OK The toilet could’ve been a little taller and the toilet seat was cracked.
The keys to the first room did not work, so the clerk had to change keys. I could hear conversations in the room beside that room and asked to be moved. The keys for the 2nd room also did not work and one air con unit was not working. So, I was then moved to a 3rd room. Thus, it took almost an hour to get situated. Although everything was working, I could hear noise from the floor above as well as noise outside.
It was amazing!!! My kids, husband, and I loved it, what a great experience!
I liked that the room was like a small apartment. The bathroom could’ve been updated a little more and hair was on the side of the toilet when we checked in the room.
I will definitely be using them again. Friendly, clean, and comfortable
Room outdated coaches old tile broken carpet dirty
Our family of four stayed at Homewood Suites and this stay absolutely blew us away! The hotel was in a great quiet area away from lots of busy or noisy traffic. The attention to detail and cleanliness of the hotel was spot on. Also, the staff went above and beyond to meet my family's wishes to ensure we had the best stay possible. Our hotel suite was cozy, comfortable and very welcoming. Our 3 year old had nothing but positive things to say as well and mentioned she really likes our "home" in Austin (Round Rock)! I am so happy we found Homewood Suites and we will definitely stay here again.
I'm a regular Homewood suites guest, because I like the separate living area/kitchenette, cleanliness and guest service. The first two were fine at this homewood in round rock, guest service left a lot to be desired mainly by management. My room had a fan that sounded like a windmill with the noise and the a/c wasn't working for a while. I asked the manager if I could extend my stay by one night for the same price I'd originally booked, and she refused. I had to check out, complete my business in austin during the day, then wait until evening when prices dropped. She could've just given me that rate and saved me the trouble of checking out and then checking back in.
Friendly staff. Clean and modern rooms. Reasonable breakfast. If I had one suggestion for improvement, it would be nice if housekeeping could get to my room before 7pm. Otherwise, no complaints and I will continue to stay here.
We were very satisfied with our stay, the over all view was very elegant, the breakfast was great, the staff was very helpful, we will be staying here again on our next visit.
My boyfriend and I were in town to visit my sister after her car accident and we stayed in this hotel. It seemed like a good deal online, but what we got was so much more. As soon as we walked in the staff greeted us with a smile. She was very knowledgable about what the hotel offered and showed us on a mini laminated floor plan how to get to the room from all entrances. Once we got to the room we saw how quaint it was and they provided anything you could possibly need in a kitchen. There was even a bottle opener and dish soap as well as tea bags and coffe with plates and mugs and silverware and a stove! The bed was very comfy and the room was spotless. We ran into the lady from the front desk and she told us you get ice from the kitchen and got it for us and brought it up to the room. Overall, we had a great experience after a horrible weekend. I would definitely recommend and stay there on our next visit.
The Hotel, the staff, an the room were great. Great place to stay while passing through. Has a good breakfast as well. We will be back.
I stay here every time I travel in for work and I am always pleased with my stay. I do arrive late in the evening, and a few times they have put me in a handicap suite, so now I call ahead to make sure I do not get that room. They tend to be busy. But I think this is because this hotel is a clean, friendly place to stay - feels home-like, food is great and the staff is the biggest reason I like the hotel. I see the same faces every time I come and really like everyone.
For the most part we had a great stay except that we were booked into a handicap room and we are not. We arrived back at the hotel too late and too tired to switch rooms. The room was by the outside door and we heard that door open and slam close more times than we could count!
Located in Three Points, Homewood Suites Austin Round Rock is a leisurely stroll from sights such as Dell Computer HQ and Boardwalk Shopping Center. This 115-room, 3-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Free continental breakfast is served each morning from 6:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
Guests can expect to find free WiFi and wired Internet, along with 37-inch LCD TVs. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are other standard amenities.
At Homewood Suites Austin Round Rock, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Everything was OK The toilet could’ve been a little taller and the toilet seat was cracked.
Dear Guest, Thank you so much for staying with us and for taking the time to leave a review! I'm so glad that for the most part things were well, but very sorry that you experienced the issue with the bathroom. We appreciate you letting us know so we can address the issue so it can be fixed. We hope you might stay with us again in future! Best wishes and best of health to you and your family during these times. Sincerely, Kaytlin
The keys to the first room did not work, so the clerk had to change keys. I could hear conversations in the room beside that room and asked to be moved. The keys for the 2nd room also did not work and one air con unit was not working. So, I was then moved to a 3rd room. Thus, it took almost an hour to get situated. Although everything was working, I could hear noise from the floor above as well as noise outside.
Dear Guest, Thank you for choosing to stay with us and for taking the time to leave a review. I am so very sorry you had such issues in getting checked into your room and that you had noise near your room. We will take your comments in consideration as we continue to improve our guests' experience. We hope that you might consider staying with us again with these problems rectified. Best wishes to you and your family during these difficult times. Sincerely, Kaytlin
It was amazing!!! My kids, husband, and I loved it, what a great experience!
Dear Guest, Thank you so much for staying with us and for your amazing review! We so look forward to next time! Best wishes and best of health to you and your family during these times. Sincerely, Kaytlin
I liked that the room was like a small apartment. The bathroom could’ve been updated a little more and hair was on the side of the toilet when we checked in the room.
Dear Kim, Thank you so much for staying with us and for taking the time to leave a review! I’m so sorry that you found hair in the bathroom! We will work with our housekeeping to ensure that doesn’t happen again in future. Also we are looking forward to a renovation in the next year and can not wait for the the updates that will bring! We hope that you might choose to stay with us again so we can welcome you back! Best wishes to you and your family during these crazy times. Sincerely, Kaytlin
I will definitely be using them again. Friendly, clean, and comfortable
Room outdated coaches old tile broken carpet dirty
Our family of four stayed at Homewood Suites and this stay absolutely blew us away! The hotel was in a great quiet area away from lots of busy or noisy traffic. The attention to detail and cleanliness of the hotel was spot on. Also, the staff went above and beyond to meet my family's wishes to ensure we had the best stay possible. Our hotel suite was cozy, comfortable and very welcoming. Our 3 year old had nothing but positive things to say as well and mentioned she really likes our "home" in Austin (Round Rock)! I am so happy we found Homewood Suites and we will definitely stay here again.
Thank you for your review.