I booked a room and arrived at 11PM and was told that no rooms were available, I had to find a different hotel and pay out of pocket. Now I have to wait 3 days for the SECOND step of refund now the actual refund !?!? Exhausted, sleepy, hungry and now unconvinced! Thanks
I was prettt dissap
Nos gusto, muy cómodo y practico. Buen servicio. Esta accesible.
Very nice and helpful staff. Great rates & I would recommend this hotel.
The staff was friendly and professional ... The room was dirty and there were plumbing issues. The shower wasn't extra clean there was crust on a pillowcase and the toilet was clogged up two days in a row even after it was fixed it just clogged up later and it had nothing to do with the way we were using it and everything to do with some sort of recurring plumbing issue.
The property was good, location was good also. The only thing that I did not like was the fact that the extra blanket in the closet were not clean. I know they weren't clean because they had a smell to them. Also, it was on sheet and a thin blanket but no fitted sheet for the mattress in the sleep sofa.
Excellent suites. Very clean rooms. Would recommend to everyone. Excellent customer service.
Love the friendly staff and clean hotel plus the sanitizer was a plus.
Place was excellent and the room was nice and quiet
Really nice, large room. Very clean. Super comfortable bed and pillows.
The room was neat and clean but felt crowded, the tv was in the most awkward place which left very little clearance between the bed and tv to walk without banging your leg if you didnt turn to the side. And pretty much 0 clearance if the sofa bed was out. It should have been mounted on the wall to maximize the small space. Really not enough room to accommodate 3+ ppl comfortably. Breakfast area too small for the amount of traffic, no one really overseeing the breakfast area to prevent all the unsupervised children from touching all over the food and grabbing things with their hands and putting it back. It was just too chaotic and risky. The tables were like kiddie tables, which made it awkward to eat. The whole area really should be larger and flow more efficiently. We didn't even bother to eat there after the first morning. Wouldn't stay here again.
There is no communication. I have called the hotel literally 15 timea and not one answer.
I REALLY ENJOYED MY VISIT AT THE SPRINGHILL SUITES BY MARRIOTT.
Julissa the receptionist was amazing and very helpful!
During our weekend stay there, they were doing construction on the first floor. Maybe a worker left the door open but when we walked by there were grasshoppers hopping around the building. Not the worst inconvenience as we were on the fourth floor. The room itself was great, comfy bed, enough space to walk around,, and overall clean. Would stay here again, just hoping the construction would be finished.
2 out of 5 floors at the hotel are undergoing renovation, construction workers are using both guest elevators and the wait for elevators was long. Also, their pool is closed for renovations as well and that wasn’t mentioned on the website when we booked the room. I specifically booked a hotel woth a pool because my mother wanted to go swimming (we don’t have one at home). So they gave us a paper pass to use the nearby hotel’s pool (whose front desk would not give us a key to use a restroom, or even exit the pool area without having to go around the basketball court). We still had to tailgate other hotel guests, even though we’re authorized to be there. The AC is positioned right next to one of the double beds (at least in renovated rooms not sure what the old layout was) and blows directly on the person sleeping on that bed, without being able to adjust the angle. Your only option is to either freeze to death or turn the AC off (which in Texas on the top floor in September you will also die). Also phone didn’t work in the room and I walked downstairs 3 (!) times to remind them to fix it and they still didn’t. The morning we were checking out they asked if we still wanted the phone fixed. No thanks a little too late for that.
Checked in August 13th- First night at 3am I was getting bitten by what I assume was bed bugs. At 4am I went down and asked to switch rooms. I was asked if I had bites on me. What does it matter just MOVE ME ROOMS. They moved me rooms (still on 5th floor) which they kept assuring me it had been newly renovated. Well- regardless it was NOT clean. When I pulled the sheets back- all sorts of gross hair underneath the mattress pad and what looked like lice like type eggs on the sheets. NOPE. I was assured they would have pest control take care of that room. What they need to do is burn the bed for Room 518. Disgusting!! In the new room, the vents were thick with grime and dirt- as if they’ve never been cleaned. Whoever cleans doesn’t understand how to clean bathrooms- hair all over the floor behind the toilet. When they say renovated room- it is not completely renovated. The bathrooms definitely were not! The hallway was boiling hot. The pool is indoors and looked as if it had some sort of film over the water. Gross. The staff was meh. The young man who checked us out of our room the last day was by far the friendliest. The elevators are beyond slow and also under construction and DIRTY. Got it. You’re working on stuff- but pick up your trash! I definitely would never stay here again. This was the worst Spring Hill suites we’ve ever stayed in. Do yourself a favor and stay at another hotel- or book directly thru Marriott so they can at least refund you!
They are renovating the rooms, which is good because they need it. We got an old room that needs renovations. The beds are not very comfortable.
SpringHill Suites by Marriott Austin Parmer/Tech Ridge places you within a 15-minute drive of popular attractions such as The Domain and LBJ Presidential Library. This 3-star hotel has 132 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour gym.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
The 132 accommodations feature living rooms. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Microwaves, refrigerators, and coffee makers are other standard amenities.
Guests staying at SpringHill Suites by Marriott Austin Parmer/Tech Ridge enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
I booked a room and arrived at 11PM and was told that no rooms were available, I had to find a different hotel and pay out of pocket. Now I have to wait 3 days for the SECOND step of refund now the actual refund !?!? Exhausted, sleepy, hungry and now unconvinced! Thanks
I was prettt dissap
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Thanks for staying with us. Please feel free to respond with the issues you have endured during your stay with us so we can address the situation.
Nos gusto, muy cómodo y practico. Buen servicio. Esta accesible.
Thanks for staying with us. We appreciate your feedback!
Very nice and helpful staff. Great rates & I would recommend this hotel.
Thanks for staying with us. We appreciate your feedback!
The staff was friendly and professional ... The room was dirty and there were plumbing issues. The shower wasn't extra clean there was crust on a pillowcase and the toilet was clogged up two days in a row even after it was fixed it just clogged up later and it had nothing to do with the way we were using it and everything to do with some sort of recurring plumbing issue.
Thank you for choosing to stay at the SpringHill Suites Austin Parmer/Tech Ridge and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We assure you the situation that took place during your stay was unexpected for us as well, and is not a common occurrence at this property, or any Marriott hotel. We hope you are able to look past the incident and come back to see us again soon!
The property was good, location was good also. The only thing that I did not like was the fact that the extra blanket in the closet were not clean. I know they weren't clean because they had a smell to them. Also, it was on sheet and a thin blanket but no fitted sheet for the mattress in the sleep sofa.
Thank you for choosing to stay at the SpringHill Suites Austin Parmer/Tech Ridge and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We assure you the situation that took place during your stay was unexpected for us as well, and is not a common occurrence at this property, or any Marriott hotel. We hope you are able to look past the incident and come back to see us again soon!
Excellent suites. Very clean rooms. Would recommend to everyone. Excellent customer service.
Thanks for staying with us! Come back soon.
Love the friendly staff and clean hotel plus the sanitizer was a plus.
Thanks for staying with us!
Place was excellent and the room was nice and quiet
Hello Guest, Thank you for stay here at Springhill Suites. We are honored to have serviced your business here in Austin. We look forward to having you in the near future.
Thank you for taking the time to give us your feedback. We sincerely apologize for the inconvenience, We will be looking into your concerns.