2 hour wait for check in. Room keys never worked, had to get staff every time I needed to enter my room. Manager MIA, was never able to speak to them. Avoid this hotel at all costs!
Staff was great. Room was clean and in good condition. Hope to come back!
perfect on every level! 5 stars
Friendly staff, walking distance to Austin's night life
Professional and courteous staff, clean facilities, requires keycard entry at night and security guard posted in evening for added safety.
We had a very nice stay.
Close to UTAustin
Not parking at all have to pay to park on a Hotel was ridiculous
great stay
I would not recommend to stay here at all. Everything is a joke at this location from the unprofessional staff to the broken down over charged parking garage…
I rarely leave reviews on here, but I feel compelled since this was easily one of the best experiences I’ve had at a hotel as someone who travels 9 months of the year. The staff are wonderful and accommodating, the layout is perfect, updated and just the right size to be attentive and clean at all times. The hotel is centralized in the middle of downtown alongside hotels 2-3x the price. They have just about every amenity you could ever want (gym, pool, breakfast, laundry room, front desk and mini store) and go the extra mile about it. I’ve been to plenty of hotels that have these same services but are sad, run down, and grumpy, this is not that place. Hats off to everyone that works here, thanks for a great stay!
Holiday Inn Express & Suites Austin Downtown - University, an IHG Hotel places you in Downtown Austin, within a leisurely stroll of popular sights such as University of Texas at Austin and Sixth Street. This 171-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Built in 2015, the brand new Holiday Inn Express & Suites Austin Downtown - University, an IHG Hotel offers an outdoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 30 per day. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, a meeting room, and a computer station.
2 hour wait for check in. Room keys never worked, had to get staff every time I needed to enter my room. Manager MIA, was never able to speak to them. Avoid this hotel at all costs!
Dear Nitin,Thank you for choosing the Holiday Inn Express and for taking the time to provide feedback about your experience. We strive to make each stay as pleasant and comfortable as possible and I'm so glad to hear this stay went so well. I hope you truly felt at home and will consider staying with us again next time you're in Austin!Yours in hospitality,Cody ArnAssistant General ManagerHotel Indigo & Holiday Inn Express Downtown Austin
Staff was great. Room was clean and in good condition. Hope to come back!
Dear David,Thank you for choosing the Holiday Inn Express and for taking the time to provide feedback about your experience. We strive to make each stay as pleasant and comfortable as possible and I'm so glad to hear this stay went so well. I hope you truly felt at home and will consider staying with us again next time you're in Austin!Yours in hospitality,Cody ArnAssistant General ManagerHotel Indigo & Holiday Inn Express Downtown Austin
perfect on every level! 5 stars
Thank you so much, we hope you decide to return to visit us soon.
Friendly staff, walking distance to Austin's night life
Thank you so much for choosing to stay with us. Please come back and see us again soon.
Professional and courteous staff, clean facilities, requires keycard entry at night and security guard posted in evening for added safety.
Thank you so much for choosing to stay with us. Please come back and visit us again soon.
Dear Amy,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible and I'm sorry you stayed with us while we were experiencing technical difficulties that led to the issues you experienced. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Yours in hospitality,Cody ArnAssistant General ManagerHotel Indigo & Holiday Inn Express Downtown Austin