Beautiful property, couple of things that could've made the stay perfect was in-room dining was REALLY lacking. There was no menu in the room, when I called to get something reasonably easy at 10pm, they missed the mark. leaving out part of my order. And upon our arrival I requested a note left for my husband along with the 185$ champagne and fruit tray, they left the note out.
I highly recommend the Hotel Granduca in Austin. A welcoming, comfortable environment in a rustic Italian setting. Thank you for a memorable stay!
Only complaints would be the "self- park" parking fees and the bed pillows. Padding the bottom line with things like parking fees always bugs me. The pillows were really small and were too "mushy " to offer any support.
Staying at this property will spoil you. I have nothing to offer about improving service at all levels and all areas. Bravo to the people who hire and train the employees. The one thing that impresses me the most is the ownership of staff. They say our and we when speaking of The Granduca. They seem proud to work there. I've never heard anyone to openly complain about the system, supervisors or management. Love this place. I need to add food is great!
Rooms are very spacious and have everything you need. Staff was very friendly.
The property decor is very outdated, heavy “Old World” Italian design, fixtures and furnishings. This seemed out of place for a 4 year old property adjacent to Apple’s building in Austin. Worst part of the stay was a fire alarm and hotel evacuation in the early morning hours due to smoke in the kitchen. No fire. And other guests said it was the second night in a row. Another guest said the alarm had gone off four times during their stay. Will not return!
Beautiful location Very tranquil to relax and enjoy the very well-kept property
They charged me $12 per day for self parking and then there was places available at all. They have a very small section for self parking and reserve a large section for valet parking
We liked the location, the surrounding area and the property itself.
Nice hotel. Unique in style. Great views and location
Good Location and price if you don’t need to stay downtown where hotels are outrageously expensive. Easy access to airport. Restaurant is good but closed early so had to eat in the bar which was fine.
Within a short walk of Wild Basin Wilderness Preserve, Hotel Granduca Austin is within a mile (2 km) of Village at Westlake. This 194-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. To-go breakfast is offered for a fee each morning from 8:00 AM to 10:00 AM.
The 194 accommodations feature sitting areas. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include microwaves, coffee makers, and free newspapers.
Built in 2015, the brand new Hotel Granduca Austin offers an outdoor pool, a 24-hour fitness center, and a spa tub. Self parking is offered for USD 15.00 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, 10 meeting rooms, and a conference center.
Beautiful property, couple of things that could've made the stay perfect was in-room dining was REALLY lacking. There was no menu in the room, when I called to get something reasonably easy at 10pm, they missed the mark. leaving out part of my order. And upon our arrival I requested a note left for my husband along with the 185$ champagne and fruit tray, they left the note out.
I highly recommend the Hotel Granduca in Austin. A welcoming, comfortable environment in a rustic Italian setting. Thank you for a memorable stay!
Only complaints would be the "self- park" parking fees and the bed pillows. Padding the bottom line with things like parking fees always bugs me. The pillows were really small and were too "mushy " to offer any support.
Staying at this property will spoil you. I have nothing to offer about improving service at all levels and all areas. Bravo to the people who hire and train the employees. The one thing that impresses me the most is the ownership of staff. They say our and we when speaking of The Granduca. They seem proud to work there. I've never heard anyone to openly complain about the system, supervisors or management. Love this place. I need to add food is great!
Rooms are very spacious and have everything you need. Staff was very friendly.
The property decor is very outdated, heavy “Old World” Italian design, fixtures and furnishings. This seemed out of place for a 4 year old property adjacent to Apple’s building in Austin. Worst part of the stay was a fire alarm and hotel evacuation in the early morning hours due to smoke in the kitchen. No fire. And other guests said it was the second night in a row. Another guest said the alarm had gone off four times during their stay. Will not return!
We are saddened to hear you didn't appreciate our theme and we do apologize for the fire alarm mishaps. It would be lovely to see you again and try to make up for the pain it caused you but we understand if your choices do not include us and we wish you all the best in your future travels.
Beautiful location Very tranquil to relax and enjoy the very well-kept property
They charged me $12 per day for self parking and then there was places available at all. They have a very small section for self parking and reserve a large section for valet parking
Thank you for your review. We are looking into what happened with your amenity.