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Recent guest reviews

After wondering why room was not tidied, was told housekeeping comes only every 4th day. Breakfast did not include coffee...coffee machine broken. Was told to walk to nearby Hampton Inn for coffee. Why couldn't their staff go get coffee and bring it back????

Our kitchenette is awesome Rooms are clean Bed & pillows are super comfy Breakfast is good Staff are pleasant & helpful

The price point during South by Southwest in Austin was great. I don't ever book suites so all the (extra to me but common to suites) was a nice perk. However, property did seem a little old with dated look (carpet, common area furniture etc.) Everything in the room was great though and looked new and modern.

Online it says check in is at 3pm but the front desk said I couldn’t check in until 4 I sat in the lobby and waited. I went into their snack shop and purchased a peak tea and some chips the tea had something floating inside the bottle I didn’t realize until after I was already drinking it I thought it taste weird and knew something was wrong so I check the date it was fine than flipped the bottle upside down and saw this thick stuff floating in the bottle I couldn’t see it at first because the paper was covering it I got my money back from the hotel for the drink and had to file a claim with the manufacturer than about 10 mins later the hotel tells me some construction worked broke a pipe and we would not have water for 4 to 6 hours (that wasn’t true at all) I check in on Friday and the water was not on until Saturday around 8pm so my entire stay I couldn’t use the bathroom brush my teeth nor shower and to top it off the entire city couldn’t drink the water because it was contaminated (honestly I ran to my flight back to California) I will never go back to Texas nor stay at the Homewood Suites Austin South Hotel again

A very nice suite with a king bed and a double sofa bed and a small kitchen if you want to cook some of your own meals. Convenient to downtown and South Austin. An excellent choice for business or pleasure.

We had unexpected delays but Virginia was kind enough to check us in via phone earlier in the day. When we finally arrived around 1:30 a.m. the keys were at the desk as promised. Gilbert on the night staff was more than helpful and compassionate. The rooms were exactly what was needed after the stressful day we had- clean, quiet, comfortable. The breakfast was so very welcome the next morning. Thank you so much for making our trip better than it started!

It was only a short stay while in Austin for a Texas Parks and Wildlife Department meeting. But, it was comfortable and clean as a whistle. We will stay there again.

Nice, quiet hotel with friendly and helpful staff.

I had to go to Austin for a family emergency and needed a place to stay for one night. A lot of the hotels in the area I needed to be (close to a hospital) were way too expensive, so I decided to try the Homewood Suites. After staying here, I think this will be my new preferred hotel. For the price of a regular hotel room, I had a suite with a separate bedroom, full refrigerator and dining area. The wifi was free and quick (always a plus) the breakfast was very filling and they even had waffles in the shape of Texas! I only had two minor issues: my room wasn't ready when I arrived however, I did arrive at 2:30 and check-in time is 3:00. So I totally understand. The second one is the location. It can be tricky to navigate if you are unfamiliar with the area, but it is absolutely worth the small inconvenience. I look forward to staying at more Homewood Suites in the future!

We paid the extra for a hotel with a 24 hour shuttles service. So glad we did! Everything was wonderful...wish we could gave stayed longer!

A comfortable, clean, quiet hotel with easy access to the south MoPac area. We have stayed here before and recommend this hotel.

Very nice stay with good friendly staff...I would certainly recommend it to my friends and colleagues. I would definitely stay there again. Thank you,

We ended up with a smoking room due to the busy holiday weekend. Front desk offered to have housekeeping spray the room but they never showed up. The a/c in one of the rooms was broken upon arrival and they had it fixed by the evening. Overall the space was adequate - we booked a two room suite for 4 adults and 2 kids. Three tv's and DVD player in the suite definitely helped keep the kids entertained. Hot Daily breakfast was nice. The pool could've have used a bit more upkeep. Location was convenient.

My experience was great! The front desk mistakenly put me into a room that had not been cleaned yet but immediately handled it with a new room, keys delivered to me and a gift for being slightly inconvenienced. They also arranged and paid for Super Shuttle to the airport the next day.

Enjoyed our stay immensely.

friendly staff, great bed and linens, delicious breakfast and prime location

Governors Row Austin TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Fitness center

Located in McKinney within a mile (2 km) of South Congress Avenue, Homewood Suites by Hilton Austin-South/Airport is within a few miles (5 km) of other popular sights such as McKinney Falls State Park. This 3-star hotel welcomes guests with 96 rooms and conveniences like an outdoor pool, free in-room WiFi, and a gym.


Dining

Free continental breakfast is included with your stay and awaits you each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

Guests can expect to find free WiFi and wired Internet, plus TVs with cable channels and DVD players. Bathrooms offer hydromassage showers, hair dryers, and designer toiletries. Kitchenettes, sofa beds, and sitting areas are other standard amenities.


Property features

Guests staying at Homewood Suites by Hilton Austin-South/Airport enjoy an outdoor pool, a gym, and free WiFi in public areas. Onsite parking is offered for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Guest reviews for Homewood Suites by Hilton Austin-South/Airport

Everyone (4) Couples (4) Business (2) Family (6)
2
Partner Couples

After wondering why room was not tidied, was told housekeeping comes only every 4th day. Breakfast did not include coffee...coffee machine broken. Was told to walk to nearby Hampton Inn for coffee. Why couldn't their staff go get coffee and bring it back????

By , from Beach Haven on Nov 17, 2021

Review comment responded on Nov 17, 2021

Thank you for your feedback, Mary. Housekeeping services are automatically offered every 4th day unless the guest requests service (the day prior). Due to the staffing shortage that plagues the entire hospitality industry, we are unable to offer daily housekeeping. We do apologize for the coffee situation. Each of our suites is equipped with a coffee machine and coffee set up in each suite. Our coffee machine broke yesterday and the part was ordered immediately but is not expected until next week. We have been going next door to get coffee. I sincerely apologize that we must have run out again when you came down. We hope you will stay with us again and give us another opportunity to win your loyalty!

5
Everyone

By on May 28, 2020

Review comment responded on Jun 2, 2020

We are so happy that you loved your stay with us and thank you for the feedback! We hope that you will stay with us again if you return to Austin!

5
Family with small children

Our kitchenette is awesome Rooms are clean Bed & pillows are super comfy Breakfast is good Staff are pleasant & helpful

By on Jul 28, 2019

Review comment responded on Jul 29, 2019

Thank you for your review. We are so happy that you enjoyed our hotel and all that it has to offer. See you again soon!

4
Family

The price point during South by Southwest in Austin was great. I don't ever book suites so all the (extra to me but common to suites) was a nice perk. However, property did seem a little old with dated look (carpet, common area furniture etc.) Everything in the room was great though and looked new and modern.

By on Mar 21, 2019

Review comment responded on Apr 19, 2019

Thank you so much for staying with us and for your feedback. We completed our renovation in March 2018 of all of our guestrooms, public space and exterior. We apologize that it didn't quite meet your expectations. We do hope you will stay with us again if your travels bring you back to Austin!

1
Everyone

Online it says check in is at 3pm but the front desk said I couldn’t check in until 4 I sat in the lobby and waited. I went into their snack shop and purchased a peak tea and some chips the tea had something floating inside the bottle I didn’t realize until after I was already drinking it I thought it taste weird and knew something was wrong so I check the date it was fine than flipped the bottle upside down and saw this thick stuff floating in the bottle I couldn’t see it at first because the paper was covering it I got my money back from the hotel for the drink and had to file a claim with the manufacturer than about 10 mins later the hotel tells me some construction worked broke a pipe and we would not have water for 4 to 6 hours (that wasn’t true at all) I check in on Friday and the water was not on until Saturday around 8pm so my entire stay I couldn’t use the bathroom brush my teeth nor shower and to top it off the entire city couldn’t drink the water because it was contaminated (honestly I ran to my flight back to California) I will never go back to Texas nor stay at the Homewood Suites Austin South Hotel again

By , from Moreno Valley California on Oct 29, 2018

Review comment responded on Oct 30, 2018

I truly apologize for your experience. The city had 5 water main breaks on Friday and one of them happened to effect our hotel. We communicated with the information that we were receiving. I am aware that the staff has communicated with you about compensation for the water.

5

great value!

Everyone

A very nice suite with a king bed and a double sofa bed and a small kitchen if you want to cook some of your own meals. Convenient to downtown and South Austin. An excellent choice for business or pleasure.

By , from Fort Wortj TX on Jun 26, 2017

Review comment responded on Jun 29, 2017

Thank you so much! We are glad you enjoyed your stay and look forward to your next visit!

5

very kind, friendly, helpful staff, great rooms

Everyone

We had unexpected delays but Virginia was kind enough to check us in via phone earlier in the day. When we finally arrived around 1:30 a.m. the keys were at the desk as promised. Gilbert on the night staff was more than helpful and compassionate. The rooms were exactly what was needed after the stressful day we had- clean, quiet, comfortable. The breakfast was so very welcome the next morning. Thank you so much for making our trip better than it started!

By on Aug 22, 2016

5

a short stay, but very comfortable.

Couples

It was only a short stay while in Austin for a Texas Parks and Wildlife Department meeting. But, it was comfortable and clean as a whistle. We will stay there again.

By on Aug 8, 2015

4

very nice stay

Family

Nice, quiet hotel with friendly and helpful staff.

By on Jul 15, 2015

4

great value for weekend trip

Family

I had to go to Austin for a family emergency and needed a place to stay for one night. A lot of the hotels in the area I needed to be (close to a hospital) were way too expensive, so I decided to try the Homewood Suites. After staying here, I think this will be my new preferred hotel. For the price of a regular hotel room, I had a suite with a separate bedroom, full refrigerator and dining area. The wifi was free and quick (always a plus) the breakfast was very filling and they even had waffles in the shape of Texas! I only had two minor issues: my room wasn't ready when I arrived however, I did arrive at 2:30 and check-in time is 3:00. So I totally understand. The second one is the location. It can be tricky to navigate if you are unfamiliar with the area, but it is absolutely worth the small inconvenience. I look forward to staying at more Homewood Suites in the future!

By on Mar 9, 2015

Homewood Suites by Hilton Austin-South/Airport

4143 Governors Row, Austin, TX 78744
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