Skip to main content
Beginning of main content

Hilton Garden Inn Austin NW - Arboretum

3.0 out of 5.0

Recent guest reviews

The amenities were nice, but do not expect any manners from any of the hotel staff. Literally, not a single person said hello, thank you, or have a good evening as you walk past the desk to get to your room. Also we had our two kiddos with us which got us even more glares and stares. I would suggest this only for business stays.

No rooms ready at check in. Several guest waiting when we arrived. Housekeeping seamed to be the problem. Waited over 35 minutes. No coffee pods or coffee cups replaced in our room. The front desk said "that's amazing", no, can we get you coffee and cups, just, that's amazing. Again, housekeeping. We were told that breakfast was served in the dinning room in the morning, so we stoped by for breakfast. It was average, but no one told us it was $10.95 until after we had begun to eat. The next morning we found several nice breakfast restaurants, we chose one with great food for less money. I do not like to be taken advantage of.

I stay here at least once a month. Rooms are always clean and the staff are great

As a family of 4 we love to travel but are on a tight budget. This place fit the bill perfectly. The room was spacious. Each of the boys had their own bed and we had one bed as well. The sofa couch pulled out to make a bed in the living room. Plus 2 double beds in the bedroom. Beds where a little firm for our comfort but really my only complaint. They have an indoor salt pool and Jacuzzi that is heated which was perfect for us in the winter time. No one else was using the pool so we had the place to our self. The lobby had a nice feel to it. Plenty of cozy nooks for the boys to hang and watch tv while their father and I had a drink at the bar and could still see them. Food at the bar was really good. Over all the hotel was nice.

First night the refrigerator had a loud on/off motor that prevented sleep. Complained the next day and also complained the bathroom sink was very slow in draining. They said they would send someone up right away. Well, the second night we unplugged the refrigerator and lived with the slow drain, they hadn't fixed anything. Third night, same thing. Very disappointing service and loss of sleep was annoying.

Everyone is friendly and helpful. The rooms are nice and the cost is great.

Great experience! Hotel staff was friendly and helpful.

My stay was very nice. It was more than I expected given the affordable rate. Checking in and checking out took less than 5 minutes. The staff was knowledgeable and friendly and the amenities were superb.

Watch out if you decide to eat breakfast there. If you ask for scrambled eggs, sausage, and bacon, you will pay $10.00. There is a sign to inform guests of this charge, but it is placed right by the bar....misleading. Apparently, you need a breakfast coupon to eat a totally free breakfast.

Great location, clean beautiful rooms. Couldn't get a king size bedroom so got the room with 2 beds. The beds were too small and not comfortable.

perfect for the weekend thank you! will stay again anytime

Hotel staff not very friendly. Lobby coffee empty two days in a row. Lobby trash cans at coffee bar running over. Swimming pool area trashed and no clean towels and door did not work properly...dirty towels, trash, toys everywhere. WiFi poor connection.

Exactly what was expected. Reasonable value. Clean

it was a quick trip - only needed the hotel to sleep - and it was really comfortable and a great stay - thank you

Nice hotel, but we had issues. They installed new door locks that didn't work when you pulled the handle down. Who pulls a door handle up? Also, breakfast is NOT included. It's an extra $10 per adult. However it was convenient and good, but not much different from other free breakfasts I've had in hotels. Overall, it just seemed like they tried hard hard but failed and it wasn't worth the price.

Pleasant atmosphere. Courteous staff. Super clean.

This hotel was very clean! I liked the staff. They gave me a free breakfast bc I didn't know it wasn't included in the price. The breakfast buffet is extra, so if u have a family u need to plan on paying. The beds were fine, as were the pillows, nice sheets too! I liked the soaps & shampoo products they use.

The beds were too hard for my taste. The staff were very friendly and helpful.

Everything went great here. Was a good location with great staff.

Awesome, they have a great staff. The room was clean and it looked great as well!

Room options

King Bed Deluxe Evol Rm

King 1 | Sleeps 2

King Bed Evolution Rm

King 1 | Sleeps 2

Two Dbl Bed Deluxe Evol Rm

Full 2 | Sleeps 4

Two Double Beds Evolution Rm

Full 2 | Sleeps 4

Guest reviews for Hilton Garden Inn Austin NW - Arboretum

Everyone (8) Couples (20) Business (11) Family (17) Other (4) Friends (2)
4

nice accomodations, very rude service

Everyone

The amenities were nice, but do not expect any manners from any of the hotel staff. Literally, not a single person said hello, thank you, or have a good evening as you walk past the desk to get to your room. Also we had our two kiddos with us which got us even more glares and stares. I would suggest this only for business stays.

By on Nov 20, 2017

4

great location, near to everything in austin.

Everyone

No rooms ready at check in. Several guest waiting when we arrived. Housekeeping seamed to be the problem. Waited over 35 minutes. No coffee pods or coffee cups replaced in our room. The front desk said "that's amazing", no, can we get you coffee and cups, just, that's amazing. Again, housekeeping. We were told that breakfast was served in the dinning room in the morning, so we stoped by for breakfast. It was average, but no one told us it was $10.95 until after we had begun to eat. The next morning we found several nice breakfast restaurants, we chose one with great food for less money. I do not like to be taken advantage of.

By , from North Texas on Oct 10, 2017

5

nice hotel easy access to nw austin

Everyone

I stay here at least once a month. Rooms are always clean and the staff are great

By on Jun 28, 2017

5

christmas present for the family

Everyone

As a family of 4 we love to travel but are on a tight budget. This place fit the bill perfectly. The room was spacious. Each of the boys had their own bed and we had one bed as well. The sofa couch pulled out to make a bed in the living room. Plus 2 double beds in the bedroom. Beds where a little firm for our comfort but really my only complaint. They have an indoor salt pool and Jacuzzi that is heated which was perfect for us in the winter time. No one else was using the pool so we had the place to our self. The lobby had a nice feel to it. Plenty of cozy nooks for the boys to hang and watch tv while their father and I had a drink at the bar and could still see them. Food at the bar was really good. Over all the hotel was nice.

By on Dec 29, 2016

2

unfortunately disappointing

Everyone

First night the refrigerator had a loud on/off motor that prevented sleep. Complained the next day and also complained the bathroom sink was very slow in draining. They said they would send someone up right away. Well, the second night we unplugged the refrigerator and lived with the slow drain, they hadn't fixed anything. Third night, same thing. Very disappointing service and loss of sleep was annoying.

By , from california on Sep 6, 2016

5

great place

Everyone

Everyone is friendly and helpful. The rooms are nice and the cost is great.

By on Aug 2, 2016

4

it was great not too far from the oasis.

Everyone

Great experience! Hotel staff was friendly and helpful.

By on Jul 18, 2016

5

excellent location

Everyone

My stay was very nice. It was more than I expected given the affordable rate. Checking in and checking out took less than 5 minutes. The staff was knowledgeable and friendly and the amenities were superb.

By on Jun 24, 2016

3

ok stay, but...

Couples

Watch out if you decide to eat breakfast there. If you ask for scrambled eggs, sausage, and bacon, you will pay $10.00. There is a sign to inform guests of this charge, but it is placed right by the bar....misleading. Apparently, you need a breakfast coupon to eat a totally free breakfast.

By on Nov 10, 2015

5

hilton garden

Families

Great location, clean beautiful rooms. Couldn't get a king size bedroom so got the room with 2 beds. The beds were too small and not comfortable.

By on Aug 12, 2015