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Hilton Garden Inn Austin NW - Arboretum

3.0 out of 5.0

Recent guest reviews

As a family of 4 we love to travel but are on a tight budget. This place fit the bill perfectly. The room was spacious. Each of the boys had their own bed and we had one bed as well. The sofa couch pulled out to make a bed in the living room. Plus 2 double beds in the bedroom. Beds where a little firm for our comfort but really my only complaint. They have an indoor salt pool and Jacuzzi that is heated which was perfect for us in the winter time. No one else was using the pool so we had the place to our self. The lobby had a nice feel to it. Plenty of cozy nooks for the boys to hang and watch tv while their father and I had a drink at the bar and could still see them. Food at the bar was really good. Over all the hotel was nice.

First night the refrigerator had a loud on/off motor that prevented sleep. Complained the next day and also complained the bathroom sink was very slow in draining. They said they would send someone up right away. Well, the second night we unplugged the refrigerator and lived with the slow drain, they hadn't fixed anything. Third night, same thing. Very disappointing service and loss of sleep was annoying.

Everyone is friendly and helpful. The rooms are nice and the cost is great.

Great experience! Hotel staff was friendly and helpful.

My stay was very nice. It was more than I expected given the affordable rate. Checking in and checking out took less than 5 minutes. The staff was knowledgeable and friendly and the amenities were superb.

Watch out if you decide to eat breakfast there. If you ask for scrambled eggs, sausage, and bacon, you will pay $10.00. There is a sign to inform guests of this charge, but it is placed right by the bar....misleading. Apparently, you need a breakfast coupon to eat a totally free breakfast.

Great location, clean beautiful rooms. Couldn't get a king size bedroom so got the room with 2 beds. The beds were too small and not comfortable.

perfect for the weekend thank you! will stay again anytime

Hotel staff not very friendly. Lobby coffee empty two days in a row. Lobby trash cans at coffee bar running over. Swimming pool area trashed and no clean towels and door did not work properly...dirty towels, trash, toys everywhere. WiFi poor connection.

Exactly what was expected. Reasonable value. Clean

it was a quick trip - only needed the hotel to sleep - and it was really comfortable and a great stay - thank you

Nice hotel, but we had issues. They installed new door locks that didn't work when you pulled the handle down. Who pulls a door handle up? Also, breakfast is NOT included. It's an extra $10 per adult. However it was convenient and good, but not much different from other free breakfasts I've had in hotels. Overall, it just seemed like they tried hard hard but failed and it wasn't worth the price.

Pleasant atmosphere. Courteous staff. Super clean.

This hotel was very clean! I liked the staff. They gave me a free breakfast bc I didn't know it wasn't included in the price. The breakfast buffet is extra, so if u have a family u need to plan on paying. The beds were fine, as were the pillows, nice sheets too! I liked the soaps & shampoo products they use.

The beds were too hard for my taste. The staff were very friendly and helpful.

Everything went great here. Was a good location with great staff.

Awesome, they have a great staff. The room was clean and it looked great as well!

It was pretty ok. For a Hilton, it is affordable. Room was clean, but had a smell of old socks. Choice of furniture and design a bit old fashioned and average-looking.

Nice, very clean room. Very modern decor. Quiet hotel, unlike the hotels right on Hiway 35. Plush beds. Will stay there again when down in Austin for a meeting, conference, or family activity

It was a working weekend for me but that made this stay even better. Room was comfortableand inviting. I plan on coming back for fun!!

11617 Research Blvd Austin TX

Located in Northwest Austin, Hilton Garden Inn Austin NW - Arboretum is within a few miles (5 km) of sights such as St. David's North Austin Medical Center and The Domain. This 3-star hotel welcomes guests with 138 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. LBJ Presidential Library is also within a 15-minute drive of this Austin hotel.


Dining

Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.


All of Hilton Garden Inn Austin NW - Arboretum's 138 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and free local calls. Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.

Rooms


At Hilton Garden Inn Austin NW - Arboretum, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. Free parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 3 meeting rooms, and a 24-hour business center.

Property features

Room options

King Bed Deluxe Evol Rm

King 1 | Sleeps 2

King Bed Evolution Rm

King 1 | Sleeps 2

Two Dbl Bed Deluxe Evol Rm

Full 2 | Sleeps 4

Two Double Beds Evolution Rm

Full 2 | Sleeps 4

Guest reviews for Hilton Garden Inn Austin NW - Arboretum

Everyone (5) Couples (20) Business (11) Family (17) Other (4) Friends (2)
5

christmas present for the family

Everyone

As a family of 4 we love to travel but are on a tight budget. This place fit the bill perfectly. The room was spacious. Each of the boys had their own bed and we had one bed as well. The sofa couch pulled out to make a bed in the living room. Plus 2 double beds in the bedroom. Beds where a little firm for our comfort but really my only complaint. They have an indoor salt pool and Jacuzzi that is heated which was perfect for us in the winter time. No one else was using the pool so we had the place to our self. The lobby had a nice feel to it. Plenty of cozy nooks for the boys to hang and watch tv while their father and I had a drink at the bar and could still see them. Food at the bar was really good. Over all the hotel was nice.

By on Dec 29, 2016

2

unfortunately disappointing

Everyone

First night the refrigerator had a loud on/off motor that prevented sleep. Complained the next day and also complained the bathroom sink was very slow in draining. They said they would send someone up right away. Well, the second night we unplugged the refrigerator and lived with the slow drain, they hadn't fixed anything. Third night, same thing. Very disappointing service and loss of sleep was annoying.

By , from california on Sep 6, 2016

5

great place

Everyone

Everyone is friendly and helpful. The rooms are nice and the cost is great.

By on Aug 2, 2016

4

it was great not too far from the oasis.

Everyone

Great experience! Hotel staff was friendly and helpful.

By on Jul 18, 2016

5

excellent location

Everyone

My stay was very nice. It was more than I expected given the affordable rate. Checking in and checking out took less than 5 minutes. The staff was knowledgeable and friendly and the amenities were superb.

By on Jun 24, 2016

3

ok stay, but...

Couples

Watch out if you decide to eat breakfast there. If you ask for scrambled eggs, sausage, and bacon, you will pay $10.00. There is a sign to inform guests of this charge, but it is placed right by the bar....misleading. Apparently, you need a breakfast coupon to eat a totally free breakfast.

By on Nov 10, 2015

5

hilton garden

Families

Great location, clean beautiful rooms. Couldn't get a king size bedroom so got the room with 2 beds. The beds were too small and not comfortable.

By on Aug 12, 2015

4

great for business

BusinessTravelers

perfect for the weekend thank you! will stay again anytime

By on Apr 30, 2015

3

just ok

Couples

Hotel staff not very friendly. Lobby coffee empty two days in a row. Lobby trash cans at coffee bar running over. Swimming pool area trashed and no clean towels and door did not work properly...dirty towels, trash, toys everywhere. WiFi poor connection.

By on Apr 13, 2015

3

good

Singles

Exactly what was expected. Reasonable value. Clean

By on Nov 22, 2014