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Mercure Auckland

4.0 out of 5.0

Recent guest reviews

The Mercure Auckland is newly renovated I believe. Very clean and large rooms. Nicely decorated. The lobby was very small, but there was some kind of construction going on, so maybe that will be enlarged in the future. There was a nice restaurant and bar on the top floor. We did not eat there, but there was a great view if you go up for a drink or a meal.

Great location. Friendly staff. Rooms were smaller and not many accessories.

I booked Mercure Auckland for 2 nights at the recommendation of a friend (who was also staying there at the same time). This was my first time in Auckland and I found this was a great base for the 2.5 days I was in the area. The location is excellent - perfect for walking along the waterfront and catching ferries for the various tours. The rooms were clean, comfortable and well equipped. The breakfast (not included in my rate) in the hotel restaurant is good although a bit pricey; the dinner was just OK and not quite worth the price in my opinion. Overall, I'd certainly stay here again.

Nice clean hotel,perfect location in the centre,but still not too noisy

More a business hotel. My hair dryer didn't work but discovered this too late to contact staff.would have liked a safe in the room.all staff very helpfullyþ

This hotel has many problems with it. first they put 2 adults in a room meant for one person and lied telling me that it was the correct room. After I insisted they then moved me to a room with the door lock not completely on. Because they were very slow, I corrected it with a plastic knife. The air from the smoking section of the hotel circulates to the non smoking rooms so you wake up with that nice tickle in your throat. i would not stay here again.

Easy to find. Close to everything. No practical internet access. Room was small but great view of the city.

The gym facility is kind of a joke. The "free" wi-fi is even a bigger joke. You have to stay in the lobby to use it and you only get about 30 minutes access, then it cuts you off unless you start paying. Great views. It is an older hotel with new elevators installed in the middle of each floor surrounded by all the rooms. I could constantly here the elevators going up and down in my room so if I asked if another room was available that didn't get the noise. They said that all the rooms had the same elevator noise!

Perfect location and the room was clean. Staff was friendly. My only complaint was that I had asked for a room away from the elevator and was put directly across from the bank of guest elevators and next to the staff elevator. I was awake all night long to the "whir" of elevators going up and down. It was VERY noisy. I had asked earlier in the day (2:00 pm) to be moved and they said there was no other room available. I found that hard to believe so early in the day. Would only recommend this hotel is able to be away from elevators. I was able to walk one block to most anything- food, ferry, shopping.

We needed a hotel for one night while in transit, arrived late and left early. Room sufficed, although I was disappointed that there was no conditioner, only conditioning shampoo. The rooms are ok but dated and a bit dingy. Great location for the price if you are staying in town as it's in the heart of things. Would not recommend late night room service. Friendly but food was awful.

Friendly staff. Hotel room was decent. The location was perfect. Close to the ferry and close to Queen street where all the food places and action is. Great location.

Overall I am satisfied with my stay. This place offer reasonable pricing staying with kids. For us we were 2 adults and 2 kids. The location is great just by the train station at Queens Road. Everything is just a walking distance like Restaurants, Mall, Shopping, etc. Taxis is almost available 24 hours next to the hotel. Lobby area is nice, but rooms are not as trendy but still fairly good compare to the price. One big complain I have with them is they charge for internet where most of the hotels gives it for free these days. Also there is a limit of 30 mins/day on wifi that really sucks. I hope they improve on this soon.

valet parking was very good, and very informative regarding access, as one way streets all around. room a little tired, needs painting. no maps, or things to do booklets in room. beds very comfortable, and slept well, even though in city centre.

This hotel was in a ideal location walking distance to the ferries, transportation and shopping complex. The front desk was sometimes friendly and sometimes not. Being that it's my first day in Auckland, I tend to ask lots of questions. They did accept most of my requests, especially about having a room higher up to get away from the noise. All in all, this hotel has a good review where it is a backpackers room.

Mercure was a great home base for exploring Auckland and beyond (though on a second trip we might stay a little farther outside of downtown as it's quite touristy). The hotel was generally fine: clean, central location, lovely view and good housekeeping. However, there wasn't a concierge (that we ever saw) and the desk staff seemed aloof and perhaps a bit slow. All fine if you know your way about or are there for business, but if you like to ask staff little things like the best place nearby to grab a drink or breakfast -- or expect any level of welcome when you walk in the lobby -- you may find the Mercure lacking.

Hotel gave us a much appreciated early check-in with our Obitz booking and a room with a wonderful view. Perfect location for ferry and bus transit. Major dining areas within short walk. Hotel staff very helpful. Hotel in process of upgrading facilities. Only drawback--no in-room safe.

Got an amazing deal from [...] with free breakfast. The breakfast is at the top floor with great view of the city.

The Mercure was a very conveniently located hotel and our room accommodations adequate but nothing special. The dining facilites were first class. We did find the staff to be outstanding and most helpful in attending to our baggage needs (and storage) and making us feel very welcome. Since we were there just overnight, we took advantage of the city bus (stop located right outside the hotel door) that goes around the city. There is also a free bus whiose stop is also just outside the door.

8 Customs Street Auckland

Room options

Superior Room, 1 King Bed, Ocean View

King 1 | Sleeps 2

Superior Room, 1 King Bed

King 1 | Sleeps 2

Superior Room, 1 Queen Bed

Queen 1 | Sleeps 2

Superior Room, 2 Queen Beds

Queen 2 | Sleeps 4