2/10 Terrible
daniel
Traveled with family
Jul 13, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My family recently stayed at this "4-star" rated hotel in Atlanta Georgia. It was one of the worst hotels and experiences we've had. I would rate this hotel at 1.5 starts max.
We walked into our 8th floor room and immediately saw a dead cockroach in the bathroom.
The bathroom itself was a nightmare. Broken ceiling light which did not work, a huge crack in the shower floor, mold and areas needing a major caulk job including the bottom of the toilet area. The room had chunks of baseboard missing, falling paint, a broken curtain, and deep scratches in walls in some locations. We arrived late in the evening after a long day of sports and it was too late to book another hotel.
The entire hotel needs fresh paint and deep, deep cleaning: the hallways carpets in dire need of replacement on every floor.
Their only option for breakfast was a pathetic $18 buffet -- no other options for small children or elderly adults not wishing for platefuls.
While the outside of the building seems impressive from afar, your inspectors must be blind. We usually value the ratings, and can't believe we thought this would be a pleasant stay and accommodations.
This wasn't the fault of the staff at the hotel. They were lovely and did what they could, but the hotel itself is falling apart. We won't be staying there again.
daniel
Stayed 1 night in Jun 2024
