I love the close proximity of the property to the GSU Stadium. I don’t like the random people in and about that doesn’t seem to be customers of the hotel. Also, the shortage of towels and service, and pool across from the hotel. I don’t like the fact I reserved and paid for 2 rooms in May 2022 and went to check in just to find out one of my rooms were taken😏😏😩
Place just need an upgrade ,good location, helpful staff ,quiet area,microwave and fridge in room .Room needs new paint, lamps ,iron board, iron, new furniture,more detail cleaning not just the usual places.Place ok just need a upgrade.
We checked in on Thursday 1/20, dropped off our bags and went to get dinner. After returning we noticed a trash can in the bathroom tub collecting water from the ceiling that was dripping. There were a few 4X4 pieces of wood in the tub. They moved us to a new room which seemed okay until the temperature dropped outside, and we determined the heat wasn’t working and we had no remote control for the television. After being moved to the 3rd room in 2 days I was told by the manager they usually give a full refund and let guests find somewhere else to stay if the room is switched more than once. I told them that it would be fine to give me a refund. She asked to give her a few hours to contact her manager to see if he could do anything compensation wise because she wasn’t authorized. I never heard anything back from her. The manager was rude and came across as if “how dare I” have a problem with all the issues and think they should at minimum reduce the rate for the inconvenience. I have NEVER deal with such incompetent and unprofessional people working in customer service. The hallways have a slight odor that comes from old carpet. Which they can fix simply by having it cleaned!! RUN THE OTHER WAY AND STAY ANYWHERE OTHER THAN HERE!
I appreciated having free parking, breakfast, and wifi considering that many hotels in the area do not. I appreciated the very friendly staff and their willingness to give excellent customer service. On the down side, I found a dirty sock under one of the curtains, someone's long hair in the tub, and a stain on the comforter which means that the room was not thoroughly cleaned before our stay.
Update the facilities. A/C need more maintenance, doorlock need upgrade and new carpet in public areas
Breakfast was horrible and there were people off the street coming in eating breakfast and begging daily.
This hotel seems to have gone way downhill. Very understaffed with an unresponsive manager. When we showed up, no one was at the desk for 20 minutes. Then they checked us into a room with unmade beds. The pool was closed because it rained. Yes, because it rained and needed, each time, to be cleaned again. Dingy facilities, rackety air conditioners, neighborhood will be under construction for years, and room views--at best--of the highway. Total dump. Orbitz is failing to get the manager to respond for a refund request.
This hotel is older and you can tell which was fine. But the elevator was on deaths door and we were on the 5th floor. Room was clean. Great water pressure in the bathroom. If the elevator was fixed, I'd gladly recommend the room. It was great for what we needed, just an overnight trip.
The hotel charge us twice for the stay. The fridge didn't work and it took three days to get another one. The young lady who cleaned the rooms was great.
Was not very clean The staff was nice the condition of the hotel was a little run down
A good experience. The daily breakfast was great. The hotel was very hospitable and knowledgeable of the surrounding area.
Excellent hotel was under construction at the the time but I would recommend it breakfast was good as well
Located in Summerhill within a mile (2 km) of Zoo Atlanta, Comfort Inn Atlanta Downtown South is within a few miles (5 km) of other popular sights such as Mercedes-Benz Stadium. This 92-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and safes are also available.
Comfort Inn Atlanta Downtown South features free WiFi in public areas, conference space, and a business center. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include coffee/tea in a common area, express check-in, and free newspapers.
I love the close proximity of the property to the GSU Stadium. I don’t like the random people in and about that doesn’t seem to be customers of the hotel. Also, the shortage of towels and service, and pool across from the hotel. I don’t like the fact I reserved and paid for 2 rooms in May 2022 and went to check in just to find out one of my rooms were taken😏😏😩
Place just need an upgrade ,good location, helpful staff ,quiet area,microwave and fridge in room .Room needs new paint, lamps ,iron board, iron, new furniture,more detail cleaning not just the usual places.Place ok just need a upgrade.
Thank you for your response
We checked in on Thursday 1/20, dropped off our bags and went to get dinner. After returning we noticed a trash can in the bathroom tub collecting water from the ceiling that was dripping. There were a few 4X4 pieces of wood in the tub. They moved us to a new room which seemed okay until the temperature dropped outside, and we determined the heat wasn’t working and we had no remote control for the television. After being moved to the 3rd room in 2 days I was told by the manager they usually give a full refund and let guests find somewhere else to stay if the room is switched more than once. I told them that it would be fine to give me a refund. She asked to give her a few hours to contact her manager to see if he could do anything compensation wise because she wasn’t authorized. I never heard anything back from her. The manager was rude and came across as if “how dare I” have a problem with all the issues and think they should at minimum reduce the rate for the inconvenience. I have NEVER deal with such incompetent and unprofessional people working in customer service. The hallways have a slight odor that comes from old carpet. Which they can fix simply by having it cleaned!! RUN THE OTHER WAY AND STAY ANYWHERE OTHER THAN HERE!
Thank you for staying with us.
Thank you.
we apologize for any inconvenience this may have caused you on your stay here
I appreciated having free parking, breakfast, and wifi considering that many hotels in the area do not. I appreciated the very friendly staff and their willingness to give excellent customer service. On the down side, I found a dirty sock under one of the curtains, someone's long hair in the tub, and a stain on the comforter which means that the room was not thoroughly cleaned before our stay.
Update the facilities. A/C need more maintenance, doorlock need upgrade and new carpet in public areas
Thank you for responding. We will use your feedback to make future improvements. We hope you enjoyed your time in Atlanta and hope to serve you again soon.
Breakfast was horrible and there were people off the street coming in eating breakfast and begging daily.
A, thanks for your feedback, the above has been resolved
This hotel seems to have gone way downhill. Very understaffed with an unresponsive manager. When we showed up, no one was at the desk for 20 minutes. Then they checked us into a room with unmade beds. The pool was closed because it rained. Yes, because it rained and needed, each time, to be cleaned again. Dingy facilities, rackety air conditioners, neighborhood will be under construction for years, and room views--at best--of the highway. Total dump. Orbitz is failing to get the manager to respond for a refund request.
A, thanks for your feedback we are under new management all issues will be resolved
This hotel is older and you can tell which was fine. But the elevator was on deaths door and we were on the 5th floor. Room was clean. Great water pressure in the bathroom. If the elevator was fixed, I'd gladly recommend the room. It was great for what we needed, just an overnight trip.
Hello Kathy,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our towels as well as our service. I hope that we will impress you with exemplary service during future visits.