Overall, very good. Would stay here again. Parking slighly limited.
A very clean property. Older place with a pretty good remodel. Beds are just ok. Staff was super nice and helpful. I know we have COVID and all but you should be more clear about not having breakfast but providing danishes, muffins, and juice.
Close to Biltmore, price was excessive
Woke up with ants in our sheets and the bathroom had holes in the corner of the wall , looks as if the hotel maintenance isn’t kept up with things we’re old and rusty and when flushing the toliet you had to hold it down to get it to flush and it spit water back at you
Close to Biltmore...easy access to interstate...professional staff
The beds were very comfortable and the pillows were nice. Staff was accommodating.
The room and hotel overall were clean and nice! We enjoyed breakfast (even though the staff noted it was limited due to Covid so only packaged items were available). We had some issues with our keys not working but the staff was quick to help us. Coffee available in the lobby 24 hrs was really nice. Good location except it is an industrial area so if you are looking to run/walk outside it's not perfect for that but close to Biltmore etc. Overall great stay for four nights! Recommend alltrails app to find waterfalls/swimming holes nearby if you stay!
Hotel was noisy from both the road that went outside as well as noise from the hallways and rooms next door. Due to Covid, no house keeping for the entire stay-3 days (no one said anything when we checked in), but we had to go to front desk for toilet paper, towels, etc...Also breakfast was nothing but coffee from machine and prepacked muffins and yogurt. Nothing right around hotel, either go to Biltmore village or get on highway and take 1 exit either way.
Love the remodels. Location and cleanliness. Nice atmosphere . We stayed there previously and would stay again.
I was impressed by the cleanliness of the room. I had seen reviews of the noise between rooms, but i didnt think there was much noise filtering through the walls. The breakfast was also very nice.
There was mold in the grout in the bathroom Poor plastering in bathroom. A fixture was missing above the mirror and a piece of metal was placed over the opening that only partially covered the outlet
Great location. Really good breakfast. Clean comfortable friendly
NOT FOR CLAUSTROPHOBICS.The rooms were so small that I needed a pry bar to wedge a suitcase between the bed and the wall. After entering the room anything from getting up to go potty to attempting to to go somewhere required some management skills in spacial relationships, a basic course in rock climbing, spelunking experience and high jump skills.Upon entering the room the first time, I felt anxiety and expected to see a Hobbit pop out of the corner, knowing that it would be impossible for an average sized person to inhabit such a tiny space. There was a tiny little man with a tiny little house and a tiny little wife had he! I guess that Micro-living is the next fashion.
The staff was friendly and the lodge was clean. It looked to have a few recent updates but they appeared to be done on a budget and weren’t in keeping with the look of a lodge.
The location is decent, but that’s about it. The walls are thin enough that when your drunken neighbors stroll in at 3 am, you will wake up thinking they’re opening your door and then hear everything. Bathroom noises, conversations, bed squeaks- everything. It’s great when it happens every night of your stay, and when you try to call the front desk or go down to complain because the drunken party is going on for over an hour no one is there. The room itself wasn’t horrible. Pretty standard. Shower was ok. Pool was a tiny blip that was no larger than a blow-up kiddie pool filled with warm pee water that’s been kept in the sun too long and despite several washes my suit still smells like the overabundance of chlorine they put in. Better than pee, I guess. But it was uncomfortably warm. Gym was an older treadmill that looks like it’s seen better days. Possibly my biggest complaint was on the day of check-out, being cornered by who I’m assuming was their manager, yelling at me for making noise on the elevator when all I did was pull their rickety luggage cart onto an elevator that is far too small. He blocked my way to my room and wouldn’t let me by so I could grab my stuff and check out. Still not sure what was going on here when our party was quiet and respectful. Overall, we booked this thinking we’d get a slightly more quality stay than one of the $60 roadside motels, but no dice. The pics are nice here but save yourself a few bucks and stay there instead.
The staff was very friendly check in and check out was fast.
Biltmore Estate is within 2 miles (3 km) of Brookstone Lodge while other popular attractions such as Blue Ridge Parkway Asheville Entrance are within 3 miles (5 km). This 3-star hotel has 73 rooms and welcomes guests with free breakfast, an indoor pool, and free in-room WiFi.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
All of Brookstone Lodge's 73 individually decorated rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 36-inch LCD TVs with satellite channels. Beds are dressed in down comforters and bathrooms offer hair dryers and designer toiletries. Free weekday newspapers, free local calls, and ironing boards are also available.
Guests of Brookstone Lodge have access to an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
Overall, very good. Would stay here again. Parking slighly limited.
A very clean property. Older place with a pretty good remodel. Beds are just ok. Staff was super nice and helpful. I know we have COVID and all but you should be more clear about not having breakfast but providing danishes, muffins, and juice.
We appreciate your feedback! Thank you for taking the time to review our hotel.
Close to Biltmore, price was excessive
We appreciate your feedback. Thank you for taking the time to review our hotel!
Woke up with ants in our sheets and the bathroom had holes in the corner of the wall , looks as if the hotel maintenance isn’t kept up with things we’re old and rusty and when flushing the toliet you had to hold it down to get it to flush and it spit water back at you
We are so sorry to hear about your negative experience. We appreciate your feedback. Thank you for taking the time to review our hotel.
Close to Biltmore...easy access to interstate...professional staff
Thank you for the great review! We are happy that you enjoyed your stay!
Thank you for the great review! We are happy that you enjoyed your stay!
The beds were very comfortable and the pillows were nice. Staff was accommodating.
Thank you so much! We are happy that you enjoyed your stay!
The room and hotel overall were clean and nice! We enjoyed breakfast (even though the staff noted it was limited due to Covid so only packaged items were available). We had some issues with our keys not working but the staff was quick to help us. Coffee available in the lobby 24 hrs was really nice. Good location except it is an industrial area so if you are looking to run/walk outside it's not perfect for that but close to Biltmore etc. Overall great stay for four nights! Recommend alltrails app to find waterfalls/swimming holes nearby if you stay!
Thank you so much for the great review! We are happy that you enjoyed your stay!
Hotel was noisy from both the road that went outside as well as noise from the hallways and rooms next door. Due to Covid, no house keeping for the entire stay-3 days (no one said anything when we checked in), but we had to go to front desk for toilet paper, towels, etc...Also breakfast was nothing but coffee from machine and prepacked muffins and yogurt. Nothing right around hotel, either go to Biltmore village or get on highway and take 1 exit either way.
We appreciate your feedback. Thank you for taking the time to review our hotel.
Thank you so much for your review. We appreciate your business and looking forward to serve you again soon.