Marriott's Aruba Ocean Club4.0 out of 5.0
Recent guest reviews
Employee training should be conducted at the Juice Bar - Ocean Club. We had a very unhappy worker on New Years Day. She clearly didn't want to be there and had a poor attitude. I realize it's a "holiday" but the customer should never feel your resentment for being there. Several folks mentioned the same experience the prior day....too nice of a hotel for that type of behavior
As Marriott Rewards Lifetime Platinum member I had an opportunity staying at many Marriott hotels and resorts all over the world. I have to admit, our recent vacation at the Marriott Aruba Ocean Club is certainly among the very best for my wife and I and probably is the very best vacation experience we ever had with our extended family. As a matter of fact, towards the end of our vacation everyone in our party of 6 adults and 4 children started asking: when can we get back?
We are a family of 4 (two boys, 14 & 17). stayed Christmas Week, 2017 The Marriott Ocean Club is a timeshare resort, along with its' newer sibling, the Surf Club. There is also the Stellaris Resort & Casino (next door to the Ocean Club) We stayed in a one-bedroom "villa" which is sort of like a one bedroom apartment. It has a full kitchen (full size fridge/freezer, microwave, electric oven/stove, dishwasher, blender, coffee maker, plates, bowls, glasses, cooking utensils, silverware, sink with disposal), living room/dining room combo with pull out sleeper sofa and a big chair, flat screen TV, glass dining room table and 4 chairs. The "master" bedroom has a queen bed, "comfy" chair, closet with a safe and a hamper, two nightstands with drawers, bureau with drawers, flat screen TV and a desk with a chair. The bathroom is shared and has two entrances - one adjacent to the kitchen and the other in the "master" bedroom. Interestingly, there is a jacuzzi style tub in the bedroom (we did not use). Since we have two boys, we brought an air mattress so our boys could switch off between the pull out sofa. There is ample room to set up the air mattress. The room has a balcony with two chairs and table, with access from both the living room and the master bedroom. Our view was of the Surf Club and a partial ocean view (room 5277 - second floor, away from the elevators) The property is well maintained and fairly large. It has two pools, a hot tub and direct access to the beach. There is a restaurant/bar between the pool area and beach. The bar has a few large flat screen TV's which typically has some sporting event on (Ok by us!) This is also where you can get beach towels. We spent our time at the beach. The beach has numerous "beach huts" (or "palapas") which can be rented from the "towel hut". It is possible to rent the palapas for three days but since we there during Christmas week, the place was pretty crowded, which meant the three-day rental option was no longer available. This meant getting up at 6 AM each morning to rent the palapa for the day when the towel hut opened at 7 AM. Not the greatest thing to do on our vacation, but it was worth it having a palapa for our use. We ordered lunch/drinks from beach restaurant and because of the holiday crowd, it took over an hour to be delivered to our palapa. Food was decent and the waitresses were very understanding of the wait and gave us a discount, which was appreciated.We charged all to our room - they do not accept cash but do accept credit cards. There are a lot of water sports activities available from the concessions on the beach (and a few concessions to choose from). Almost all water sports activities are available for a fee. We paid cash to paddleboard so I am not sure if these things can be charged to your room or if credit cards are accepted. Also, you can "haggle" a bit on price. The water was clean and fairly warm, but if you like to play in the waves (as our boys do) you're out of luck. No waves at all. All in all, this was a great place for a family vacation. Although the place was crowded, it didn't feel so. Since its a timeshare property, there is a mix of renters (like us) and owners but no real distinction between the two (not that we saw, at least). It is possible to use the Surf Club facilities (we did not) - it has a "lazy river" and multiple pools and seems to cater to younger kids. The properties have multiple stores and places to eat. The Stellaris has a Ruth Chris Steakhouse and a few upscale shops along with a casino. The properties are not far from the airport (about a 20-minute cab ride - around $25) and are a short walk to nearby shops, restaurants, and bars. Enjoy Aruba!
We stayed in a one bedroom unit on the first floor it was great! Condo is well equipped with all you need! Staff was always friendly and helpful! We participated in several fitness classes that were great! Got up every morning to reserve our palapa, $10.00 for the day, some days we got front row, some days last row. It was ok no matter where we were seated we were at the beach! And a beautiful beach it was! Pool and hot tubs are great, walking distance to lots of restaurants, bars and shops. Champions restaurant on site was great! The Surf Club next door had a bigger store with better selections, check it out! Took a cab to Super Foods and got some food for the condo, a nice store. Looking forward to our return to the Ocean Club!
Once again we stayed at the Ocean Club, the resort is clean, friendly and the staff is very accommodating as usual. My wife and I arrived on December 8th, when we arrived at the resort at approximately 2:15 pm and our room was ready. Which was a huge plus after getting up at 4am to get to the airport. We spent most of our time on the beach and had no problem getting a palapa everyday without waiting. I have no complaints about where I sit on the beach and I refuse to pay to reserve one. I arrived at the towel hut everyday between 8-8:30am and never had a problem. I read some reviews on here and people say they had to pay for an extra towel, I never experienced this and as a matter of fact I got four towels everyday. I must give a shout out to old reliable Pedro, who’s as nice as the first time we meet him many years ago. Even if I stay at the Surf Club I make a point of going to the Sands Eatery just to say hello to this gentleman who’s a big plus to the Marriott Aruba Surf Club!
When I travel with my family of 5, I always try to stay in accommodations where we can cook and have space. I was excited about this property of 2 bedrooms and 2 baths, until we stayed here. Upon arrival at 1 PM, we were given a pager and told we would be notified when the units are ready. Three hours later we received the page that one of the units was ready and we were tired and returned to the unit that was ready. After another 2 hours I called the front desk to ask the status of the other side of the unit and I was told that it was ready......as if I was supposed to know that. The person on the phone said that they would send someone up to unlock the other side of the unit and that they would bring keys that would work on all of the doors. Of course only one key worked appropriately and it took three tries to get all of them to work. We also called and asked for another remote for the TV in the living room, as it was not working. It took 3 days and FIVE phone calls before it was addressed. One evening we decided to dine on the property and upon arrival there was a line and a lot of empty tables. There was not enough staff to run the restaurant effectively, so we ended making other plans. The hallways of this property smelled of mildew. On the third day, I asked at the front desk when we would get housekeeping. I was told it would not occur until we had stayed for 4 nights, but I could pay for it if I wanted it before then. When I stated that the website said daily housekeeping and did not mention anything about paying for daily housekeeping, she had nothing to say. I then asked if I could have some fresh towels and I was then told that I would have to pay for them. I did eventually get some fresh towels without payment, but I had to really pushback to make that happen. When we did finally get housekeeping, I had to call at the end of the day to ask when they would clean the room. This was so frustrating, as I had requested an earlier service because we were going on an excursion and I knew that we would be tired when we returned by 4 PM that day. This property will nickel and dime you for everything....even the beach towels. Each person was allotted one towel per day. So if you needed a towel to put on the beach chair and one to dry off with, you had to pay for the extra one. I have never been so disappointed with a Marriott property. I would not recommend this property, as it is run by the Motley Cruë. Upon checking out of this property, I felt as if I needed a vacation to recover from this place.
Arrived at the resort in the late afternoon along with numerous other guests. This was our 2nd visit to the resort as an owner with the resort. This time we brought family with us. Unfortunately we were unable to have rooms on the same floor but not a huge issue as we spent most of our time enjoying the beach. However, we were disappointed with our greeting upon arrival as the front desk clerk dealing with us seemed more interested in an another couple checking in. This clerk also accused our family member of lying during an inquiry about a bill. This was not normal for the rest of the staff at the hotel as everyone smiled, asked you how your day was going and bent over backwards for you. The pool was refreshing and the beach was clean, beautiful soft sand and warm clear water. BBQs on the complex, kitchens in the 1&2 bedroom units to help save some money with food costs as there are 2 grocery stores with 5-10min bus or taxi ride. Numerous restaurants within walking distance including Champions in the hotel along with the pool bar and a small coffee shop/deli inside the hotel. The rooms could use a fresh coat of paint and new mattresses soon. Taxis and buses are easy to catch. Lots of water sports available on the beach. Everyone on the Island are friendly which makes this One Happy Island (except the one clerk at the front desk). Also Aruba is out of the hurricane belt so other than an occasional shower the weather was perfect. Can't wait to return next year
Shout out to Marriott for another enjoyable vacation. Our favorite place to stay..either relaxing @ the pool or the beach..just cant get any better... service from staff..top notch..met some new staff this year..Erin Zeegers in training as manager was exceptional, Marriott dont lose him... Zeick & Vicky @ the front desk...another recognition to Lynn, Thelma, Connie, Sabina @ the concession..wonderful personable & very friendly. thank you every morning for my pastechi..so good..to Ghyslaine for taking care of reservations..sweet..Annmarie @ the owners cocktail party..Wilma keeps making lose Fire Bullets @ the bar & Gina @ the Sands restaurant with great service ..& Erika in security keeps an eye out for us ..Kudos to all Employees if i forgot some names.."One Happy Island" it really is..
Most guests are retirees Quiet And relaxing Bingo everyday at 2 p Waitresses eager to serve and very friendly All staff are here to please Clean Rooms villas are all 4 stars Beach has no sea weed No shells or rocks Sand like powder Ocean warmer than pool Bring your own floats or noodles Float with ease Very relaxing
This was our First trip to Aruba, mark another thing off my "bucket list"! We stayed at the Aruba Ocean Club and had a wonderful time. It is nice to have a bit more space to spread out and relax. The room was very clean and serviced promptly each day. We really liked the quiet atmosphere of the adult only pool and if we wanted to join the pool games we could saunter over and do that at our leisure. All the staff we encountered were friendly and helpful. We would grab snacks and coffee from the little deli counter and the ladies addressed us by name after one visit and would wave hi each time we passed by! We had to extend our stay in Aruba due to the hurricane, which shut down all the airports in Florida. Unfortunately, we could not continue our stay with the Ocean Club and were disappointed. Rosa Rasmijin, Operations Manager was able to secure a room for us at their sister property, Marriott Resort. She was extremely helpful and made the transition easier, thank you!
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Marriott's Aruba Ocean Club places you within 3 miles (5 km) of popular attractions like Eagle Beach and Arashi Beach. This 4-star resort has 218 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. On the beach, it's also near Alto Vista Chapel and California Lighthouse.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served each morning for a fee.
The 218 air-conditioned rooms feature kitchens. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and ceiling fans are also standard.
Marriott's Aruba Ocean Club features a full-service spa, an outdoor pool, and a children's pool. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this beach resort include a spa tub, a steam room, and free WiFi in public areas.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 1241 reviews