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Recent guest reviews

There was no pool. There was no refrigerator for personal use, just the minibar. Staff was very friendly and the bartender makes an excellent chocolate martini!

Convenient location and the valet staff was really friendly and helpful

The location was perfect. Connected to the mall for easy shopping and very easy access to DC.

Virginia the concierge, made our trip very special. Thank you so much Virginia for your kindness and professionalism.

it is just an excellent one in every aspect. Metro and mall are attached, very nice smelling.

The room was nothing special there was water damage in the bathroom and it was not cleaned properly, the beds should have been 2 queen not full they would not allow a cot for my son so he had to sleep with his sister some bull about the room not big enough, a full is too small for a 15 and 12 year old oh well never trust a 5 star rating I guess

I love the location and all the staff are friendlier to approach with a question. All and all it was a very great hotel. Thanks

Nice place and great location. Staff was great and very helpful. The on site restaurant was not so great, but there are lots of places to eat near by.

Great rate, friendmt staff, great food and great location with direct access to the mall

Very nice hotel with incredibly convenient location to the Washington metro.

It was a great Hotel to stay! It’s close to everything and it’s a safe location

Service was excellent. The was proactive and very professional.

The staff is so friendly! Breakfast was delicious and so convenient to mall!

Dissatisfied with this Ritz. The room smelt like urine. I used my own oils to rid the room of the stench. Before arrival I was sent an email asking if I needed anything or celebrating an occasion. I responded to the email with a request for extra blankets and that my husband and I were celebrating our 15 year anniversary. Woot! Woot! It’s a big one! We got nothing, no Happy Anniversary or extra blankets or pillows, nada! We stood in club levels, in the past and at all other club level hotels I have stayed at, I am always greeted by my name when I arrive and taken to a small area where I check in. Not here, I just checked in at the front desk. The club level was nice, however, I was not fond of how they recycled the food. I stayed for 4 nights, so after the 2nd night, I could tell that it was the same food, just prepared differently. Although, pretty impressive, I don’t like eating the same food for days in a row.Yucky! With so many other hotels out there , this Ritz may have ruined it for me to ever stay at another one of their establishments.

Staff was extremely professional and courteous. Outstanding experience.

Very comfortable and convenient location! Would definitely return

We traveled to dc area over Easter holiday for sightseeing with 5yold. Kids check in was very cool. DD enjoyed experience and got to get a cupcake delivered. Also got a kids robe. Guests got to participate in egg hunt, cookie decorating and pics with Easter Bunny. Metro right outside front door and hotel entrance to the mall made traveling with a kiddo easy.

Comfortable and estremely clean accommodation. Staff sennsitive ro your needs. Would highly recommend this hotel because it is conveniently located

South Hayes Street Arlington VA

Room options

Deluxe Room, 1 King Bed, Corner (Guest)

1 King Bed | Sleeps 3

Club Room, 1 King Bed (Guest)

1 King Bed | Sleeps 3

Executive Suite, 1 Bedroom, Business Lounge Access (Club lounge access)

1 King Bed | Sleeps 4

Deluxe Room, 1 King Bed (Guest)

1 King Bed | Sleeps 3

Hotel highlights

  • Steps from Fashion Center at Pentagon City
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Pentagon City, The Ritz-Carlton, Pentagon City is adjacent to Fashion Center at Pentagon City and within a mile (2 km) of other popular sights like Pentagon. This 5-star hotel has 365 guestrooms and offers conveniences like a restaurant, a 24-hour fitness center, and a 24-hour business center. It's connected to a shopping center in central Arlington and also close to Arlington National Cemetery and Lincoln Memorial.


Dining

Enjoy a bite to eat at the hotel's fine-dining restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

All 365 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect to find WiFi and 55-inch Smart TVs with satellite channels and Netflix. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include free bottled water, safes, and phones.


Property features

Renovated in 2017, The Ritz-Carlton, Pentagon City offers a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is offered for USD 51 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include a 24-hour business center, coffee/tea in a common area, and a computer station.

Guest reviews for The Ritz-Carlton, Pentagon City

Everyone (27) Business (3) Couples (4) Family (4)
5
Partner Couples Family

There was no pool. There was no refrigerator for personal use, just the minibar. Staff was very friendly and the bartender makes an excellent chocolate martini!

By on Aug 10, 2019

Review comment responded on Aug 12, 2019

Good morning, Thank you for your patronage and your comments. Warmest regards, The Ritz-Carlton, Pentagon City

5
Everyone

Convenient location and the valet staff was really friendly and helpful

By on Jul 5, 2019

Review comment responded on Jul 7, 2019

Good Morning, Thank you for your patronage and feedback. Warmest regards, The Ritz-Carlton, Pentagon City

5
Partner Couples

The location was perfect. Connected to the mall for easy shopping and very easy access to DC.

By , from Bedford, us on Apr 22, 2019

Review comment responded on May 6, 2019

Good day Kish, Thank you for your patronage and comments. Warmest regards, Kimberly Anderson-Felga Director of Leisure Sales

5
Family

Virginia the concierge, made our trip very special. Thank you so much Virginia for your kindness and professionalism.

By on Apr 22, 2019

Review comment responded on May 6, 2019

Good day, Thank you for your patronage and comments. Warmest regards, Kimberly Anderson-Felga Director of Leisure Sales

5
Business Business

it is just an excellent one in every aspect. Metro and mall are attached, very nice smelling.

By on Apr 15, 2019

Review comment responded on Apr 21, 2019

Good morning, Thank you for your patronage and comments. Warmest regards, The Ritz-Carlton, Pentagon City

5
Everyone

By on Apr 15, 2019

Review comment responded on Apr 15, 2019

Good Morning, Thank you for your patronage and comments. Warmest regards, The Ritz Carlton, Pentagon City

2
Family

The room was nothing special there was water damage in the bathroom and it was not cleaned properly, the beds should have been 2 queen not full they would not allow a cot for my son so he had to sleep with his sister some bull about the room not big enough, a full is too small for a 15 and 12 year old oh well never trust a 5 star rating I guess

By on Apr 14, 2019

Review comment responded on Apr 21, 2019

Good morning, Thank you for your patronage and comments. Warmest regards, The Ritz-Carlton, Pentagon City

5
Partner Couples

I love the location and all the staff are friendlier to approach with a question. All and all it was a very great hotel. Thanks

By on Mar 21, 2019

Review comment responded on Mar 23, 2019

Dear Guest, it was a pleasure to read your fantastic review of The Ritz-Carlton Pentagon City. We appreciate you sharing how much you enjoyed our inspiring location and impeccable service. Thank you again for choosing our hotel, and we look forward to your next visit. Sincerely, Aquiles Pinzon, Director of Operations

5
Everyone

By on Jan 5, 2019

Review comment responded on Jan 7, 2019

Good Afternoon, Thank you for your comments and patronage. Warmest regards, Kimberly Anderson-Felga Director of Leisure Sales

4
Everyone

Nice place and great location. Staff was great and very helpful. The on site restaurant was not so great, but there are lots of places to eat near by.

By on Jan 2, 2019

Review comment responded on Jan 2, 2019

Good Morning, Thank you for your patronage and comments. Warmest regards, Kimberly Anderson-Felga DIrector of Business Travel & Leisure Sales

The Ritz-Carlton, Pentagon City

1250 South Hayes Street, Arlington, VA 22202
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