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The Regent Hotel

2.0 out of 5.0

Recent guest reviews

I have been using this hotel for years but it is now under different management - I was a bit concerned at having to pay upfront on arrival ! we booked a double room but we were allocated a large family room, with a large bathroom. I could not find fault with the room, the beds were comfortable, there was a well stocked hospitality tray, toiletries provided in the bathroom and super - white fluffy bath towels. Water pressure could have been better but there was no shortage of hot water. staff were very friendly and helpful. yes, parts of the hotel are a bit tired but this is the case in most of these old hotels. We were told that parts of the hotel are presently being refurbed. New tables and chairs throughout the dining room buffet breakfast was excellent and even going for breakfast near the end of breakfast hours there was plenty of everything available. We ate dinner 2 nights in the hotel and although the menu was quite similar we would not fault the good - good portions and piping hot. I will continue to use this hotel on my visits to Oban.

Last minute o at night stay, arrived at 2.30pm, room was ready, very clean and tidy, had a freshing up since last time we stayed, think it had new owners, room lo y and warm, breakfast next morning was a self service buffet hot or cold, food was lovely and set you up for the day, would stay again as a very reasonable price for overnight with breakfast included

I had been booked into the Regent by my company as i was working on the new local High School. So i had a quick look on tripadvisor and nearly had a heart attack. But when i arrived and got to my room , i was pleasantly surprised .My room on the 1st floor was Very clean modern looking and very warm . great Wi-Fi and had just about all the tv channels you are ever going to need . My friend's and i couldn't make breakfast due to our early morning starts so the staff arranged a packed lunch for the 6 of us and we were very happy with this. the Reception and bar area was clean and modern looking and the staff were helpful as well.. I only stayed for a couple of night's but i would come stay again when i come back to Oban.

We had changed our booking due to the bad weather a few weeks ago and turned up on Saturday to be told we were booked the previous week. Completely incorrect. The receptionist was awful bossy pushy not listening not helpful she was just not a receptionist. After standing for a while going for a walk coming back we have got you a room like it was a favour. I have paid up front so you all know. The room 518 (on here last week I noticed.. Too late). Filthy mucky mould mushrooms even dirty bed covers. Furniture from circa 1974. The dirt was creel in out from under the bed the wardrobe everywhere. PLEASE DO NOT STAY HERE!!! The receptionist refused to find a manager or even listen to my complaint. We booked somewhere else Bay Western... Fabulous. The regent from door step to room is horrendous and the paying public should be warned. Now I am trying to get my money back!!!

Cold and smelly room (crap windows and curtains don’t close properly. Couldn’t place the odd smell) Tiny bathroom (you can barely move in the shower and the door didn’t close properly so water went everywhere) Poor cleaning service (replaced our two bath sheets with one bath sheet and two tiny hand towels for a room of two adults, and didn’t replenish tea station overnight - had to use staff tea bags from reception) Expensive bar (nearly £4 for two 330ml cans of fizzy pop) Poor breakfast (no fresh options and dirty cutlery. Coffee tastes like tar) Would not recommend.

Stayed in room 518 had paid for sea view and we certainly had that unfortunately the windows were so dirty we could barely see the view. The curtain were dreadful a mass of creases and not hung properly and didn't close properly as only 1 curtain on one of the windows. The bathroom floor had mushrooms growing round the shower cubicle it was disgusting. Below the wardrobe in the bedroom was filled with dust etc obviously hadn't been moved or hoovered for god only knows how long. The room was freezing as the storage heater didn't work and although there was an oil filled radiator supplied the room didn't start to get warm until we were leaving on the Sunday. Amidst all the negatives have got to say the breakfast was good, the bacon delicious and the staff were very friendly and helpful. We paid for dinner on the Saturday night £19.95 for 3 course and although the portion sizes weren't great the food was delicious although the actual dining room leaves a lot to be desired with dirty rusty windows with peeling paint curtains falling of the windows etc

Have stayed here many times but after this visit won't be coming back. Hotel is run down, cold and food terrible. Reception staff were the only comforting experience but even they could not sort out problems. If we had read recent reviews we would never have booked.

we had a brilliant night out in oban... got back to hotel had a few drinks in the bar. went back up to the rooms and not long after requested a couple of pillows for my sisters room at about half 12. the pillows that got brought to us had no covers on and was badly stained brown! In both rooms there was dark hair on the pillows. our rooms were filthy (which we didn't realise until morning) so we took photos of the dirty bathroom and the thick dust that was on the bedside table, also found an old pack of biscuits and teaspoon behind the desk that was in the room. you can also hear the lift going all night its so loud! so we went down as we were checking out we complained about both rooms and the pillows which the receptionist said to send the pics and request a refund through email so that day we sent an email on the 24th feb....today the 28th feb we had got nothing back so i called and was greeted nice enough until i started complaining that i had heard nothing from management and i got asked exactly what was the problem so i explained all over again and was informed we would not receive a refund but a discount to stay again because we didn't complain the night we checked in....we did NOT realise how dirty it was until the morning as we was out during the whole evening and then went straight to sleep...i explained this to the receptionist on the phone and she just said sorry i have to go there's another call coming in it may be a booking!! no apology for anything concerning our stay in basic filth!!! So to sum it up regent hotel oban is dirty and run down and definitely needs new house keeping and receptionists!!! or train them to actually do their job to a high standard. I think gordon ramsay (hotel hell) needs to pay this hotel a visit!!! will never stay there again and will never recommend this hotel to anyone! I do however recommend the columba hotel in oban that was lovely and had well trained staff!!

ive stayed many times so this review is genuine and honest. On this last stay im very surprised how down hill this place has gone. Old building (rooms needs a revamp), which is fine by me BUT cleanliness and competent staff should be addressed by the head housekeeper and manager. My room had huge dirty marks across the walls and black mould on the wall behind the toilet. Both easily cleaned. spray for the mould and a soapy sponge for the dirty marks on walls. SIMPLE. you cant blame cleanliness on an old building!! The hotel either needs a new head housekeeper or a manager to check staff are cleaning properly and to a high standard. There is more issues within the room but for the price i wouldnt complain. JUST CLEANLINESS!! And now breakfast. Only a few tables in, Waited 5 minutes to be seated, then left with no explanation regarding ordering. Its buffet now (last time stayed it was a menu and order taken) Oh dear there was nothing left... but fresh was being made. Bacon that came wasnt cooked. overall BREAKFAST WAS TERRIBLE AND WORST EVER FOR ME IN A HOTEL together with bad service. Anyway ill cut to the chase. Staff member in dining room does not acknowledge your there waiting. Theres NO good morning, the breakfast is buffet so go help yourself!!. This guy is not good enough to cope with a just a few tables, you could see that. A buffet frees up time for the waiters, they only have to make tea and toast and clear plates EASY with the right staff. Front of house staff need to be engaging with customers and be experienced in what theyre doing. They need to be fast and do many things at once, but the most important (when busy) is to acknowledge guests and let them know, YOU KNOW, they are there and you wont be a minute. EASY!!! Advice to manager, train your staff or employe staff with experience in the department they are working.. and above all - that they have excellent customer service skills (standard in most hotels) HAPPY,FRIENDLY, BUBBLY, EXPERIENCED AND COMPETENT STAFF is all you need. MANAGEMENT TAKE NOTE WHAT TO LOOK FOR WHEN EMPLOYING STAFF!!

Liz greated us and was a great receptionist on the first night on the second the receptionist was inconsiderate and non caring if we were OK. She knocked and knocked our door until I got annoyed with her and told her to leave us alone. The waiter at breakfast on both mornings was one of the friendliest you could ever meet. The decor in the hotel was tired and a little drab the breakfast was acceptable. However what let it down was no proper heating only portable heaters everywhere. With some investments the hotel could possibly become the best in oban over looking the sea.

Esplanade Oban Oban Scotland

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • 24-hour front desk

The Regent Hotel places you next to St. John's Cathedral and Oban Distillery. This 83-room hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a 24-hour front desk. McCaig's Tower and Oban War and Peace Museum are a short walk away.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 7 AM to 9 AM and on weekends from 8 AM to 10 AM.


Rooms

All 83 rooms provide coffee makers. For entertainment, guests can expect to find TVs. Bathrooms offer hair dryers and free toiletries.


Property features

Guests of The Regent Hotel enjoy free WiFi in public areas, conference space, and wedding services. Front-desk staff are standing by 24/7 to assist with any requests.

Reviews from Trip Advisor

Trip Advisor aggregated rating

55.0% of guests recommend this hotel

Total of 1070 reviews