The Regent Hotel2.0 out of 5.0
Recent guest reviews
An investor could come in here and make this a lovely waterfront hotel. Currently it is old and shabby and the staff do not seem very happy. The bathroom is ancient, so is all the decor. Our toilet did not flush very well, not because of the user. If you need it for one night, that would be okay. The heater did heat up very quick. The breakfast was okay.
Bedroom small and cold wall heater on full, bathroom needs an urgent upgrade double bed small and uncomfortable, only one very small pillow each,breakfast square sausage looked and tasted as if it had been re-cooked more than once.Staff excellent, view from room outstanding.
Stayed here for one night only and it will be the last. Woman at reception was not happy in her job by the greeting we got. Went to the room we were given and it was freezing thought about going back to the car and finding somewhere else to stay. The bathroom was also cold no heating. The window had cardboard keeping it shut. The bed sheet looked like there was either a damp stain or foot print couldn’t decide. The tv didn’t work either. This hotel is badly needing some work to it. This is a very old hotel with carpets that have been there since day one. The walls are dirty. I will not be returning to this hotel. Bad value for money.
I cannot warn people enough to be wary if booking this hotel through any online booking tool. I booked 2 double rooms for 2 nights through Trivago > Skoosh on October 14th for New Year, I was staying at the hotel at the time and found the deal on line and booked it. When I was checking out on 15th October I asked the receptionist to check and confirm that my booking had come through from Skoosh and she confirmed that it had and she even quoted both booking reference numbers. 5 weeks later I decided to book New Year’s Eve dinner for us at the hotel and contacted them only to be told that we did not have a booking. I gave them the dates, sent them a copy of the confirmation and explained that they had confirmed receipt of the booking 5 weeks before - despite all of this the hotel has denied point blank that they ever received the booking or details from Skoosh - in fact they said that they have never heard of and don’t or never had accepted bookings from Skoosh!! Skoosh, who still have live bookings for me on their system, are currently attempting to resolve the issue as they have completely washed their hands of it and have denied all knowledge of ever receiving the booking which is clearly untrue - why would Skoosh have sent me confirmation of the booking if the hotel had not accepted and acknowledged the booking in October, and apart from that the hotel receptionist confirmed the booking. Worse still, when they informed me that they did not have a booking for me they also informed me that they were fully booked however they were still advertising rooms for my dates on numerous online booking sites. Even worse, the person I dealt with on the phone, before even taking my name, informed me that there was no booking for me and that I had to contact Booking.com direct?. When I asked why I would do that she said the booking had been in error as they were double booked and I needed to contact my booking agent to sort it out, she even referred to me as a different name, obviously this was another poor person who had been duped by them too only to be fobbed off to their ‘Booking Agent’ too. Their booking managemnt system at the hotel must be shambolic, as is their customer service - they clearly are the ones who botched up and are fobbing off customers, who have already had their bookings confirmed, to their booking agents - who have done nothing wrong to sort out I dread to think what would have happened if we had not contacted the hotel to book dinner reservations and had turned up at the hotel on 31st December to find out we had no bookings - Oban is extremely popular at that time of year and we could have ended up having to pay an exorbitant amount for 2 last minute bookings, or worse still with no place to stay at all I am most disappointed at the hotel, which I enjoyed staying at many a time before, however their attitutude in dealing with my issue has been very disappointing - no return call from the manager when informed he would contact me - the receptionist denying point blank that the hotel had ever received my bookings when they clearly did...she claimed to even have checked the deleted emails and said they had never received anything..well the receptionist must be telepathic as she clearly read out the details of the booking to me, including the booking reference numbers, in October, so being made out to be a liar is not good. And apart from that no apology - disgraceful. How you deal with and resolve complaints is how you are measured and I would have expected more from the staff at the Regent, much more, that is why I am so disappointed. Book at you peril.
Extremely disappointed in the accommodation. The room was freezing cold. Neither of the 2 windows actually closed. 1 had a large crack in it. The view was the back of kababish, which had a huge extractor fan which was noisy and very smelly (unless you like the smell of chip fat!). Bathroom had no heating and was freezing cold. Only positive was that the lassie on reception was nice. Rooms nothing like what you see on the pictures on line!
Having stayed here before and it was reasonable, we choose to ignore recent poor reviews, first mistake. We were fairly sure the booking included breakfast, it did not - 2nd mistake. We were told our room was as requested and had a sea view so were excited to see room, mistake No.3 After we got the heaters on in the room and it was toasty, we unpacked and decided to run a bath before dinner, No.4. Room & Service The room was in dire need of an upgrade, the windows rattled in the wind and the bathroom was like a fridge. The electrical sockets were unique (double socket on headboard?) If your stay like ours is for more than 1 day, do not expect the room to be made up for your subsequent days. We had a knock on the door at 09:30 to ask "do you need anything for the room" after understanding what was happening I did take some towels. The Bar Whilst we appreciate Oban is expensive, we couldn't have been prepared for the astronomical price of their Malt Whisky, I defy anyone to enjoy more than 1 or 2 drams at those prices. To summarise - The hotels only positive attribute is its location however the staff were curt but not rude, the hotel is very dated and we would not return to this hotel even if the Double Room with Sea View was "Free of charge".
To be frank, this hotel is tired inside and out. Possibly a bit overpriced for what we paid. However, it's a quick walk to town, the Reception staff were helpful, our room was very clean, the bathroom had been renovated at some stage and had plenty of hot water. Has a lift up to the rooms.
Arrived at hotel in the afternoon check in was quick was told breakfast times and room was on 3rd floor take the lift,lift numbers backwards as in 3rd floor lift said 1st floor (lol),room was spacious but needs updating bathroom was large and cold as only heating was a towel rail.There was a shower over the bath but no rail or curtain so shower was no possible plenty of hot water but again looked tired and needs some work the window frame was cracked and paint flake's visible,on our 2nd day on returning to room it had no even been cleaned went and complained and when checked on pc had indeed been forgot however the headhouse keeper was still on duty and did come and do basics clean towels changed sheets bins etc but no hoovering.Breakfast is now self-service buffet last day we went down about 10 mins after opening 7am and bacon was almost cold by then .On check out it was a case of thank you "good bye" no did you enjoy everything ok with your stay etc .
Came here for 3 nights with my boyfriend, after reading the reviews I was put off but didn’t want to cancel and came to see it for ourselves, our room was clean and tidy yes it could be done up abit but we didn’t have any problems the heater in our room worked so the room was nice and hot the bed was comfy seen a lot of reviews about it being really uncomfortable it was good for us. No double glazing windows but with the heater on up full the room does get really warm. Breakfast was really nice actually got asked if we could like tea and toast and then we helped ourselves to the breakfast staff where friendly. Have to agree on the manager he doesn’t seem very friendly he didn’t say hi to us or anything but didn’t bother us. So overall we had a great stay don’t let the reviews put u off go and see it for yourselves.
My Husband and I booked into the hotel - there was only a twin room available, we pushed the beds together and noticed that there was a thick layer of dust under the bed with bits of rubbish there as well. The next morning we went out and came back late afternoon, I went up to freshen up and found that they had not made the beds or hoovered the floors, I was disgusted - mind you they had changed the towels, I went downstairs to complain and was not impressed with the response I received, I was told that they were not sure who had cleaned the room - they did not even offer to to and clean up the mess upstairs, so my husband and I had to make the bed and try and sleep with the mess on the floor.
- Free WiFi in public areas
- Onsite dining
- 24-hour front desk
The Regent Hotel places you next to St. John's Cathedral and Oban Distillery. This 83-room hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a 24-hour front desk. McCaig's Tower and Oban War and Peace Museum are a short walk away.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 7 AM to 9 AM and on weekends from 8 AM to 10 AM.
All 83 rooms provide coffee makers. For entertainment, guests can expect to find TVs. Bathrooms offer hair dryers and free toiletries.
Guests of The Regent Hotel enjoy free WiFi in public areas, conference space, and wedding services. Front-desk staff are standing by 24/7 to assist with any requests.
Reviews from Trip Advisor
55% of guests recommend this hotelTotal of 1058 reviews