Standard Room, 2 Double Beds, Non Smoking
from $94
Holiday Inn Express & Suites Ann Arbor
2.5 out of 5.0
4.0
out of 5
"Good!"
See all 28 reviews
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Recent guest reviews
My husband and I come to Ann Arbor on long weekend get-aways a couple times each winter. This was our first visit to this hotel as we normally stay at the hotel just adjacent to this property. Our room was clean and VERY comfortable. The day staff was very cordial, efficient, and welcoming. However, we had trouble with excessive noise both evenings of our stay. The first night I contacted the front desk, and was told someone would come to investigate the problem. We don't believe any of the hotel staff addressed the problem, which continued on, then finally rectifying itself. That put a damper on what would have been a very pleasant stay.
Close to the mall and restaurants. Easy access from the highway. Hotel staff was nice. Nice room. Great value for the money.
The room was clean and the bed comfortable but the overall experience wasn't great. I get them impression that they subtly penalize bookings from sites other than the hotels own. They gave me an H/C Assessable room even though I didn't need or ask for it. Those rooms are not overly comfortable or functional if you don't need those options and the hotel wasn't that full so why use that room if they didn't need too. Television didn't work, apparently when they clean housekeeping has a habit of unplugging it according to the front desk. It was fixed quickly enough but still seems like it could be avoided given that it was a known issue. There are enough hotels in this area that are similarly priced I see no need to return to this one. I have stayed at a Holiday Inn Express further west at Zeeb Rd. and it was a great experience, hence my disappointment in this stay.
This was a totally fine visit overall the room was clean, it was a decent value, plenty of free parking, free wifi. However, it was lacking those little things that mean the difference between a hotel stay being pleasant/convenient and really frustrating. For example, they don't have a fitness room. You're welcome to use the facilities of the hotel across the parking lot, but of course this means going outside in the cold and you have to actually check in at the other place's from desk to obtain a room key and everything. Maybe I should have noticed this before I made a reservation? Fair point, but it's not my only example. There was also no safe for valuables, and no soap dish so the whole bathroom counter ends up wet and slippery. The hotel doesn't offer room service, and the complimentary breakfast was of fairly low quality. The food stuff isn't that big of a deal since I'm sure it's all part of the reason this place is so affordable, but they also don't have a mini fridge or microwave for guests to use and no market area, so vending machines are your only option. I also have a big issue with the ice bucket. I know this sounds a little high maintenance, but hear me out: the ice bucket had absolutely no insulation, it was just one layer of plastic. This means that when I filled it with ice (because there was no mini fridge), it melted insanely quickly. The amount of condensation that gathered on the outside of the ice bucket also led to a miniature flood on the bedside table. I feel like I should re-iterate that these are all pretty small complaints. On the whole, this was an affordable stay in a roomy room with clean sheets and a decent pillow. I wouldn't recommend it to a friend without telling them each of the points I've listed here, but if these details don't concern you then go for it, and congratulations on being a better traveler than I am!
Staff was friendly and helpful. Location good near mall and not far from downtown. We wish they had more hotels Downtown but, this makes a good option since they don't. Convenient to have a breakfast in the morning. Love Ann Arbor! Also enjoyed a day in Detroit.
The hotel was fine. The room smelled like chemicals from cleaners. People were loud outside. I thought it was expensive given that it wasn't downtown.
After a long flight and getting in at 11:30 PM the staff was friendly, beds were perfect, and coffee and breakfast the best.
Great location with acceptable accommodations. Not posh, but gets the job done. Would recommend for price point and free breakfast.
The hotel was very clean and quiet, and it's close to the mall! We will stay here again!
Good hotel for business. Close to freeway, easy on and easy off.
Clean room/kind staff/easy access to the main campus and the highway.
Holiday Inn Express was great. Small and clean indoor pool, good breakfast and spacious rooms.
It's your basic hotel. The breakfast they serve is good and the internet access is free and pretty reliable. It's right across the street from the mall which is nice if you need something or are just looking for something to do. I would stay again if I go back to Ann Arbor.
Great location, clean, great breakfast!! Love staying here when we are in Ann Arbor
I was welcomed by a pleasant receptionist. The ambiance was outstanding. Rooms were very clean. We wanted a fridge and they sent one to the room. Breakfast, although standard, was better organised. I went for my son's visit to Michigan University, if he gets in, I will always stay here whenever I visit Ann Arbor
This was an easy location and pleasant short 2 day stay less than 10 minutes from University of Michigan.
Very nice, except hte it when the same room goes up in price $100.00 a night because it is Homecoming weekend.
Hotel was clean, bright, well decorated. the room and bathroom were also well-appointed and spotless. The complimentary breakfast was much better than the average--a buffet with a large variety, including a fun, automated pancake machine!
Good for the price. Close to the campus and good dinning located within a .1 of a mile away
Used this hotel for a night out in Ann Arbor celebrating our anniversary. It was what we expected for the price and everything was fine.
Guest reviews for Holiday Inn Express & Suites Ann Arbor
u of m sports' weekend
Everyone
My husband and I come to Ann Arbor on long weekend get-aways a couple times each winter. This was our first visit to this hotel as we normally stay at the hotel just adjacent to this property. Our room was clean and VERY comfortable. The day staff was very cordial, efficient, and welcoming. However, we had trouble with excessive noise both evenings of our stay. The first night I contacted the front desk, and was told someone would come to investigate the problem. We don't believe any of the hotel staff addressed the problem, which continued on, then finally rectifying itself. That put a damper on what would have been a very pleasant stay.
couples weekend
Couples
Close to the mall and restaurants. Easy access from the highway. Hotel staff was nice. Nice room. Great value for the money.
dissapointing
BusinessTravelers
The room was clean and the bed comfortable but the overall experience wasn't great. I get them impression that they subtly penalize bookings from sites other than the hotels own. They gave me an H/C Assessable room even though I didn't need or ask for it. Those rooms are not overly comfortable or functional if you don't need those options and the hotel wasn't that full so why use that room if they didn't need too. Television didn't work, apparently when they clean housekeeping has a habit of unplugging it according to the front desk. It was fixed quickly enough but still seems like it could be avoided given that it was a known issue. There are enough hotels in this area that are similarly priced I see no need to return to this one. I have stayed at a Holiday Inn Express further west at Zeeb Rd. and it was a great experience, hence my disappointment in this stay.
fine overall, missed some of those little things
BusinessTravelers
This was a totally fine visit overall the room was clean, it was a decent value, plenty of free parking, free wifi. However, it was lacking those little things that mean the difference between a hotel stay being pleasant/convenient and really frustrating. For example, they don't have a fitness room. You're welcome to use the facilities of the hotel across the parking lot, but of course this means going outside in the cold and you have to actually check in at the other place's from desk to obtain a room key and everything. Maybe I should have noticed this before I made a reservation? Fair point, but it's not my only example. There was also no safe for valuables, and no soap dish so the whole bathroom counter ends up wet and slippery. The hotel doesn't offer room service, and the complimentary breakfast was of fairly low quality. The food stuff isn't that big of a deal since I'm sure it's all part of the reason this place is so affordable, but they also don't have a mini fridge or microwave for guests to use and no market area, so vending machines are your only option. I also have a big issue with the ice bucket. I know this sounds a little high maintenance, but hear me out: the ice bucket had absolutely no insulation, it was just one layer of plastic. This means that when I filled it with ice (because there was no mini fridge), it melted insanely quickly. The amount of condensation that gathered on the outside of the ice bucket also led to a miniature flood on the bedside table. I feel like I should re-iterate that these are all pretty small complaints. On the whole, this was an affordable stay in a roomy room with clean sheets and a decent pillow. I wouldn't recommend it to a friend without telling them each of the points I've listed here, but if these details don't concern you then go for it, and congratulations on being a better traveler than I am!
visiting our college student
Couples
Staff was friendly and helpful. Location good near mall and not far from downtown. We wish they had more hotels Downtown but, this makes a good option since they don't. Convenient to have a breakfast in the morning. Love Ann Arbor! Also enjoyed a day in Detroit.
ok stay- expensive for location
Families
The hotel was fine. The room smelled like chemicals from cleaners. People were loud outside. I thought it was expensive given that it wasn't downtown.
welcome site
Couples
After a long flight and getting in at 11:30 PM the staff was friendly, beds were perfect, and coffee and breakfast the best.
during the art fair
Families
Great location with acceptable accommodations. Not posh, but gets the job done. Would recommend for price point and free breakfast.
nice place to stay!
Families
The hotel was very clean and quiet, and it's close to the mall! We will stay here again!
business travel
BusinessTravelers
Good hotel for business. Close to freeway, easy on and easy off.
Dear Valued Guest, Thank you for taking the time to share your experience at our hotel. I am sorry to hear that you you had trouble with noise and that there was not follow up on such an important issue. The comfort of our guests is very important to us. It is definitely not the kind of experience that we want our guest to have and I apologize if you felt the problem went unaddressed. We are certainly glad that you enjoyed the other aspects of your stay, and hope to welcome you back!!