Our door keys wouldn't work, so the solution we were presented with was that the repairman made the door completely unlatchable and unlockable! It opened by simply pushing it open! We were told, just flip the locker thingy at the top of the door, no one will get in, and we will be watching on the cameras. No, it was not an acceptable solution. The beds were okay, the place was clean, but it is just crazy to not have a door that locks and latches. We will not stay there again.