The shuttle driver that gave us a ride to the airport was beyond rude. He was a thin dark-complected man that would not even look at me or give me the time of day no matter how nice I was. I tip everybody. But not him. The front desk staff was very nice. But the elevator was malfunctioning and would miss the stop at our floor. When it finally would stop, it would drop down about a foot and make you feel like you were falling to your death. I have stayed there before, but I probably won't stay there again.
Close too the airport! There were restaurants in the area which was a good thing!
Prompt pick-up and delivery to the airport. Pleasant staff. Nice rooms. Mostly quiet.
I liked being close to the airport and the seaplane lake.
Appreciated the airport shuttle, but the hotel felt rather run down and the "restaurant" was self serve and very small menu. After a long flight, we wanted more than greasy fried chicken wings. The morning buffet was a little better, but nothing to write home about
The property was filthy with carpets that have not been cleaned in years. A blood stain running down the side of one of the mattresses. My relationship with my girlfriend is strained after exposing her to this hotel. The hotel has good solid bones, but needs money spent on very basic things like daily cleaning and at minimum cleaning carpets. Front desk and breakfast hostess was very nice.
The hotel was clean and safe. My husband and I had to rebook here last minute from another hotel. When we arrived late at night tired and ready for bed the staff was friendly, prompt, and kind. Our room was spacious, comfortable, clean and overall satisfying. The continental breakfast was nice. They had a good variety featuring cereal, oatmeal, eggs, sausage, biscuits, gravy, and waffle makers. We would stay here again.
Got to my room , had 7 dehumidifiers going full blast. Asked for another room, was told to get the shuttle driver to remove them. Removed them myself, realizing in the morning that it wasnt a leak but the whole room smelt of urine. Will never go back. Whole place was old and ugly.
Safe, close to the airport, quick service. Kind of older in decorations and style, but was nice for my short stay, had A/C unit and was very spacious.
It’s and older building but in good shape. The shuttle and people working there were very helpful. The bed was comfy. I would stay there in the future. Good breakfast also.
It was an older hotel, but nice. There was a odor in the room, but it was clean.
We were completely satisfied with the service and faciities. The manager picked us up at the airport and made short work of our luggage. The room was spacious and clean.
There’s nothing really wrong with this place, it didn’t find it to be dirty and the staff were very nice. Beds weren't very comfy. It’s just kind creepy and kind of seems like a place that’s seen it’s fair share of homicides... other than that I’d consider staying there again.
Quick pick up from the airport. Very accommodating, friendly and professional.
Located within a mile (2 km) of Lake Hood Harbor, Alex Hotel & Suites Anchorage Airport is within 2 miles (3 km) of DeLong Lake Park. This 123-room, 3-star hotel has a restaurant, free in-room WiFi, and free self parking.
This hotel has a restaurant that's perfect for a leisurely bite to eat.
All 123 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.
Guests of Alex Hotel & Suites Anchorage Airport enjoy access to free WiFi in public areas, conference space, and a 24-hour business center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a computer station, laundry facilities, and a TV in a common area.
The shuttle driver that gave us a ride to the airport was beyond rude. He was a thin dark-complected man that would not even look at me or give me the time of day no matter how nice I was. I tip everybody. But not him. The front desk staff was very nice. But the elevator was malfunctioning and would miss the stop at our floor. When it finally would stop, it would drop down about a foot and make you feel like you were falling to your death. I have stayed there before, but I probably won't stay there again.
Close too the airport! There were restaurants in the area which was a good thing!
Thanks for staying with us.
Prompt pick-up and delivery to the airport. Pleasant staff. Nice rooms. Mostly quiet.
Thank you so much for staying with us and we appreciate your feedback!
Thank you so much for staying with us and we appreciate your feedback!
I liked being close to the airport and the seaplane lake.
Thank you so much for staying with us and we appreciate your feedback!
Thank you for staying with us and we appreciate your feedback!
Thank you so much for staying with us and we appreciate your feedback!
Appreciated the airport shuttle, but the hotel felt rather run down and the "restaurant" was self serve and very small menu. After a long flight, we wanted more than greasy fried chicken wings. The morning buffet was a little better, but nothing to write home about
We are sorry for your unpleasant experience with us. We are in the process of major renovation to serve you better next time. Thank you and we appreciate your feedback.
Thank you for staying with us! Your feedback really matters to us, we appreciate you!
The property was filthy with carpets that have not been cleaned in years. A blood stain running down the side of one of the mattresses. My relationship with my girlfriend is strained after exposing her to this hotel. The hotel has good solid bones, but needs money spent on very basic things like daily cleaning and at minimum cleaning carpets. Front desk and breakfast hostess was very nice.
Rest assured that I will address this directly and we'll work hard to fix the issues you've experienced. Your feedback really matters to us, thank you! We appreciate you.
Thanks for staying with us. We apologize for your unpleasant experience with one of our staff and will personally direct the issue you experienced.