Riding the elevator was an adventure and be sure and pack a lunch. They were dirty, and had carpet that hadn't been cleaned in what appeared to be years. They are in the process of remodeling and I hope they return to the quality days of the past. It used to be a great place to stay.
Staff was nice but tub didn’t look good
We booked the Junior Suite, checkin pretty late around 11:30pm. When we opened the room it was bit cleaned, no housekeeping was done after previous guest left. When we complained about it, the staff was unresponsive, they gave us a different room which was not the similar as the one we booked. When we asked for refund of the difference between the room rates, staff straight away denied it. Very disappointing
No comment.....
There were many disenfranchised individuals on and around the property. Decor was old and tired.
The shuttle driver that gave us a ride to the airport was beyond rude. He was a thin dark-complected man that would not even look at me or give me the time of day no matter how nice I was. I tip everybody. But not him. The front desk staff was very nice. But the elevator was malfunctioning and would miss the stop at our floor. When it finally would stop, it would drop down about a foot and make you feel like you were falling to your death. I have stayed there before, but I probably won't stay there again.
Close too the airport! There were restaurants in the area which was a good thing!
Prompt pick-up and delivery to the airport. Pleasant staff. Nice rooms. Mostly quiet.
I liked being close to the airport and the seaplane lake.
Appreciated the airport shuttle, but the hotel felt rather run down and the "restaurant" was self serve and very small menu. After a long flight, we wanted more than greasy fried chicken wings. The morning buffet was a little better, but nothing to write home about
The property was filthy with carpets that have not been cleaned in years. A blood stain running down the side of one of the mattresses. My relationship with my girlfriend is strained after exposing her to this hotel. The hotel has good solid bones, but needs money spent on very basic things like daily cleaning and at minimum cleaning carpets. Front desk and breakfast hostess was very nice.
The hotel was clean and safe. My husband and I had to rebook here last minute from another hotel. When we arrived late at night tired and ready for bed the staff was friendly, prompt, and kind. Our room was spacious, comfortable, clean and overall satisfying. The continental breakfast was nice. They had a good variety featuring cereal, oatmeal, eggs, sausage, biscuits, gravy, and waffle makers. We would stay here again.
Got to my room , had 7 dehumidifiers going full blast. Asked for another room, was told to get the shuttle driver to remove them. Removed them myself, realizing in the morning that it wasnt a leak but the whole room smelt of urine. Will never go back. Whole place was old and ugly.
Safe, close to the airport, quick service. Kind of older in decorations and style, but was nice for my short stay, had A/C unit and was very spacious.
It’s and older building but in good shape. The shuttle and people working there were very helpful. The bed was comfy. I would stay there in the future. Good breakfast also.
Located within a mile (2 km) of Lake Hood Harbor, Alex Hotel & Suites Anchorage Airport is within 2 miles (3 km) of DeLong Lake Park. This 123-room, 3-star hotel has a restaurant, free in-room WiFi, and free self parking.
This hotel has a restaurant that's perfect for a leisurely bite to eat.
All 123 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.
Guests of Alex Hotel & Suites Anchorage Airport enjoy access to free WiFi in public areas, conference space, and a 24-hour business center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a computer station, laundry facilities, and an ATM.
Riding the elevator was an adventure and be sure and pack a lunch. They were dirty, and had carpet that hadn't been cleaned in what appeared to be years. They are in the process of remodeling and I hope they return to the quality days of the past. It used to be a great place to stay.
Thanks for staying with us. We are currently processing on new modernization on elevator and hope elevator contractor expedite it sooner. And we will be remodeling others soon as well.
Staff was nice but tub didn’t look good
Thanks for staying with us.
We booked the Junior Suite, checkin pretty late around 11:30pm. When we opened the room it was bit cleaned, no housekeeping was done after previous guest left. When we complained about it, the staff was unresponsive, they gave us a different room which was not the similar as the one we booked. When we asked for refund of the difference between the room rates, staff straight away denied it. Very disappointing
We apologize for your unpleasant experience with us. Please contact us for room rate difference refund. Thanks.
No comment.....
Thanks for staying with us.
There were many disenfranchised individuals on and around the property. Decor was old and tired.
Thanks for staying with us. We will renovate coming off season to upgrade our décor.
The shuttle driver that gave us a ride to the airport was beyond rude. He was a thin dark-complected man that would not even look at me or give me the time of day no matter how nice I was. I tip everybody. But not him. The front desk staff was very nice. But the elevator was malfunctioning and would miss the stop at our floor. When it finally would stop, it would drop down about a foot and make you feel like you were falling to your death. I have stayed there before, but I probably won't stay there again.
Thanks for staying with us. We apologize for your unpleasant experience with one of our staff and will personally direct the issue you experienced.
Close too the airport! There were restaurants in the area which was a good thing!
Thanks for staying with us.
Prompt pick-up and delivery to the airport. Pleasant staff. Nice rooms. Mostly quiet.
Thank you so much for staying with us and we appreciate your feedback!
Thank you so much for staying with us and we appreciate your feedback!
Thanks for staying with us.