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Holiday Inn Express & Suites Allentown West

3.0 out of 5.0

Recent guest reviews

I stayed for the weekend with my mother and my 2 small children. We were in town visiting my sister and had a full day planned for Saturday. The hot water went out Friday night and wasn’t working still on Saturday morning. Sometimes things like this happens and it’s no one’s fault of course. But the staff was so apologetic and they kept us up to date on the repair process. My mother and I went to a local salon and got our hair done for the day so we weren’t too worried about it and it was back on by Saturday afternoon. When we checked out on Sunday Talia promised me tha she would see what she could do to compensate us for the inconvenience and within 45 minutes of us leaving she called and said they were refunding one of the nights. That was unexpected and very appreciated. I feel that the staff did a great job handling the problem. This is why we always stay at Holiday Inn Express when we travel!

The young man at the front desk is as good as they come at overall Customer Service and had perfect manners. I wish I remembered his name. He worked the evening shift on 10/23. He will go far in the Hospitality industry!

Different pillow soft or firm was wonderful. Breakfast was good and coffee in the room and other amenities make my trip very enjoyable Ice maker down the hall was broken was the the only negative.

The staff was amazing, always smiling and helpful. We asked for some Windex to clean the inside of the windshield of our rental car and the employee actually came out to the car and helped clean the windshield himself. The ladies in the breakfast room were so pleasant and obviously took pride in their work. The hotel was at capacity but we were never bothered by noise. We were very pleased with our stay.

Nothing to complain about! This place is Beautiful and Clean. Has great staff. Excellent breakfast!

Very well kept property. Spotless room. Within walking distance of 3 good restaurants. If I ever return to this area, this would be my hotel of choice.

The friendliness and cleanliness of this hotel was perfect! I stayed 2 nights and would definitely stay there anytime I am in the area. This is the second holiday Inn express ice stayed in and I have not had one complaint. They go above and beyond to please their guests!!! 5 stars all the way!!!

I am very happy and excited to lived here. This is a very clean and quite place when i lived. I like it very much and i think i will be choose HOLIDAY INN next time when i go trip. Thank u!

Stayed in an executive suite overnight for a trip to Dorney Park. Everything from the staff to the location to the hotel itself was great and made our stay wonderful.

In process of updating. Change fro Best Western to HI Express. Lots of construction in halls but room was decent. A little noisy in the morning; on a busy road. Price was right.

My family enjoyed this place greatly, the night staff at the desk were so friendly...A++

I usually love Holiday Inn express and thought this was what we were getting. It was still a Best Western - in the process of becoming HIE. The overhead light would not go off - they would not give us a new room. Promised "maintenance" twice but they never came and I had to sleep with my yoga pants covering my eyes. They did give us a refund for 75% of the stay cost - but what a drag.

decent hotel...good value I recommend you consider staying there

Enjoy the location, comfort, cleanliness, and friendliness of this hotel. Stayed last year on trip to visit son who lives in Allentown, so repeated this year. The staff is very welcoming & great in giving directions. Appreciate the business center as well for checking my emails. Will stay again.

The only complaint I had was the lack of any surface in the bathroom on which to put things. The sign had not yet been changed to Holiday Inn Express.

Good value for the price paid....and free breakfast

I liked everything except for the indoor pool which they say is heated but it didn't feel like it was.

Rooms were fresh and clean. Breakfast was nice. Not sure were the beverage bar was. Staff was average. Overall it was close to Blue Mountain and a nice place to stay

The location was great, the rooms were clean and the staff was friendly.

We needed a place to stay overnight because a snow storm was coming.. The hotel was clean and reasonably priced. The staff was helpful and very nice.

5630 West Tilghman Street Allentown PA

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express & Suites Allentown West places you within a 10-minute drive of Dorney Park & Wildwater Kingdom and Philip and Muriel Berman Sculpture Park. This 77-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Da Vinci Science Center and Cedar Crest College are also a short drive away.


Dining

Start your day off right with a free full breakfast, served each morning from 6:30 AM to 9:30 AM.


Rooms

All of Holiday Inn Express & Suites Allentown West's 77 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Other standard amenities include free weekday newspapers, free long-distance calls, and free local calls.


Property features

Holiday Inn Express & Suites Allentown West features an indoor pool, a children's pool, and a fitness center. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Room, Accessible (Roll-In Shower)

Full 2 | Queen 2 | Sleeps 4

Executive Room, Non Smoking

Full 2 | Queen 2 | Sleeps 4

Executive Suite, Non Smoking

King 1 | Queen 1 | Sleeps 5

Deluxe Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 4

Guest reviews for Holiday Inn Express & Suites Allentown West

Everyone (7) Couples (30) Business (18) Family (33) Friends (4) Other (3)
5

above and beyond

Everyone

I stayed for the weekend with my mother and my 2 small children. We were in town visiting my sister and had a full day planned for Saturday. The hot water went out Friday night and wasn’t working still on Saturday morning. Sometimes things like this happens and it’s no one’s fault of course. But the staff was so apologetic and they kept us up to date on the repair process. My mother and I went to a local salon and got our hair done for the day so we weren’t too worried about it and it was back on by Saturday afternoon. When we checked out on Sunday Talia promised me tha she would see what she could do to compensate us for the inconvenience and within 45 minutes of us leaving she called and said they were refunding one of the nights. That was unexpected and very appreciated. I feel that the staff did a great job handling the problem. This is why we always stay at Holiday Inn Express when we travel!

By , from West Virginia on Dec 4, 2017

4
Everyone

The young man at the front desk is as good as they come at overall Customer Service and had perfect manners. I wish I remembered his name. He worked the evening shift on 10/23. He will go far in the Hospitality industry!

By , from Texas on Oct 25, 2017

5

nice hotel great location

Everyone

Different pillow soft or firm was wonderful. Breakfast was good and coffee in the room and other amenities make my trip very enjoyable Ice maker down the hall was broken was the the only negative.

By , from Denver on Aug 27, 2017

4

holiday inn allentown west

Everyone

The staff was amazing, always smiling and helpful. We asked for some Windex to clean the inside of the windshield of our rental car and the employee actually came out to the car and helped clean the windshield himself. The ladies in the breakfast room were so pleasant and obviously took pride in their work. The hotel was at capacity but we were never bothered by noise. We were very pleased with our stay.

By , from CA on May 3, 2017

5

what to complain about...

Everyone

Nothing to complain about! This place is Beautiful and Clean. Has great staff. Excellent breakfast!

By on Nov 6, 2016

5

nice property with great staff

Everyone

Very well kept property. Spotless room. Within walking distance of 3 good restaurants. If I ever return to this area, this would be my hotel of choice.

By , from Dallas Texas on Jul 7, 2016

5

i would highly recommend this hotel.

Everyone

The friendliness and cleanliness of this hotel was perfect! I stayed 2 nights and would definitely stay there anytime I am in the area. This is the second holiday Inn express ice stayed in and I have not had one complaint. They go above and beyond to please their guests!!! 5 stars all the way!!!

By , from Foglesville, Pa on Mar 1, 2016

5

friend trip

Couples

I am very happy and excited to lived here. This is a very clean and quite place when i lived. I like it very much and i think i will be choose HOLIDAY INN next time when i go trip. Thank u!

By on Aug 9, 2015

5

great hotel for dorney park!

Families

Stayed in an executive suite overnight for a trip to Dorney Park. Everything from the staff to the location to the hotel itself was great and made our stay wonderful.

By on Aug 1, 2015

3

work in progress

BusinessTravelers

In process of updating. Change fro Best Western to HI Express. Lots of construction in halls but room was decent. A little noisy in the morning; on a busy road. Price was right.

By on Sep 22, 2014