Shouldn’t call it a five star hotel by any means. I had never stayed or experienced in any Sheraton like this one as I do international travel a lot. Tiny room, old crumbling furniture, terrible narrow bathroom with very low ceiling. Terrible staff. Felt like no concept or understanding of “service.” The receptionists are ill mannered and inefficient. The breakfast was okay. However the food we ordered through room service was excellent.
The location of this hotel, on the sea and across from the Montaza gardens, is simply spectacular. The rooms are cramped and could use some significant updating but the staff were lovely and overall the hotel was a very good value for the cost.
The hotel staff are amazing. I arrived at 3 AM and even the parking guys went to get my phone credit for me since it was late and I was alone. They helped make sure I made my train on time as well. The hotel itself is older, but clean.
Overall very satisfying. Professional staff, great sea view
I wouldn't classify this hotel as a 5 star by any means. The rooms are tiny, not even enough room for two people to walk around the foot of the bed without bumping into each other. The room was clean, though the plain decor was in no way up to 5 star standards - really it should be downgraded to at least a 4 star hotel. In the US, this would rate as a 2 or 3 star hotel, per amenities. We did have a pleasant meal at the Italian restaurant, where the service was excellent. I also wish that we could have been in a room further above street level. I don't hate the place, but it was merely adequate. The hotel's proximity to the sea (across the bustling and noisy street) is obviously its main attraction.
It was a good stay. Staff are very good; very helpful. Helped me change rooms twice till I was finally happy with view and room conditions. Food is great- I would say they have a great Egyptian chef!!
my friend when he was there. He told that, nice view but its need with the offer something else like Breakfast or anything else but its good hotel
I payed good amount of money to have high level service 5 star hotel , but i was not satisfied .. the location and view is great but noisy , poor sound isolation ,, utilities not so fine ..empty mini bar ..no free coffee of tea .. no free WiFi in the room and very expensive ( one day 25 US D ) .. i would not go back
The hotel was very nice. There were several restaurants to choose from on site and many other places to eat within walking distance. The hotel is at the far eastern end of the Corniche so it is a bit of a distance from Railway station and airport. We came to go to the under 20 World Cup and hired a van to take us to the game, brought our driver to the match with us so as not to lose him. What a fantastic opening that was. We were able to put that whole thing together thanks to [...], a concierge employee who went out of his way to help us any time we needed it. He was a superb addition to the staff at this Sheraton. The fact that we booked on Orbitz saved us A LOT of money. We traveled with another couple up from Cairo and they went through a travel agent and they paid 80$US a night more than we did. Too bad they thought using a travel agent was a good idea. I love the internet travel options and have always had a truly great experience with Orbitz. Egypt is a country with a lot of friendly people however the language barrier can be a bit overwhelming. You really need to make sure that all of the details are determined before doing anything. This includes taxi fares, cost of a camel ride or any other tourist type experience. Make your deal BEFORE you engage in an activity.We absolutely loved the Sheraton. The hotel was in great condition. There is a pool but we used the beach just across the street. They provided a crossing guard as crossing any street in a city in Egypt is a major experience that has to be seen to be believed...it seems as though people are speeding up just to try and hit you, pedestrians DO NOT have the right of way. Also, if it is a 6 lane road, 3 each way, you can expect cars to be 5 abreast on each side making it necessary to actually avoid 10 cars to cross...Be CAREFUL!This is a non-drinking society so at least these drivers are sober for the most part!Enjoy your trip, we did.Expat living in Cairo on holiday in Alexandria
Located in Al-Muntazah within a short walk of Montazah Palace, Sheraton Montazah Hotel is within a mile (2 km) of Montazah Beach. This 5-star hotel has 288 guestrooms and offers a private beach, an outdoor pool, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including La Mamma Restaurant, which specializes in Italian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or 2 coffee shops/cafés. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 11 AM.
The 288 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and free bottled water. 49-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bidets. Safes, phones, and ironing boards are also standard. Change of towels is available on request.
Sheraton Montazah Hotel features a private beach, an outdoor pool, and a children's pool. If you drive, self parking is EGP 62 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Other amenities at this beach hotel include a fitness center, a sauna, and free WiFi in public areas.
Shouldn’t call it a five star hotel by any means. I had never stayed or experienced in any Sheraton like this one as I do international travel a lot. Tiny room, old crumbling furniture, terrible narrow bathroom with very low ceiling. Terrible staff. Felt like no concept or understanding of “service.” The receptionists are ill mannered and inefficient. The breakfast was okay. However the food we ordered through room service was excellent.
The location of this hotel, on the sea and across from the Montaza gardens, is simply spectacular. The rooms are cramped and could use some significant updating but the staff were lovely and overall the hotel was a very good value for the cost.
The hotel staff are amazing. I arrived at 3 AM and even the parking guys went to get my phone credit for me since it was late and I was alone. They helped make sure I made my train on time as well. The hotel itself is older, but clean.
Dear Guest, I would like to seize this opportunity to express my sincere appreciation for choosing the Sheraton Montazah Hotel for your stay in Alexandria and for your wonderful feedback noted with regards to your stay with us. We do look forward to welcoming you again and always at Your Sheraton Montazah Hotel. Once again thank you and best regards, Cordially, The Management
Overall very satisfying. Professional staff, great sea view
I wouldn't classify this hotel as a 5 star by any means. The rooms are tiny, not even enough room for two people to walk around the foot of the bed without bumping into each other. The room was clean, though the plain decor was in no way up to 5 star standards - really it should be downgraded to at least a 4 star hotel. In the US, this would rate as a 2 or 3 star hotel, per amenities. We did have a pleasant meal at the Italian restaurant, where the service was excellent. I also wish that we could have been in a room further above street level. I don't hate the place, but it was merely adequate. The hotel's proximity to the sea (across the bustling and noisy street) is obviously its main attraction.
It was a good stay. Staff are very good; very helpful. Helped me change rooms twice till I was finally happy with view and room conditions. Food is great- I would say they have a great Egyptian chef!!
my friend when he was there. He told that, nice view but its need with the offer something else like Breakfast or anything else but its good hotel
I payed good amount of money to have high level service 5 star hotel , but i was not satisfied .. the location and view is great but noisy , poor sound isolation ,, utilities not so fine ..empty mini bar ..no free coffee of tea .. no free WiFi in the room and very expensive ( one day 25 US D ) .. i would not go back
The hotel was very nice. There were several restaurants to choose from on site and many other places to eat within walking distance. The hotel is at the far eastern end of the Corniche so it is a bit of a distance from Railway station and airport. We came to go to the under 20 World Cup and hired a van to take us to the game, brought our driver to the match with us so as not to lose him. What a fantastic opening that was. We were able to put that whole thing together thanks to [...], a concierge employee who went out of his way to help us any time we needed it. He was a superb addition to the staff at this Sheraton. The fact that we booked on Orbitz saved us A LOT of money. We traveled with another couple up from Cairo and they went through a travel agent and they paid 80$US a night more than we did. Too bad they thought using a travel agent was a good idea. I love the internet travel options and have always had a truly great experience with Orbitz. Egypt is a country with a lot of friendly people however the language barrier can be a bit overwhelming. You really need to make sure that all of the details are determined before doing anything. This includes taxi fares, cost of a camel ride or any other tourist type experience. Make your deal BEFORE you engage in an activity.We absolutely loved the Sheraton. The hotel was in great condition. There is a pool but we used the beach just across the street. They provided a crossing guard as crossing any street in a city in Egypt is a major experience that has to be seen to be believed...it seems as though people are speeding up just to try and hit you, pedestrians DO NOT have the right of way. Also, if it is a 6 lane road, 3 each way, you can expect cars to be 5 abreast on each side making it necessary to actually avoid 10 cars to cross...Be CAREFUL!This is a non-drinking society so at least these drivers are sober for the most part!Enjoy your trip, we did.Expat living in Cairo on holiday in Alexandria
Dear Valued Guest, Thank you very much for your feedback and for having taken the time to post your nice and constructive comments noted during your stay at the Sheraton Montazah Hotel. Kindly note that I reviewed every single comment noted, assuring you that we do take it all seriously and share them with our management team, so we may resolve any and all issues. Please accept our sincere apologies that your stay with us was not up to your expectations. On the other hand, please note that the hotel's owning company is planning for hotel renovation to take place soon. Once again thank you and best regards, Hotel Manager