Sheraton Montazah Hotel5.0 out of 5.0
Recent guest reviews
Completely unprofessional and impolite treatment from the stuff of the Aquarius Discotheque at the hotel. Me and my two girlfriends planned a Friday night out there. On the entrance of the club, he refused to let us in coz we are not couples and we didn't ve a reservation. At the meantime, a complete foreigner approached us coz he had the same problem and was wiling to come in with us. We all tried going back, but the door men refused again saying the place is full. So I asked to the speak to the deputy manger, Hosam ,who was rude enough to insist that this is the policy of the hotel and when I told him that I am here for the weekend and I hope that he can be kind enough to make us an exception. He said that this rule is from The Tourism and Antiquities Egyptian Police. Unfortunately I was smart enough to go out and make a reservation under my name via phone for the 4 of us and they said we are welcome to come at the exact time, but I found it very annoying to go back in a place with such dishonest , unprofessional treatment. So that's the way Sheraton Montazah Hotel treats his guests. I ve traveled all over the world and stayed in several Sheraton's and never seen such a rude treatment. I WILL NEVER COME NEAR THIS HOTEL AGAIN. It is a disgrace to the Reputable Chain of Sheraton in the World.
The Hotel offers good view of the Montaza Palace as well as of the Sea. And that is the best part of staying here. Otherwise, I found the Hotel just about Okay. Place is clean, rooms are fine. Gadgets ( Kettle etc.) work. Another, good thing is that just cross the road and you are their on the Beach and soak in the mediterranean sea water! Recommended for its location and view.
The hotel has an amazing view , facing the montaza palace and the sea we stayed in room number 904 , the bad thing about the room that very small with thighs space to move in and the awful thing was the washroom very very small one , the staff is very friendly but need to be trained more about the loyalty program info because they advise us wrong information When we called SPG we understand that we could have earned our points any way the pool was good beach was amazing breakfast was good but same items every day . And the best thing about alexandria is the perfect weather .
It was nice stay , friendly staff , clean rooms , parking vallet ...and the best thing is room service .. breakfast is good and dinner is great at Italian Rest. Special thanks to Mr.Yasser for his efforts.
I used to stay in Sheraton before specially because I am SPG member however I stopped to do this because the hotel level deteriorated despite a perfect location Yesterday I was attending a wedding and I did not like everything staring from the entrance to the banquet to the food to the toilets Something has to be done with this hotel
We have stayed here for one night after we finished the Cairo trip... hotel is nice and clean own itself a private beach but room is but smaller then we expected... breakfast is awesome has lots of option...... swimming pool is nice and clean big enough... located at a nice place can find lots of shops and restaurants just within a minute walk... nice hotel to spend a night during alexendria tour
I stayed their for one night only as part of my honeymoon. And I was surprised with the quality of service and they are so attached to details, how they are able to recognize every and each guest with his name and smile. Team is super helpful, friendly and polite. Really thank you to all of them especially Mirna from guest relation, Mohamed Atiah for concierge and Mina from beach cafe. I am really happy to see such a great service in my city. And promise i will visit you soon.
It's hard to review this facility. It's so controversial. The building is old, and not super good Maintained. The stuff are friendly. The food wasn't bad but not to the known level of Sheraton. But yet, I would give it another chance in the future.
I spent 7 nights at Sheraton during a business trip and the hotel is excellent to accommodate the needs of business travelers. Internet is fast and reliable (though the vouchers expire a little too fast), the hotel offers a nice lounge area on the first floor that is great to work from, the room was large and quiet despite the noise of the road. The greatest plus at Sheraton is the extremely helpful and friendly staff who tried to accommodate our complicated and unusual requests (e.g. how to replace a broken laptop charger, the need to translate some documents, etc.). The kindness of the manager and all staff was superlative! Breakfast was good though I would have appreciated some soya milk and a little more choice for people with allergies. We often had dinner at the hotel and I am really thankful to the staff who gave us good tips on what to eat - I was never disappointed! The hotel has also a small and nice gym with brand new equipment. I went to the beach only once and I found it nicely kept with comfortable bean bags, though pretty small. If I happen to be be in Alexandria, I'll stay at Sheraton again!
I stayed in Alexandria for 10 days for work and I can honestly say I felt like at home. Every SINGLE person in the staff was so caring helpful. Not to mention the room with the view of the ocean, the great breakfast and the business center (it became our office!). I cannot say enough good words about Sheraton!
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 566 reviews