Pullman Adelaide4.5 out of 5.0
Recent guest reviews
Only stayed here for one night, for work, but will be staying here for pleasure, if I can. Staff are helpful and efficient, and the room was large, with a very comfortable bed. I particularly appreciated the bath mat that I could use in the shower, as I found the floor a bit slippery. Very impressed by the buffet breakfast - a cut above the standard.
Great weekend stay. Close to Rundle mall. Good size upgraded room and bed. Breakfast was included in our room. Free wifi if you are an Accor member. 1.3% surcharge on credit card so pay by savings if you can. Valet car parking available for $34 a night.
For the last 5 days I have got to my room to find my access card doesn’t work. Two times they have reset it and still doesn’t work. Two different girls have blamed me by saying it must be something magnetic and happens at all hotels. It actually doesn’t happen at all hotels as I travel a lot so don’t lie. After the first day I leave it in a pocket in my bag away from anything electrical but it’s still normal according to them. Apart from that the rooms are good in a good location but if you need to ride the lift a couple times or line up at reception every night to reset your card it’s not worth staying here.
This was a really nice hotel (Note they are now known as the Pullman). Checking in was very easy, we didn't have to wait too long and the staff were very friendly. The rooms were big enough for 2 people and very tidy. Bathroom was very clean and the shower was good. The location was good, close to eateries and Rundle Mall and within walking distance to the Glenelg Tram. My only issue was the pillows - I tried one the first night and it was not comfortable (too high/thick). I thought I would try the other one the next night, it was better but not great. There is an option for you to ask for 3 other types of pillows but I was only there for 2 nights so didn't bother. Overall a really good experience and would gladly stay at this hotel again.
The room was booked through a corporate agreement. First room that was assigned to me in the arrival day was a room for disabled people. Not mentioned at the front desk, so no true shower, but a single curtain for the shower. When I asked two days later if I can move to a room with a "true" shower, they told me that the booking was asking for that type of room. Room located on the 7th floor, with a beautiful view on the car park. Not a car park on the ground floor and an open view on the city, just several levels of car park going up to the 8th floor of the hotel.. I asked two days later to be transferred to another room. Got more or less the same view but with a true bathroom (but lost the king bed..) with the view on the top of the car park. There are people playing with motorcycles in the empty car park floors during the night (around midnight). This is noisy, and need to be added to noise generated by undergoing work in the area, done during the night - but the hotel cannot do anything for that.. - In Dining Room Service : Nothing wonderful, food is just correct : meal is good, fish and chips is not oil free for sure, desserts are not tasty. Cheese plate does not come with bread, only crackers. Asked to get some bread, got half a slice of bread... Two evenings, called to get the platter removed. Nobody came. Left it in the corridor, was still there the next morning.. At least, Good for all, plenty of restaurant around : Jasmin Indian Restaurant is a famous one for example, 100m from the hotel. Cleaning : well done on the 8th floor, probably needs to be reviewed on the 7th floor. What is sure is you get what they have for the samples in the bath room: I got three conditioners one day, but no shampoo and no shower gel.. With the current regulations in the airport, you can expect having such service provided on a daily basis - in most of the hotels -, and a " you got 5 samples as planned, but you're not lucky today.. three conditioners.. ". Some of the tools used by the cleaning team stays in the corridors... Breakfast : Expensive, 34 AUD for a breakfast. No fresh juice (or you need to do your own with a few piece of fruits available), a massive delay into getting your double expresso (waited 20 min to get it) , and you get or a single expresso (or perhaps a double ristretto) on a refined way : delivered on top of a paper towel, with your table number written in the corner. So lovely... Final bill : incorrect, the corporate agreement plans a discounted rate for the breakfast, that was not applied. I had to ask to get it applied; Leaving the hotel : I left my luggages for the day in the hotel. At the time of picking them, they found only one.. The other one ( a backpack) was set on top of another wallet.. I'm sure I got lucky at that time that the other guest did not picked his luggage first..) However, at least one great point: located in the center of the town.. And just to be complete : offered at the time of the checkout to see the transaction proceeded in EUR instead of AUD. I unfortunately accepted.. On the ticket, you can see that they applied a margin of 3.7%, where Visa is applying a margin of 0%. And they are also applying a 1.5% fee for processing a Visa Card.. Really wondering what are using the travelers to pay to not get that extra cost applied.
My partner booked this hotel for my birthday, when he did book he was offered a room upgrade for $50 and a bottle of sparkling wine and some chocolates upon arrival to which he accepted. When we arrived there was nothing in the room, the concierge even had to come into the room to replace a beer that had been drunk by the previous guest and they were yet to even check the mini bar. Upon checkout with GEORGIA, my partner was to pay the total amount of the room. The person he spoke to on check in stated that if he used the same card to pay and nothing was taken out of the bar that it would be the total amount of the room minus the already pending $50 hold fee. He was asked by Georgia to pay the total amount even though the $50 hold was still pending. After doing so (and stating it was on the same card) she processed the transaction and said that there was insufficient funds even though he could see pending on his bank account. She then called the manager Edgar over who said that it's because it went through on credit. Now my partner was never asked savings or credit, he said it's on the same card I check in with which was savings and she processed it through credit. So he had to pay AGAIN! So now for one night at a hotel he is down over $600 and because of the public holiday the pending amounts won't be back in the account for days. Annoyingly, as Georgia was processing it again she (more concerning as it was in front of Edgar the assistant manager) "yeah well before I said is it savings or credit that's why I asked" and then slyly shook her head and rolled her eyes because she wasn't aware my eyes were directly on her. Absolutely terrible service, and now down over $600 for a mediocre room. Would not recommend.
I spend 4 nights at the Crowne Plaza Adelaide on a business trip. The room was, from a European perspective, very spacious. I enjoyed having a very good writing desk which allowed working. Although the outside temperatures were not suggesting its usage, the terrace to the room looked nice as well. Service was good. I would have preferred to get the invoice of my minibar consumption printed, but they obviously only send that via e-mail. Internet was ok, but I do not like that you have to sign for a kind of membership. I used the business section on ground floor to print my boarding passes and this worked flawlessly. I found a personal note from the chambermaid on my desk, when returning one evening, whishing that I had a good start of the week, a nice sign (and a smart customer service idea on top.) Breakfast was good with a lot of variety and possibilitiy to get a small dish cooked. If there was one think to improve, it would be the speed with which coffee is served. This took often quite some time. Good and quiet location in the center of the city and very close to the pedestrain precinct.
We stayed here with a group of friends on a wine touring weekend and have no complaints. Hotel is neat and tidy and staff are pleasant enough. Didn't have time to use any facilities but the daily breakfast was superb!
The location of the hotel is great, but there isn't any marked sign about hotel name, so we have to park on the roadside and walk to the lobby to ensure this is the hotel which we booked. This is not a big deal, but when we checked in, the receptionist told me that once we joined IHG club will get free wifi. absolutely, I completed the application form for him and filled my name as"Bin". However, when I checked E-mail this morning, I saw he put my name as "BLN" (in that time he has my ID with him, and I wrote my name with a lowercase 'i" )... Also, when we had dinner last night, I ordered red wine but ask her we want to try some local taste, then we get two glasses of white wine....We ordered the salad and mentioned put the dressing on the side, also, they didn't do what we asked they mixed salad. When we back to our room, the television was on and we cannot turn it off until we realize the battery of the remote was low. Not only what kind of mistakes they made, also their attitudes are awful. They are not smile while talking, they just changed a little bit with their facial muscles. Once you finish your meal or conversation, they act that " go away, I do not want to talk with you anymore". All in all, we still have one more day to stay with this hotel, but I cannot wait to share our experiences... I am studying in hospitality management, so, I cannot understand how can they provided services unprofessional like this! Even ask customers to join the club members, but if the service cannot reach customer satisfaction, do not ever expect customer loyalty! The managers really need to think about how to train and manage your employees.
This is a very comfortable and great hotel in an excellent, central location in the heart of the best part of the CBD. The service is also excellent from reception to concierge and restaurant. The rooms are light, modern and clean and the bathrooms are especially spacious. The hotel is near good shopping and eating outlets including Rundle Mall f. It is also close to North Terrace for museums and sightseeing and just a walk down to the river. The room was very comfortable with a balcony and great bathroom and super comfy bed. There is a also a decent gym, steam room, sauna and reasonable sized lap pool. Breakfast offered some great healthy choices including make your own vegie juices in a pleasant setting.
- Walking distance to Rundle Mall and Art Gallery of South Australia
- Onsite dining
- Indoor pool
- Fitness center
Located in Adelaide Central Business District, Pullman Adelaide is within a 10-minute walk of popular sights such as Rundle Mall and South Australian Museum. This 4.5-star hotel welcomes guests with 308 rooms and conveniences like an indoor pool, a fitness center, and a spa tub. It's in central Adelaide and also close to Rymill Park and Adelaide Oval.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.
All 308 air-conditioned rooms feature refrigerators, minibars, and laptop-compatible safes. Guests can expect WiFi, wired Internet, and LED TVs with cable channels and pay movies. Bathrooms have hair dryers, free toiletries, and bathrobes. Ironing boards and desks are other standard amenities.
Guests of Pullman Adelaide have access to an indoor pool, a fitness center, and a spa tub. Valet parking is offered for AUD 36 per night. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, WiFi in public areas, and 7 meeting rooms.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 1688 reviews