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Recent guest reviews

Great location whereby you can walk to the area restaurants, shops, and attractions without enduring the heavy traffic and noise of the main main strip. Very clean. Due to COVID you have to call each morning and request housekeeping services. I considered that a positive option as I preferred to make my own bed and reduce outside traffic in the room. Although the bed was comfortable, the pillows were too soft. Otherwise, we enjoyed our stay.

Hilton took care of my husband and I. They was always there to offer a helping hand. Thank you for taking care of us. This was our first vacation in two years.

Good location close to downtown. Wish the parking lot was a little bigger. If you are out late, it fills up especially on the weekends. Overall, a very nice hotel.

Relaxing experience w/social distancing Great vibe Breakfast was ok

Clean and friendly. Close walking distance to the strip and close drive to park entrance. Breakfast was ok.

Very friendly staff and the room was extremely clean. Love the timer on the fireplace!

I like that the place was super clean but disliked the fact that a secure wifi for free was not offered.

Very nice view overlooking river and mountains. The property was very nice overall. I was very disappointed when my wife and I were charged for our breakfasts after the orbitz conformation email stated free breakfast was an amenity.

Great location with an easy walk to things to do. The pool was nice and there was a great sitting area around a fire near the hot tub. Great property with a nice, clean, and comfortable room. The free standard wireless was plenty for all our needs. Parking was right behind the hotel, but it filled quickly so finding a spot was sometimes difficult. Orbitz or the hotel listed the room as having a view, but our view was right into the roof of the entry way and that was literally all we could see.

Beautiful hotel in walking distance of many restaurants. We wanted a getaway and this was a wonderful space to do that. We were undisturbed by loud neighbors or other distractions. The fireplace was so homey (and hot). We enjoyed it very much.

We chose this hotel and paid a premium rate because of the Hilton name,thinking it would be nicer than some of the older hotels in the area.We paid extra for a king with fireplace room, and it was very disappointing in terms of décor ( very drab dark wood units and doors)The computer desk was far to big, and took over the room, but the biggest mystery was only ONE chair ! . I'm sure 90% of guests are couples , so the second person would have to use the computer chair,there was also 2 old looking large stains on the side of the mattress, which the maids must have known were there,but just set the sheet over them.No ATM machine on site, no bar staff ( the chef came out and poured your drink, then went back to the kitchen) No working extractor fan in the bathroom. Apart from the location,which was a close walk to the main street, and the Ober lift etc, there was no advantage to paying a lot more then other surrounding hotels in the same area.

Nice hotel and great location. Parking is good. Friendly staff. Would return

Excellent location and hotel is clesn and top notch. Would recommend and return.

River Road Gatlinburg TN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a 5-minute walk of Ober Gatlinburg Aerial Tramway, Hilton Garden Inn Gatlinburg is within a 15-minute stroll of Ripley's Believe It Or Not Museum. This 118-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.


Dining

Enjoy a bite to eat at Garden Grille, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is served for a fee each morning.


Rooms

The 118 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 49-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.


Property features

Guests staying at Hilton Garden Inn Gatlinburg enjoy an indoor pool, a gym, and a spa tub. There's free parking and an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Single King Bed, Fireplace, Whirlpool, Balcony

1 King Bed | Sleeps 2

Double Queens, Junior Suite, Pullout, Balcony

2 Queen Beds | Sleeps 6

Single King Bed

1 King Bed | Sleeps 2

Double Queens

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Garden Inn Gatlinburg

Everyone (7) Couples (7) Family (3)
4
Partner Couples

Great location whereby you can walk to the area restaurants, shops, and attractions without enduring the heavy traffic and noise of the main main strip. Very clean. Due to COVID you have to call each morning and request housekeeping services. I considered that a positive option as I preferred to make my own bed and reduce outside traffic in the room. Although the bed was comfortable, the pillows were too soft. Otherwise, we enjoyed our stay.

By on Sep 30, 2021

5
Partner Couples

Hilton took care of my husband and I. They was always there to offer a helping hand. Thank you for taking care of us. This was our first vacation in two years.

By on Apr 22, 2021

5
Partner Couples

Good location close to downtown. Wish the parking lot was a little bigger. If you are out late, it fills up especially on the weekends. Overall, a very nice hotel.

By on Apr 20, 2021

4
Partner Couples

Relaxing experience w/social distancing Great vibe Breakfast was ok

By on Feb 16, 2021

5
Everyone

By on Jan 19, 2021

5
Family with small children

Clean and friendly. Close walking distance to the strip and close drive to park entrance. Breakfast was ok.

By , from Indiana on Nov 24, 2020

5
Partner Couples

Very friendly staff and the room was extremely clean. Love the timer on the fireplace!

By on Feb 12, 2020

4
Partner Couples

I like that the place was super clean but disliked the fact that a secure wifi for free was not offered.

By , from Rome, GA on Dec 6, 2019

5
Family Family

By on Aug 7, 2019

2
Partner Couples

Very nice view overlooking river and mountains. The property was very nice overall. I was very disappointed when my wife and I were charged for our breakfasts after the orbitz conformation email stated free breakfast was an amenity.

By on Jul 8, 2019

Hilton Garden Inn Gatlinburg

635 River Road, Gatlinburg, TN 37738
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